U-Haul Moving & Storage of West Seattle

Seattle, United States

2.2

Closed now

20 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 206-937-9320
Website:
www.uhaul.com
Address:
6343 35th Ave SW, Seattle, WA, 98126
b/t Graham St & Morgan St
Gatewood
Nearby public transportation stops & stations:
0.5 miCalifornia Ave SW & Fauntleroy Way SW
0.5 miMorgan Junction
0.5 miFauntleroy Way SW & California Ave SW
Categories:
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Bussiness info

Accepts Credit Cards
Yes
Accepts Apple Pay
No

Today

Today 9:00 am – 5:00 pm
Closed now
Local time (Seattle) 4:28 AM Sunday, July 6, 2025

Business hours

Monday 7:00 am – 7:00 pm
Tuesday 7:00 am – 7:00 pm
Wednesday 7:00 am – 7:00 pm
Thursday 7:00 am – 7:00 pm
Friday 7:00 am – 8:00 pm
Saturday 7:00 am – 7:00 pm
Sunday 9:00 am – 5:00 pm

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20 reviews of U-Haul Moving & Storage of West Seattle

No registration required
Place rating: 1
Bothell, WA
The employees here are so unbelievably rude and unhelpful. They allowed me to take a truck that was completely covered in bugs to the point I had to go to a gas station to clean the windshield. As soon as I did I noticed there was a pretty nasty crack. I called immediately and notified them of the crack and they kept questioning why I didn’t make note of it while I was picking the truck up (they never did a walk around with me, but handed me the key and told me the truck was across the lot) It was as though they wanted to pin the crack on me. After much grunting and long sighs, they finally said they would make a note so we wouldn’t be liable. Will NEVER use this location again and will make sure to pass the word on.
Place rating: 1
Irvine, CA
Horrible customer service. No one knows what they’re doing here. No one seems to have any sort of common sense or education. Very frustrating. Go to another location, this one isn’t worth the trouble. They are so rude!
Place rating: 1
Bothell, WA
Thanks to the extremely competent employees here the trailer hitch that they installed shorted out all the electrical on my Jeep and cost me $ 600 to have fixed. Thanks U-​Haul!
Place rating: 1
Biloxi, MS
Spent over three hours on the phone with these people trying to resolve a bill — they charged me for four months instead of one month, and didn’t have anyone who knew how to reverse the charge. Spoke with regional support, waited for days to hear back from local manager. Horrible customer service.
Place rating: 4
Seattle, WA
Easy to use and the people were kind.
Place rating: 5
Seattle, WA
I rented a truck November 2. First reserved online and used their online check in.
Fast and painless. The woman who helped me at the counter was very friendly. Upon returning the truck later, also prompt and polite, and these were two different employees. I did not encounter rudeness. Thinking people are just stressed when moving and that colors our perceptions. Granted, I moved on a Monday and not the last weekend of a month– that’s when most people move.
Something to consider. We’re all doing the best we can with what we’ve got. Usually. I’ve noted every uhaul site I’ve checked has bad reviews. Do the math. ;-)
Place rating: 5
Seattle, WA
I’ve used West Seattle U-​Haul many times and they’ve always been great. The check-​in /​checkout process is usually pretty seamless and if it’s busy the employee and or employees behind the counter let you know they’ll be right with you (the acknowledgement is helpful). I had to keep a truck overnight recently and they were very accommodating… moving can be a little stressful at times and it’s always nice to work with a friendly staff :)
Place rating: 2
Seattle, WA
Do what I should have done: double check the odometer! Record it. Better yet, photograph it. I noted the trip meter to myself and found I went almost exactly 10 miles round-​trip, back to my house, where I swept out the truck before getting gas at the nearest station to the U-​haul. I figure I travelled a total of 12 miles at most, by my return to the U-​haul lot. I had also noted, when trying to set the trip meter to zero, that one setting of the digital odometer read «11.5 MPG Average». When I filled up the tank, it took .997 gallons. I noted to myself that everything seemed harmonious! Not so.
The reading the attendant came back with was 18 miles. When I mildly protested, she said that it had already gone through and the payment was done. When I checked my receipt, it read 20 miles! What?! I only paid about $ 5 more than I should have but that wasn’t right. She was really nice while fleecing me, though.
Place rating: 5
Seattle, WA
Ignore those 1 – 2 star ratings by those over privilaged gentrifiers! The staff is great but some of the customers are really rude! I have been to this uhaul a number of times due to past moves and my storage unit there. The staff works hard and do the best they can with what they got. However everytime I go there is always at least one demanding and impatient customer who wants everything at once, get upset then all their needs aren’t magically met and get mad when they don’t get the answers they want to hear. It upsets to see these hardworking employees get yelled at by these over privileged, PCC shopping, yoga class, namaste greeting seattlelites. You see this often at the gentrification boundary lines. God forbid these workers feel stressed at times and express human emotion, and OMG! how dare they «stuff their face with food” — I guess they don’t want them to have lunch breaks. Sorry for the rant but this problem is so widespread out here.
Place rating: 5
Mountlake Terrace, WA
Hm, all I can say is that they were very efficient and everything went well.
There were only two women working at the counter, it was the last weekend of the month, there was a long line but it moved quickly because they were fast and made no mistakes. I have moved many (too many?) times over the years and had no reason to expect this to go so well.
When we were all done moving, my friend forgot his backpack with his laptop in the truck when we returned it and one of those nice employees stayed open a few minutes so he could get his forgetful self over to pick it up.
Place rating: 1
Downey, CA
Horrible! I had to switch autopay credit cards. They happily took it and paid the current month. I told them to update the system as the default payment card on file. «No problem», they said. Now I have a late charge of $ 23.99 for a 2 week late payment (that they sent to my old address and didn’t bother to update that either) now I get an email with a threat of a lien. I got the notice yesterday. Again the payment is 2 weeks late and it’s there stupid fault! Calling and leaving messages and no one will respond! What a racket! How lame can you possibly be and Van Mai, whoever the hell you are sending me these notifications ANSWER YOUR DAMN EMAIL AND MESSAGES YOU A-​HOLE!!!
Place rating: 1
Seattle, WA
Wow! Possibly the worst customer service in Seattle. No pleasantries no talking unless you are being asked a question, this guy just gets up and walks away with no explanation and comes back 5 minutes later without saying a word. Anyway, horrible experience and all of that was from the manager…
Return visit… still horrible
Place rating: 4
Seattle, WA
I used this location to rent a Uhaul truck for my recent move.
I was in a terrible mood due to zero sleep the night before and the general craziness and stress that accompanies moving. The gal that helped me sign in and get a truck had a great deal of patience with me. She was also dealing with a long line of people that decided to show up right after I did and she did so with kindness.
There was a guy working with her that made a jerky comment but in all fairness, it was probably due to my demeanor.
No issues with the truck we got. I ordered in advance a dolly, furniture dolly and furniture pads, and they were all loaded up in the truck for me.
The parking here is confusing. The parking for your own car when you come to get your truck/​van rental is next door to Uhaul, just west of it. After I parked my car in the lot, I was told about this then had to move my car.
Place rating: 1
Seattle, WA
I have positive experiences with all of the staff there except the manager. That guy is the worst. No customer service skills, no personality, and no respect. I would fire him in a second and keep the other people on staff. My interactions with everyone else has been positive and helpful. When I walk in there I always hope the manager is not working or that I don’t get stuck in his line. I can’t imagine who his boss is or why he/​she doesn’t fire that guy. It seems like the entire operation could turn around very quickly if he was gone.
Place rating: 1
Renton, WA
My husband & I rented a truck for transport of a refrigerator. When speaking with customer service we were treated poorly by an inconvenienced cranky female whom didn’t want to be bothered. After asking questions, the information was given in a hurried, irritable manner.
The day of the rental the customer service employee threw the agreement at my husband and to boot forgot to put the dolly in the truck.
Upon return of the truck it took a while to locate the employee whom was stuffing his face with food.
I’ve had poor customer service & bad experience with this location.
Place rating: 1
Seattle, WA
Do not go here.
Lady in the early morning who checked us out was awesome and friendly. The bigger, dark haired male that checked us out (that I assume the other bad reviews are about), was a totally different story.
SO. RUDE.
I am normally a very easy customer. But there was no excuse for this. We came to drop the truck off and when we walked inside he was busy doing something at the computer and didn’t acknowledge us for like 5 minutes! Finally he said «Be with you in a minute».
While he was checking us out he was rude and when I asked him to break down the costs or give us a receipt, he literally acted as if I wasn’t there.
5 days later, and still waiting for out refund of the money…
Place rating: 2
Seattle, WA
Horrible customer service I was in the lobby for a good 5 mins before anyone said anything to me… no I’ll be right with you. the truck was beat up and smelled like something rotted in it… employees not friendly at all…
Place rating: 1
Seattle, WA
Had a reservation at 7:00AM when the store was supposed to open. Had to call customer service to ensure the supervisor was on the way after waiting 15 minutes.
As of 7:30Am I moved my reservation to Burien and will be renting a truck from there.
Beware.
I usually have no problem with this location, but not opening on time when four or five customers are waiting is unacceptable.
Place rating: 1
Seattle, WA
Don’t go here. The service is absolutely horrible. We waited with no one else in the room for at least 15 min for someone to even acknowledge our existence. And even then the attitude was that we were a bother. Next time I will go to another location!
Place rating: 1
West Seattle, WA
If you are going here for propane do not bother unless you have lots of time. Rolled in had to walk in to find someone, he said sure be right there…15 minutes elapsed, I saw my employee and said «hey did you forget about me?» he said just a minute and ran off in another direction and started moving trucks. By this time I am not happy, too bad their busy, someone should learn how to write a schedule that anticipates pick up and drop of.
I am now a happy member of the HD propane drop off. for $ 21. i can roll in 24 hours per day, slide my CC in their Kiosk, and pick up my new full tank of propane. No waiting, no dealing with uncaring employees of U-​Haul.