Pristine Sweeps, LLC

I had my chimney swept by Pristine Sweeps.
To run down my experience:
–I emailed for an estimate and received one promptly — it was broken down into the pricing for coming out/​initial inspection and the actual cleaning (if it was needed).
— Their email response time for scheduling was quick and efficient
–They sent out both an email reminder before my appointment and an email invoice afterwards
— Technician was on-​time, polite, and made sure that no soot was left behind.
— Final price was below the estimated cost
All-​in-​all great experience

Unfortunately these guys hit the 3 strike rule. #1 — the gentleman I spoke with multiple times was not at all polite and gave more attitude than I will pay someone for a service. #2 — we had work done and was never advised that using our upstairs fireplace would fill our downstairs with smoke. Big problem. #3 — Much more expensive quote for work deemed unnecessary by another company.

I called Aaron after getting a recommendation from another contractor that my flue needed to be replaced. Aaron responded to my initial call right away; schedule an appointment and showed up on time. What really stood out to me was that he told me that my issue wasn’t actually my flue but a furnace connection. By taking the time and diagnosing my issue as opposed to just replacing the flue, he saved me about $ 1000. Aaron is the kind of contractor you hope to find, honest and reliable. I will definitely be calling him for any future chimney issues!

Pristine Sweeps did an outstanding job!
They were on time, answered all my questions, and kept my house clean. They even took extra time to show me how to inspect my wood pile. They were very passionate about their work. I will be calling them again.

I was impressed with Andrew from Pristine Sweeps. He came to inspect our chimney, and said that it looked fine overall, with a few minor cracks that will eventually need to be sealed up (once it’s warmer). He was very professional, climbed up on the roof to take picture and a good look at our chimney. We have a bit of moisture inside and some cob webs, which he cleaned.
I don’t expect a service to be free, but the $ 153 fee seemed a little steep for not having to do much other than climb a ladder, take a few photos, and move the cobwebs away.
Still – I would recommend them and will likely use their services again.

Found Pristine Sweeps through Unilocal and were very happy with them. Andrew did a complete Level 1 inspection of our fireplace and chimney. They removed a small amount of creosote from the firebox at no additional charge. Before leaving, he delivered a printed report (with photos, even from the roof!) which he explained in detail before leaving. We learned about some safety issues we should have known about years ago. After he left I found myself wishing that they could do other repairs on my home because they were so polite, clean, and willing to answer my every question.

In August 2013 I moved into a house and wanted to have my chimney looked at before I used it. I was able to get an appointment within a week of my call. They arrived late so they gave me a discount. I was told my chimney was already clean and I could go a few years before getting it cleaned again. They performed an inspection and recommended some long term items that I might want to take care of. I would use them again.

We just bought a new house a year ago, with a fireplace downstairs, as well as upstairs. We were having troubles with our chimney. When we would have a fire upstairs, smoke would leak into the basement, and vice versa. So, we called Pristine Sweeps due to their high Unilocal reviews.
A technician came out, and did the exhaustive and comprehensive inspection report. It is around $ 140.00. After sticking a digital camera (nothing fancy, a cheap, consumer camera) up the damper to get a ‘picture’ of the flue, the technician came to the conclusion that our house needed metal flue liners installed because our flues were possibly leaking into one another (they were next to each other). I asked how much something like this would run. His answer? $ 6,600 to do the upstairs and downstairs chimney both. I was shocked to say the least.
A little backstory. Our house was built in 1955, so it doesn’t have a liner. They started putting clay liners in in the 60’s. So, our chimney was not built for or with a liner. It’s a bit, beautiful old chimney. People used chimneys just fine in the 50’s and before for ages. More on that later.
At this point, the technician also informed us that our chimneys were unsafe to use due to the fact that they didn’t have the liner and were leaking smoke. He wrote up the estimate, and went on his way.
$ 6,600? That kind of quote calls for a second opinion, for sure. Which we did. And thank goodness we did.
Our real estate agent recommended us to a chimney service here in West Seattle. He came over, took one look at our chimney from outside, and after I told him symptoms, he said we needed to extend the flue cap on top of the chimney because smoke is not ventilating out above the downstairs flue (which is right next to it), and smoke is coming in for that reason. Sounds pretty simple, and makes a lot of sense to me.
He went upstairs, shown a flashlight through both flues and exclaimed that they looked ‘beautiful’. Nothing wrong with them. They are two of the nicest chimneys he’d ever seen, in fact. He installed the flue extender, and also re-​mortered our deteriorating crown (which Pristine Sweeps wanted to do as well, but with a sealant. Which is not fixing the problem, in my opinion).
As he was about to leave, I showed him Pristine Sweeps inspection report, and he could not believe what he saw. In fact, I could tell that he was visibly upset about it. He told us you should almost never install metal flue liners into chimneys that are like ours, because it is taking a big and beautiful space where smoke can billow out the top, and making it tinier. He told us we would have nothing but problems if we do this.
So, re crowning our chimney with real honest to goodness morter and not just sealant you buy at home deport, as well as adding a beautiful clay flue extender to stop smoke from getting sucked into our other chimney? $ 270.00. Much much better than $ 6,600 for work that would only make our problems worse, not better.
So, in short, Pristine Sweeps tried to take us on the biggest ride of the century, and I don’t want any part of it.
Please be wary of Pristine Sweeps, and always, always get a second opinion

Our chimney needed some work before we invested in a new roof. Several bricks were spalling and the mortar between the bricks had weathered away (with some help from woodpeckers) in many places. Most of the contractors from whom we solicited bids, including Pristine Sweeps, recommended rebuilding the chimney from the roofline up. Their bid was competitive and Aaron seemed to have his act together moreso than the competition in terms of his responsiveness and the thoroughness of his bid.
Aaron told us the project would take two days and was able to fit us in his schedule within two weeks. He and his assistant arrived as scheduled and worked efficiently and carefully. Aaron’s commitment to quality was obvious: he went to pick up new bricks (taking an old one to compare to the seller’s pallet) but upon returning to our house realized that the ones provided by the seller weren’t the best match so he returned the batch for a more suitable color.
On day two, as they ground away old mortar to prepare to lay the new bricks, an unexpected downdraft sent dust billowing into our living room. I alerted Aaron immediately and he quickly left the roof, pulled his shopvac out of his van and brought it into the house to capture as much dust as he could before it settled. While the vac was running he helped to wipe down several of our son’s toys that had dust on them. He set up a shield to prevent more dust from entering our home and apologized profusely for the inconvenience. I was impressed by how he handled this unanticipated mini-​disaster; his quick actions left our living room at least as clean as it was before the dust mishap.
Our new chimney looks fantastic and Pristine Sweeps will be our go-​to contractor for any future chimney work.

These guys were on time, knowledgable and quick. The price was reasonable and they don’t pressure you into extras or add on services. If you need something done, they show and explain it to you then give you a quote. Very happy with their work and cleanliness, (Took shoes off before coming in, used tarps to protect the interior). Aaron and his crew may look young but they really seem to know their business, are friendly and honest. Highly recommend.

Well I read all the reviews and was very interested in their service. However, after several calls and emails, we have yet to receive any response from these guys. Not even a call or email back. It’s been 2 weeks. Will have to try some place else.

After talking with Aaron about my chimney woes and going through two other bids that I was not happy with, Aaron knew I needed help! I agree with the previous quote; he is a good communicator, fair prices and gets the job done. If follow-​up work needs to be done later then he’s here to do it — he gurantees his work and is very responsive via e-​mail and phone. I would recommend Aaron and his team for work on your chimney! By the way, I had a new chimney liner put in since my old one had a hole in it (which was part of the problem). No one else knew how to fix it or knew what the actual problem was — he was able to even show me where the hole was! Thanks Aaron!

Love them! Needed to have our fireplace and wood stove serviced, and didn’t have any referrals. Found these guys via their website, which was pretty informative for a layperson like me. I made an appointment, which of course fall being a busy time they were booked up pretty far (which is not a bad thing).
He was prompt, friendly, and very conscience about not making a mess. He showed me how bad our stuff was (ick — but not my fault! We just moved in!!!), and explained in advance how much it was gonna cost. Very reasonable cost (especially compared to a CHIMNEY FIRE!)
I will definitely use them again.

Efficient, fast, honest, and very fair. Couldn’t ask for more.

Aaron is a good guy with good communications and good repair skills. Good pricing with good communications. Better than most other services around here.

Showed up at exactly the time quoted, did not try to bump up the fee, got the chimmney swept out by a pleasant guy in the hour the told us to expect.
Exactly as it should be.