Walgreens Infusion and Respiratory Services

My son has Crohns. In a way, it is good that Walgreens has this Home Infusion Services. It makes everything easier for us. He can get his infusion at the comfort of our home while the Nurse comes over and does it here.
Their Nurses are awesome. They know what they are doing. They are very experienced and polite. Extremely patient as well. The negative part of Walgreens is what goes behind the scenes. The operations.
1) Scheduling… they tend to forget to make the schedule. We are the ones who call in and remind them to make the schedule to do the infusion.
2) When they make the billing… they almost harass you to death… lol. It’s like Remistart does not exist to help support the patients to pay part even majority of it. To the point where in it messes up the billing process.
3) The people in Patient Pay — Corporate Center (specifically Kristen) oh my Lord! What a horrendous person! She doesn’t even want to work with you! I don’t even know why she is in that position. She cuts you off in the middle of you explaining what’s going on… you try to tell her how Remistart works and she has her own explanation… I tell her that Remistart provides us with a Debit card so they can charge it so we can pay off part of the bill, but she insists of a different form. what the heck is that? That’s an extreme negative! We are the clients… where is she? She needs to go back to training!
4) You try to call Billing… and nowhere can you get to them… their Billing statement takes you somewhere else… I even spoke with another gal from Walgreens Reimbursement and she tried to get a # for me and she couldn’t even find one. Now that;‘s pretty sad.
5) They cannot schedule an infusion for the patient until we settle billing even if it’s their mistake… so they would rather the patient suffer until they get paid… corporate over health.
So… I don’t know if it’s a good thing… You decide if it’s a good company or not… If this is a good choice for you health. I just say this as it is!
I have to add this.
Only Kristen or Kirsten from Walgreens Reimbursement Dept… who knows what she’s doing. She actually knows what customer service is about. She goes above and beyond for a customer. She addresses the concern and works for it until she finds a solution. Now… she saved Walgreens reputation. That’s how Walgreens got the 3 stars. She as a person gets a 5 star. Due to the sucky performance of the others… that’s how Walgreens gets the overall 3 stars.
But I recommend that Walgreens give her a good reward. You definitely would want to keep her or promote her. Likewise, Mary as well on scheduling. She is an awesome gal too. I recommend her as well. Kudos to the two.
The rest… I don’t know… Big question mark.