United Parcel Service

Beware of the Dark Side!
Ohh the games a company will play to have you sign up to their website before your can find out where you must drive 20 minutes to pick up your $ 50 to ship package (-:

Consistently fails to deliver packages when I am home waiting for them. Drivers rarely ring doorbell, mostly taps on door (at best) over knocking.

The USPS is the WORST! Seems everything run by the government these days loses money and gives you HORRIBLE service. UPS and FedEx on the other hand, give you GREAT service and make money every year. Government run hospitals LOSE money while private hospitals make RECORD PROFITS. No wonder we are 20 Trillion bucks in debt. The Feds keep hiring incompetent drug addicts, alcoholics and thieves and can’t fire them, Avoid the United Parcel Service at any cost if you can help it. I wish the Post Office would privatize

I ordered party supplies via the internet and received a prompt (LT 24h) despatch notice. I was informed that the items had been despatched with UPS.
Unfortunately the items never arrived and a week later I tracked the parcel. UPS tracking system informed me that items had been returned to sender as delivery had been unsuccesful. My mobile telephone is connected to my door bell and I had missed no calls in the time frame. There was also NO note left in my mail box to suggest they had attempted delivery. The only conclusion is that they are lying. I doubt the package ever entered Massachusetts…

While many folks have left so many negative reviews, I’d like to express my praise for this UPS location and their customer service call center.
Earlier this week, I ordered Next Day shipping cupcakes for my cousin in Seattle for her birthday. I negligently sent it to the incorrect address unknowingly. Luckily, I am an OCD enthusiast and was stalking the tracking link every 15 minutes the day the package was due to arrive.
When I noticed there was an error on the tracking site saying it was an «invalid address», I immediately panicked. I googled the business I was supposed to ship it to, and called UPS frantically. They were able to get me in touch with this UPS facility which was able to track down the driver and ask him to re– attempt the delivery, if he was still in the area. The rep on the phone was friendly and confirmed the driver would try again.
Whew.
I thought my troubles were over. That is, until I received another call. Turns out, the address I googled was wrong too! The driver said the address I gave him was to an apartment building, not a business. I then did a Unilocal search and found a different address, which was the correct one. I called the call center again and pleaded with them to make a 3^rd attempt. They normally only do 1 attempt but I kept telling them the package was perishable/​cupcakes and if left for second day delivery, they would spoil. I got the same rep as before and she responded with the same response, «if the driver was still in the area, he’d try again». She paged him, and thankfully, he was still in the area and 3^rd time was the charm.
My cousin received her birthday cupcakes — she was so touched, she even cried over such thoughtfulness. She had no idea how much effort it took for my package get to her, but I want to thank the driver, the reps who took my 4 phone calls and the UPS organization for such fine dedication to their customer. I wish I took down their names, I’d love to send them cupcakes, too :) Thank you for going above and beyond.
Note to self: I promise to always triple check my shipping information.

Been here twice in the past two months to pick up items. Both times they’ve been friendly and prompt service. A little bit out of the way to find, but overall a great experience

There is no option to give the delivery person a phone number, even on packages requiring a signature. I live in an apartment complex without a bell system, and this means that even though I was sitting about 30 feet away when my package came (time-​sensitive, needed an internet installation kit to work from home that afternoon), there was literally no way for me to receive it unless I spent the day sitting on the front stoop of my complex.
So I’ll drive down to the receiving center in SoDo in a couple of days when my schedule allows it. Not feeling optimistic about my odds of having the shipping cost refunded, when the two companies involved are Comcast and UPS :/

I’d love to post a photo of the UPS note left on my door. It looks like a 5-​year old scribbled all over it to block out most of the writing. Because the scribbling looks angry, the note seems a tad offensive. Then the UPS driver pens: «Sorry. You must be home to receive a parcel.» That’s after I had signed the back of it giving authorization for the package to be delivered and left on my door step.
By law, UPS was under contract to deliver it. Contract law states there must be something offered for something given — and the fact that UPS offered to deliver my package to my home, and I paid them to make the delivery, means we had a legally binding contract.
Yet instead of honoring our contract, the UPS driver left a note for me stating my signature was not sufficient. I had to miss work to be there or forget about all the orders I’d placed on Amazon Prime.
Problem is? I work out of a semi truck. I have no way of coming home earlier than end of work day to meet the UPS delivery person. That’s why I signed the paperwork and accepted full responsibility for the package remaining safe on my door step.
Calling headquarters produced no good results either. Corporate merely said it’s up to the driver’s discretion as to whether packages get delivered or not. They seemed unconcerned that they were not taking care of their customer.
Because failure to deliver has happened SO MANY TIMES with UPS — I am now relying on the U.S. Postal Service to deliver my packages exclusively and have no problem working with them. My packages always arrive as scheduled now that I dropped UPS. Thank you trusty mail carriers from the United States Postal Service *(USPS)! You guys and gals rock!

I live on a private street of a townhouse development. The street is narrow, children play on the street, and there is often traffic coming and going in both directions maneuvering the hazards. The UPS drive in the neighborhood thinks it is fine to «drive the speed limit» of 20mph on this street when no one should be going over 10mph. When he gets to the end of the block, in front of my house, he turns around fast in the gravel throwing dirt and gravel on each of the three points of the turn. I have reported him to UPS and his driving has not changed. I am reporting him again today. If he can not self correct, the HOA will require him to park in the guest parking and wheel in the packages on the hand truck. Let’s see if this guy comes to his senses.

Out of my 4 packages shipped out together, 1 was lost and 3 were delayed. Finally got my packages after a week’s delay and numerous phone calls. This is as bad as it get.

Very poor customer service. Unreliable for shipping/​delivery. Lazy, complacent and incompetent.

I live in the Central District, near Seattle Girls School, and UPS used to be amazing – always on time, always knew the driver, always could talk directly to someone. Not the case any longer! My house number and instructions for delivery ARE CLEARLY MARKED on the front of my house, but I have had three deliveries returned by some lazy trainee driver/​delivery nube because «Resident moved or address does not exist.» Really?! UPS used to be the only way I would send or receive parcels; now it’s the only one I WON’T use. Somebody bring back that handsome silver fox who used to deliver to my part of the city and get rid of this as a «training route.» And if you’re going to make it a «training route,» UPS, then by all means include someone who might actually train these incompetents!

Out of the way Seattle UPS depot, great for drop offs and they usually have a manager type up front. UPS online and phone is pretty bad but still not in the same bad league as Fedex I use UPS for all my medium size shipments (nothing heavy or it gets ruined) with pretty good luck.

UPS is the worst option. Go DHL.
First attempt while I was sitting in my living room and heard no one knocking the door.
I tried to change the delivery option so I could pick it up, but their website is cheap and it is broken, even if you log in, it won’t let you change the option. I had to change it though the chat service.
There is a UPS store two blocks away from my house, but for UPS is better if you pick up your package in the farthest facility in the middle of nowhere… Agrr alright!
They call me and told me to pick it up from 7pm to 8pm, I go there and request my package… after 15 min the guy comes back to tell me that the driver didn’t change my package from vehicles and never got unloaded to the facility. He told me that it was in a random vehicle in the parking lot, but tomorrow morning they would unload the package once it got scanned again. He ended up telling me to come back tomorrow! That is BULLSHIT! it is like fighting against UPS to see when you can get your package!
DHL is the best option.

The first day my sticky note appeared at 11:34, I called the UPS center and was advised to stick a note to the door of my (non-​buzzered, security guard depraved) apartment asking the driver to call when she was downstairs. My next sticky note stated «No personal phone,» (Received at 11:39.) I again called the company and was told the driver comes at around the same time and I should wait downstairs. I go downstairs prepared to wait 30 minutes at 11. TO FIND MY FINAL NOTICE STICKY NOTE. UGH.
So now my ONLY option: (Even though I have two more packages on 1^st attempt) And they’re delivering it to my next door workplace where I know i’ll be tomorrow. They absolutely cannot send it again.) is to take the 2 hour bus ride down to the center tonight between 7 – 8:30. GG UPS.

The location of this facility is unfortunate and getting there from downtown is a pain but the staff is helpful and friendly.

UPS refuses to leave anything at our house without a signature, even if we tell the shipper NOT to require a signature. Reason? God knows… nothing has ever gone missing. FedEx, DHL, and USPS Priority Mail have no issues with leaving packages.
You pay for overnight shipping, and then don’t get it overnight due to UPS’ idiotic policies. We’re done.
Solution?: It’s gotten to the point where we have to tell a shipper/​retailer that if they can only ship UPS, we’ll have to buy it somewhere else…

This is the most offensive company I have ever dealt with. they are insane. they deliver at 10 am when they know most of the world works at that time, then charges you to change the delivery! total crap. no matter how many times you sign it to leave the stuff there, they don’t. WORST SHIPPING SERVER EVER

4 times UPS has attempted delivery of a package while I was at home in my apartment. 4 times they left just leaving a note saying that they attempted delivery. 4 times I called them to ask if they could notify me when they are here. but no they cannot becuase their drivers arent allowed to call or notify anyone.
Every time Fedex delivers there are no issues with the delivery. package is placed in a safe location, and I can pick it up. so does USPS.
Signed up for UPS my choice, and cannot set a desired time for delivery. What a joke! you need to pay for this, or subscribe for a full year for $ 40!

Though I was over the moon with having to come all the way down to the UPS center because my «address doesn’t exist» at fault of UPS, I was still happy with my experience there.
Yes, it’s out of the way and a little confusing to get there, but once you are there it is a simple matter of getting your package. There were a couple guys near the front, they were hidden in the back room but when I heard them discussing dental plans I said «Hello» and the one fellow came out immediately. I explained to him that my address DOES exist and I have gotten packages there before without issue (it’s a unit with it’s own entrance, packages are usually brought to the main lobby) and he seemed to be familiar with certain drivers being confused or even lazy to find the address or do what is required of them. The second guy came out and also said that this happens often with rookie drivers, but they put something into the system that required more scanning to prove delivery or something like that. Very helpful guys and both apologetic about the issue. I was quite pleased about that, and it turned my day around.
Unfortunately, though the center did a fine job. the delivery people are part of the company as well. It’s baloney for the customer to have to drive all the way to the distribution center to pick up a parcel that should have been delivered in the first place. There are clearly marked numbers on my unit, so it seems painfully obvious the driver simply didn’t want to do the job he is paid to do.
So as far as this actual location and the experience I had there, I have no complaints at all. UPS is dodgy a lot of the time, but that’s an entirely different issue.