The Rock Wood Fired Kitchen

I got take-​out so I can’t speak for the service. .. The burger I ordered was REALLY burned! Both the buns and the patty itself! It’s too bad because it seemed like a good burger otherwise. The fries were all right, maybe a little underdone. So I definitely don’t recommend their burgers unless you are there in person and can send the thing back if they burn the heck out of it like they did with mine!

Typical for all «The Rock» brands — kind of dark, kind of industrial. Good service at the bar.
5 stars for Buckets but 2 stars for all other drink prices. The calamari were terrible but the pizza/​breadsticks are pretty good.

Excellent pizza! The crust was a wonderful mix of tender and crispy. I got the «crazy little thing» — basically a veggie pizza but I added pepperoni. The bar tender fixed me a Long Island iced tea — wow, string but amazing! They don’t skimp on the alcohol!
A nice place to dine and enjoy a beverage before the Christmas Eve Nutcracker at PNB

One word: BUCKETS
Great Food, Great Drinks, Great Fun
Oh and Great Service!
If you only come here for one thing, come for a Bucket. It’s a sand bucket filled with ice and alcohol. Three types to choose from: Rum (my fave), Long Island (yummy as well), and Margarita (It’s alright). The Rum bucket is the best! Also comes with a shovel!!!
Come and try one. The food is actually pretty great, I love their white sauce pizzas, and the BBQ Chicken salad is pretty yummy too. And the bartenders and staff are always super nice. For my birthday, they gave me a jello shot on the house!!! So nice!!! Oh, and the jello shots come as a giant syringe! Get! Like a shot! So fun! I probably sound like an alcoholic, but believe me, you’d be this excited too if you tried one of their buckets. Almost forgot, you can keep the bucket as a souvenir! Perfect to make your own at home! Not like I’ve done that, but I could.

Pretty bad-​slow and inattentive service at the bar. Actually, this guy was totally clueless. Also, I order one thing to drink and was billed for something more expensive… hmmm
Ordered calimari-​I know, it’s a pizza joint, but it’s on the menu and «lightly dusted». Apparently lightly dusted means totally caked with breading. The actual calamari meat was so small and shriveled up, that it was barely noticeable. I didn’t pay for this. Might be a good idea to drop off a pen with the bill too! This place will/​should be gone within 2016.

Excellent service and delicious burgers! I’m not generally a fan of chain restaurants but this gem is an exception. Our server Matt really shined this evening, he was friendly, prompt and informative. He stopped by and touched our table throughout our meal and anticipated our needs before we voiced them. Our food took a bit longer than we expected, but Matt handled the situation with grace and professionalism.
We left full and happy. We will return!

We showed up on a busy Friday night. Finally got a seat at the bar. Took ten minutes to get the bartender to come back. Order Moscow mules. Which were kind of watered down tasting and not in copper mugs. We decided to share a pizza (which was good). Unfortunately, it took 45 minutes to get it! The people on both sides of us arrived well after us and both got there pizzas before us. To make it worse, when I asked the bartender about it he said «ma’am I can’t control the kitchen». Trying not to ruin the night out with my sister-​in-​law, I kept my mouth shut and raised an eyebrow at him. He then said he guessed he could go look. He did return with the pizza. It was wrong, but we didn’t say anything because we were running late for the Nutcracker. He gave me some lame excuse about the food runners. Still doesn’t explain why only our pizza took 45 minutes. We then had to ask for silverware and the bill (We had to leave in five minutes). Since he didn’t let a manager know about the long ticket time, I can only assume it was his mistake.
I have worked as a server, bartender, and manger of restaurants for 25 years and he is damn lucky I was trying to be nice in front of my sister-​in-​law. If a manger reads this you need to have a serious discussion with the gentleman that was working behind the bar on 12÷12÷15 at about 6:30. His service and attitude sucks! We still tipped 10% only because having been a server I just couldn’t stiff him.

Used to be my favorite place. Grabbed a table at the bar on November 28^th, waited 20 minutes before I flagged down a waiter to take our drink and food orders, my food came out 15 minutes before rest of my party’s (whopping 3 of us). Ordered more drinks and ended up walking to the bar to grab them since they were sitting ready to go for 10 minutes. Attempted to pay, walked by our readied card and bill 3 times before bringing it to the bartender to run since we had a show to catch. Over 2 hours for a simple dinner and a drink. Never again.

Gotta say this place exceeded my expectations for a hotel restaurant. Great food, great drinks, (and not crowded … Because it is, after all a «hotel restaurant», rarely great), and a really cool interior. Actually a very cool interior — kinda like a biker bar but clean and modern.
It was quiet perhaps mostly because it’s a quiet raining Thursday night in December, but great service, football game on, great food, cool place, can’t really beat it so well deserving of 5 stars that I don’t usually give out.

This place is a joke.
In short: Don’t wast your time, walk two blocks West and get quality woodfired pizza at The Masonry.
In Long:
The rock is a poorly managed establishment that exploits their employees and hopes no one notices. Unfortunately, customers do.
Let me start by stating, this place kinda has it bad because the rushes are uncontrollable. Not only are the guest from the hotel constantly ordering to go, they also have slams that are directly correlated to the city center’s events. That being known, effectively staff and prep your kitchen!
It’s disappointing to see servers having to work extra hard at communicating to customers for the back of house’s lacking, then turn around and watch them get eaten alive by their cooks for asking how a table’s order is building. It’s bullshit and that’s not how the industry works.
I thought I’d pop in because I wanted cheap drinks and maybe a salad, (Although I know the ingredients here are frozen, cheap, and lack quality). I witnessed two tables up and walk after waiting 60 minutes for soup, salad and pizza.
Poor kitchen. The one guy working the pizza oven had, what looked like 20 orders to bang out. I can only imagine the grill station.
Our server was caring and nice, but I thought he was going to break down after coming out from the back station for a fourth time with no food in his hands. Not to mention the endless soft drinks and ranch sides he had to refill, constantly… Next time, kid, go hide in the walk-​in, soon enough you won’t feel anything and your heart will be ice just like the bitches making your orders. Plus, no one can hear you cry in there.
Not to mention, the management are obvious slaves to corporate america, and walk around like zombies as if they’ve sold their souls. They couldn’t give a fuck, and I don’t blame them. I bet endless pizza orders and classic rock haunt them in their sleep.
In conclusion: Support local business! Skip this place.

Our waitress was nice and helpful. We only got appetizers but they were good. We checked in so we got free mozz sticks and then we also got chicken fingers and the cookie dough skillet. All was good!

50 minutes for nachos!!! Seriously? Not acceptable in any restaurant. If you don’t have staff and a customer says «I’m in a hurry» why not say: «we are short staffed today and looking at an extraordinary wait time.» 50 minutes for chips and cheese is outrageous.

I called the restaurant to place a to-​go order. I ordered one side house salad, one 12″ mushroom pizza, and one order of the Lil’ Rockers sun dried tomato and garlic bites. I asked them to not cut the pizza. I was told it would be about 30 minutes.
When I arrived, the food was ready, which was great. However, when the server brought the food up front, he started talking about how they normally don’t serve uncooked pizzas. I stopped him and told him I asked for it to be uncut, not uncooked. He had misunderstood me so I had to wait another 12 – 15 minutes for my pizza to be cooked. He should have confirmed what I said over the phone but, hey, it happens.
The food:
Side garden salad: small for the price, not much cheese to speak of, nothing too exciting.
Lil’ Rockers sun dried tomato and garlic bites: they really are bite-​sized. Fair price. The garlic is strong. Highlight of an underwhelming meal. Good but not great.
Mushroom pizza: they didn’t cut it (yay!) and it was cooked (yay!). Compared to the pictures I saw on Unilocal,the one topping we ordered was very sparse, unfortunately. The pizza, despite having nothing but mushrooms on it, was quite greasy. It is wood fire grilled, which is great, but my pizza was a bit overdone (I don’t want to eat black crust).
My wife shared this meal with me and was as equally unimpressed.
Overall, I don’t think we will be visiting this restaurant again. The food was average, at best, but for the price it wasn’t worth it.

This place was attached to our hotel so we stopped in for a quick happy hour drink. The happy hour deals were great ($ 3.50 for well drinks) and the service was great as well. The food was typical bar food, but I’d recommend grabbing a drink here especially during HH.

I’m not sure this is a chain restaurant but it felt like it. The food is average and the service too. I was not in the mood to get a pizza so I decided to eat little healthier and ordered a soup and salad combo. The soup tasted like something straight out of a can and the salad was drenched in dressing, probably so you can’t see how old the lettuce was. I usually ask if they make the soup in house but I think deep inside I was afraid of the answer here, big mistake.
I tasted some of their pizza and it tasted good but not good enough that would make me come back here.

Awesome Rock and Roll atmosphere!
My wife and I came down to catch 2 Jays games and this was our first stop when we rolled in Friday night.
Enjoyed a beer sampler to get in touch with our craft beers that Seattle has to offer and they were delicious.
Checked in and received our free mozza sticks which we devoured, I also ordered wings which had a tonne of meat on the bones.
Like the idea of having a double happy hour, had never seen that before… wake up Canada!
Our server, didn’t catch his name, was pretty busy as the place was bumping, but he was wicked to deal with… will definitely come back on our next Seattle voyage.

I really like the convenience of having a restaurant downstairs at the hotel I’m staying! The pizza I had was excellent, the White Christmas, which was white sauce with a ton of cheese and a bit of garlic (perfect for me!) My mom had the French onion soup Which she didn’t like very much and the cesar salad Which she enjoyed and looked fresh and crisp. Service was
good and ambiance is nice and cozy! I would recommend this place for a good dinner especially if you’re staying at the Maxwell!

So this was a quick order to go after completing my Hot Chocolate 15k…
I called and the combo of loudness there and I am sure not the greatest cell phone connection, made for a mishearing of a few things but they were ALL corrected before we got off the phone.
Order was ready in 15 minutes just as they said. I ordered a steak salad and made some changes with the dressing and cheese.
Why only 2 stars then, well, while the host guy was super nice (offered me water/​soda to go) and order was correct, the lettuce was poorly prepped. I had a bunch of the thick part of the romaine hearts (you know that bottom part you tend to throw away) and huge other chunks that were not cut up well. Basically, prep people were sloppy and I know that happens … but sadly, makes me go «meh» and sort of wish I had not been so tired and able to go somewhere else for some food instead of the hotel lobby.

I have been at the Rock before in many other locations but here is my review for this location on my last visit.
I had dinner and drinks before a concert event with a co-​worker here and it was smooth all the way through! The bartender was extremely helpful which was surprising since we were sitting at a table and not at the bar itself.
The food came out in a timely manner, drinks were quickly poured, and the waitress/​bartender was very friendly, always smiled, informative, quick, and professional. Great service! Thanks!
The pizzas we ordered were yummy yum and paired really well with the beer selections they had. Finished off with some whiskey which were great pours. The atmosphere was very classy, clean, and intimate. It was easy to have fun in our booth without having to yell over anyone or anything.
Good food, place, great service, fun drinks at a full bar with themes… what else can I ask for? Thanks!

Got sidetracked by their bucket bevy list. Wow a bucket called «don’t fear the reaper» (I didn’t and ordered one). Somehow the two merchino cherries tasted fantastic before I even started drinking which is odd cuz I never enjoyed them before today.
Checked in with Unilocal for a free monster order of mozza sticks served with a side of marinara sauce and a side of ranch. Heaven.
My boyfriend ordered the regular bucket (Rum and citrus juices) and although when he tasted mine he said it tasted like candy (yum) he then stated he liked mine better than his (he choose what he did due to an aversion to vodka drinks).
For food I chose the steak and my boyfriend chose the beef dip (called something fancy). Food was above standard and a lot of it too.
Yay
Next drinks were the lava lamps which come in plasticized drink glass that lights up. Yes as a female I have to admit I was thrilled to pieces (truly-​no sarcasm here honest) however my French (Normandy French not Quebec French) boyfriend thought it tasted very chemical (I guess that explains my enjoying it so much being a lover of candy and sugar) sigh. Fantastic. (And not just because there’s alcohol in these fine drinks.) Yummy. Let’s hope I think as good as I do tomorrow the day after.
Ryan was our waiter and he was oh so patient which was a huge cherry on top of the its-​better-​now end of the day to a perfect 3 day Seattle visit for this vancouverite.
I would definitely recommend this restaurant to everyone — especially if you’re staying in the hotel next door since it means you can enjoy booze without driving home. :)