O’Reilly Auto Parts

I went to the one in Renton by Fred Meyer. I needed to get touch up paint but I was not sure which one to get so I asked for help. I went to the guy at the desk named Max and he sighed and said «thats not easy to do». Ok well… The asst manager helped me and all you have to do is match the codes so… When he told the manager what I needed help with he said it like I was asking for something difficult

I’ve always bought new headlight bulbs at O’ Reillys and they’ve always helped install them when I’ve asked. I didn’t know it was a liability. I’ve never had any employee say no until today. I tried doing it myself before I even came back to ask for help. They offered no suggestions or tips and just left me standing there feeling frustrated. Sad face.

The staff at this O’Reilly location are the most helpful, friendly, and professional I’ve ever encountered at an auto parts store – especially Tobias and Peter. They let my father and I borrow tools to take out my Nissan Sentra battery when ours were not the right size. Then when the computer system crashed due to a power outage, they were very professional, apologized for the inconvenience, assured us they would take care of us, and rung us up manually. (By contrast, the Cap Hill AutoZone just locked their doors and turned customers away.) I will definitely return to this shop.

We just got our plate in the morning and, moving from Florida, we never needed or had a front plate on the car. We went to O’Reily Auto Parts to mount the new front license plate to the car. When I walk in I ask for mounting screws for a Honda civic 2006, but before I finish my story the first cashier cuts me off and leads me to a small section saying that the screws are pretty much standard. I’m thinking this is going to be easier then I thought. I buy some screws that seem right to me go into the parking lot and try to install the plate. The screw is too small to fit into the hole. I head back in and tell an older cashier, cashier 2, that the screw didn’t fit. He asks for the kind of car and then tells me a precise size and location in the store. With too much into to hold in my head I find the location, a completely different place that cashier 1 told me, but then cannot remember size. I head back to the front but cashier 2 is working with another customer so I tell cashier 3 that I could not remember what size cashier 2 told me. cashier 3 walks me back and tells me that the self threading ones are the best bet. so, again, I grab what looks right to me return the old one and buy the new one and try to install the front plate. again the hole is to big so I head back in. I wait for cashier 2, because it seemed that he was the only one that knew what he was talking about, and grabbed the size he told me. While I’m checking out I tell cashier 2 that I’m concerned that it is not long enough and that the nut is not wide enough. cashier 2 tells me how he used to sell to all the dealerships in the area and give the impression that he knows this will fit. I try to install it and it is too short. I head back in to return it and when talking to cashier 2 again he is convinced that someone has messed with my car and that is why it doesn’t fit. The only thing I have to add, that no one ever let me mention, is that the car is from Florida, they don’t require the front plate and that is the only reason I can think of that we are having this problem.
Then when I got home I start looking around and I notice that many of the cars have a liscence plate holder or bracket that the plate is mounted to. Being form Florida, the car never had this bracket and was what I really needed. My biggest problem is that after the 2^nd or 3^rd return why did no one come out with me to see what was going on and why did everyone assume they knew what I needed before I told them the whole story.

Wow. What great customer service from Samantha. She went the extra mile for us. And Jennifer the assistant manager released her to help us. We will certainly go to O’Reilly ’ s for our car needs.

The unfriendly staff member that helped me made sure to try to sell me the most expensive bulb for my car instead of asking what bulb fit my needs, which was disappointing. Maybe because I’m a woman I have no idea what they’re selling me — oh wait, I managed an auto repair shop for 5 years… oops! I get that it’s a liability to help replace a bulb (though to change mine was very simple — I did it later when I had my tools with me.) I just would have liked to have borrowed a tool for a moment so I could get it taken care of right away. The other staff members there seemed friendly and knowledgeable. Guess maybe he was having a bad day!

I am a car noob but I found out that O’Reilly’s will do a free error-​code check on your car if, as in my case, your Check Engine light won’t go off. I brought my car here and Dave the manager did the checking. He patiently explained what the error code meant, quoted me the price of various parts that might need replacement to fix the problem, and gave me very honest advice about what to do as well as local mechanic recommendations that made me very happy that I was living on N Beacon Hill as this area abounds with discount auto mechanics.

To start on a positive note, staff here are not rude. Rude people are, in their own way, engaged with the people they interact with. The terms of engagement are negative, sometimes abusive, sometimes sarcastic, but there is at least something going on. The folks at this store are just detached. If it weren’t for bad service, they wouldn’t be providing any service at all. You get no help, no interest, no initiative. If you know what you need and you know where it is in the store, you’re golden. Otherwise, my recommendation is to try somewhere else.

This place has got to be one of the worst parts stores in America. They will try to sell you the most expensive item and not even mention your other choices. The workers are extremely rude and act like they know it all. Avoid this place at all cost!!!

For starters I’m not a car person, I can do some pretty basic stuff but don’t know much about working on cars.
I’ve been in here several times to get check engine lights checked out and to ask general maintenance questions. The staff has been extremely helpful and pleasant to deal with. They’ve done a great job explaining what kind of work I need done on my car. They never make me feel stupid for my lack of automotive knowledge.
Overall just great customer service and a good neighborhood feel.

Fantastic service. Friendly guy at counter helped me find new wiper blades and coolant for my car. He even installed the new blades himself, and gave me tips on affordable ways of keeping them working longer.

The alternator in my ’91 Subaru Legacy bit the dust, and fortunately these guys had a replacement in stock. I was assisted by David, who was very helpful, both on the phone and in the the store.
My only complaint relates to my follow-​up visit the next day when I returned the dead alternator for a refund of the core service fee. Upon presenting the dead alternator and the receipt for the new one, I was met with some doubt by the staff, not David, who impolitely informed me (after giving me an up and down look over, followed by the stink eye) that I needed the box from the new alternator to process the core charge refund. I wasn’t made aware of this policy beforehand, but fortunately I had the box in the car.
No problem.
I brushed off the interaction as someone having an «off-​day», but it definitely was the tie breaker between a 3 or 4 star rating. Staff friendliness is often a deal breaker in my relationship with any business, but I’d give them another shot.

Good service here. There’s always 2 – 3 employees running around the lot helping people put in bulbs or fluid if they don’t know how.

This is a dual review for two locations as they’re linked in my experience with O’Reilly’s:
This was the most frustrating experience I’ve ever had with any type of retail establishment. Maybe it’s a Seattle thing because I’ve never had an issue with their Spanaway/​Graham location but have had nothing but nightmarish experiences with their Ballard and Rainier Ave stores.
I wanted to replace both of the belts on a Subaru Impreza so I called this store up to make sure they had both belts. They had one and needed to order the other but was told it would be there by 6pm that day. So I go in there at 6pm, the associate I talked to on the phone was gone for the day and am told there’s no record of my belt being ordered. Story over? Not even close. So I had the night employee order the belt at the location closer to home, the Rainier Ave store. Meanwhile he tells me I need a tool that they rent out to do this replacement myself. I asked if the other store had one in stock since I’d rather return it there. He tells me it doesn’t matter where I return the tool so I might as well get it now instead of the other store already having it rented out. Fine, sounds good. I go to the other location the next day to get the belt they ordered. So after deciding I needed a mechanic to do this job I went to return the tool at the Rainier Ave location just to be told I HAVE to return it to Ballard. I explain I was told otherwise and the associate refused to help me. We leave and call the Ballard location just to be told the associate should have and could have accepted the tool but must not have wanted to call them to confirm I rented the tool from them. Neat. Nightmare story over? Nope.
I take the car to a mechanic and he calls me an hour later to tell me BOTH belts are the wrong size. BOTH. Not even close he tells me. He replaces the belts and shows me the difference and wow was he right. So we go to return the belts to the Rainier location and I kid you not the «assistant manager» lady yells at us that she doesn’t have to refund us after we tell her how unhappy we were with their service. She completely flips out on us.
From now on I’m sticking to AutoZone… and boy do I miss good ol’ Schucks Auto Supply.

I like how they let me borrow their OBDII scanner, I just didn’t like that they couldn’t find the replacement part that was faulty after my results.

This used to be my favorite Schucks but is now an O’Reilly. I can always count on this place… it is very icy out and the staff point me to the right direction of getting new wiper blades, rain x, and more de-​icer solution.
The staff is super friendly, helpful and awesome customer service. The helpful staff came out to installed the wiper blade for me when it is so icy and cold outside.
When this location do not have it in stock… they can special order it and will call me when it is in the store for pickup.
This place has help me out like today when I was in a pinch and needed those items to drive out in this snowy, icey conditions.
Highly Recommended.