Safe And Sound Plumbing

Grreat service and fast response from an honest guy. Thanks Owen!

This was the absolute worst experience we had throughout our entire basement remodel. Owen was so completely overbooked that it took him days and sometimes weeks to respond to an issue or a job that needed to be completed. We hired him through our general contractor who highly recommended him. It soon became a nightmare after we were convinced that he was fully equipped to install radiant heat throughout our newly remodeled basement. We spent a good four months without heat in our home (the project started in late summer) because Owen couldn’t figure out why our heat wasn’t working. Rather than getting to the root of the problem and taking the time to dissect the issue, Owen repeatedly came to our house while we were at work and told our general contractor that everything was installed correctly and it was working fine. We started to feel like we were going crazy since Own and our GC didn’t seem to believe that our heat wasn’t working. We would take pictures of our temp gauge and send it to them each morning when we woke up freezing. We finally had enough and called the company who Owen bought the equipment from. The technicians came out and checked our system for about $ 1,000 since they weren’t part of the installation. Turns out Own forgot to flush the filter after the installation so no hot water could run through the pipes to heat our floors and house. They told us this is a well known piece of the installation process — everyone knows to check the filter after installing radiant heat. When we asked Own to reimburse us for the technician fee he started deducting money from the overall amount saying he did extra things for us that he hadn’t changed us for! He only sent us $ 500 weeks later. Having two kids and spending months without heat is inexcusable. Owen had the worst customer service, follow thorough and work ethic. You couldn’t pay us to work with him again or recommend him to anyone else for that matter.

Owen Sweeney and his company Safe and Sound Plumbing have done work at my house quite a few times since 2006. Every time he has proven himself to be honest, thorough and skilled.
I wouldn’t call anyone else!

As a new homeowner, I was lost at the idea of finding a plumber and finally got a referal for Safe and Sound through a friend who is a contractor. Safe and Sound’s main guy is Owen and he did a fantastic job on our house. He had the most affordable bid (I shopped around), he was very friendly and relaxed and answered all of my totally ignorant questions. We hired Owen to repipe our 1948 house and we gave him the key to our place to complete the job while we were out of the country. Our trust was well placed and I would reccomend him to anyone looking for a local, friendly, affordable plumber.