Oasis Roofing & Construction

Made 2 separate confirmed appointments (about 1 month apart) and both times flaked out by Oasis Roofing & Construction. Then their poor excuse was that they already came by and looked at the site and ‘met’ with owner with photograph — that owner must of mistaken Oasis for someone else. Well hello! I’m so glad we didn’t ‘met’ and estimate… imagine if the «forgotten» contract was actually awarded to such unprofessional and lame outfit! Stay away from Oasis — you’ll be happier when real work is done by other’s who does not jerk customer off!

Jordan, ‘the estimator” was rude to me starting from the first seconds of our conversation. He must have really bad personal problems, because I’ve never seen such behavior from a company rep EVER. he came to a roofing project estimate without a ladder or any other equipment. he asked me where the roof leak is. I said I need him to look at the roof, estimate the damage and give me a quote for a repair or a replacement. after that he flipped out and left saying that there must be a miscommunication issue. obviously he shouldn’t be in the roofing business if he comes out to site and refuses to look at the roof. congratulations, Oasis, you just lost a customer.

i’m not sure where to start as i have a mixed review for Oasis. the quality of the work done on my house was great– it looks awsome, however the communication from my project manager Jordan and his organizational skills are lacking at best. i got more info from the workers at my house than i got from him. i told him what my expectations were for my project and communication before work was started. as mistakes were made and i got angry only to be blamed for his lack of communication, and when i asked questions as work happened i was told i didn’t know what i was talking about. (unfortunately for him i do)
short version was tree fell thru my roof, insurance was contacted and contracts were signed. we waited for 5 weeks for any work to begin (during which time i felt windows should have been ordered and the specialty made soffit materials– we offered the 30% down to order these) my 3 weeks of construction work turned into 6+, the sub-​contractors did have a few issues with getting supplies correct which added to the project length .
Additional damage was found after work started and i requested photos to be sent to insurance on the day it happened, but after 8 + weeks and threats of non-​payment Jordan was still not compliant with my insurance company for this request. i’m still waiting for the rest of the photos to be sent to my insurance company.
so think twice about using them for insurance claims unless you plan to have them bill insurance directly, since billing also didn’t understand that their non-​compliance held up the check for other contractors we also had to pay. oh and we were going to get charged a late fee for not paying on time, because they didn’t finish emailing digital photos– cause that’s my fault too!

So my new-​to-​me house has a ‘low slope’ roof which is not ideal for Seattle. I had no idea what to do for maintenance or repair. I called Oasis roofing and met with a project manager. He explained the various types of roofing systems and coating, and then he discussed my roof using lots of pictures he took while he was up there. He did not try to upsell me and told me I should have about 4 more years left on my roof. He did write up a quote for various options so I can prepare. He did not try to sell me something I did not need and was great about answering all my questions. So I did not actually buy a roof yet but was very happy with Oasis customer service so far.

I can’t recommend Oasis Construction highly enough. They do the job right the first time. I have several rental properties, 2 had water problems. Oasis fixed the root of the problem in both properties after 3 other contractors couldn’t fix it. They get it right the first time thereby saving you money. I’m a realtor and they’ve also pulled through for a client keeping a real estate transaction in tact with their timeliness in providing estimates.

I don’t know much about construction, but they sure did. I went with this contractor to do work after reading their reviews on Angie’s List.
They had an in house designer that provided drawings, samples and seemed to care more about my little «remodel» than I could ever expect from a third party. I must have changed my mind so many times, I cannot remember where we even started! This firm is great! They made me feel like I was on one of those shows on TV! So much attention to detail it was nutty!
No, they didn’t do anything with my roof — but, I’d let them.
Yes, they were exceptionally fine craftsmen.