Clement Hardware

Decent neighborhood hardware store. If you need a couple things, easier to get here rather than burn the gas to get to the big box stores. If you need a lot, hit up the big store.

This is great old time hardware store. If they don’t have it, you probably don’t need it! But, they’ll order it for you.

We purchased a Big Green Egg grill, outdoor kitchen/​island, and accessories from Clement Hardware a couple of weeks ago. Johnny and Eli at service desk were total rockstars, helping us track down the right items that we had scoped out online the night before. When it came to delivery, the crew was on time and did a great job getting everything set up. We could not be happier with the experience we had here!

Gordon Clement serves the community by selling hardware with included professional advice on any matter remotely related to their business. Unlike the big box home stores that discount large items but gouge you on hardware (I’ve compared) — Clements offers all items at a reasonable price and you can always get help from a pro. In addition to typical hardware and home supplies, you can get high end knobs and accessories, rent power tools, have glass cut, get a lamp repaired, bring in plumbing problems (or any problem), have paint mixed to match, have a propane hose fabricated, get keys made (mine always work), buy yard supplies or get any other home item you can imagine — if they don’t have it in stock, you can order almost anything on line and have it within the week. But somehow their stock is better and easier to access than the big guys’. Efforts to find a piece of hardware that would take hours at a big box store and end in frustration takes minutes at Clements. If it is a difficult problem they’ll use a team approach to figure it out. Steve, Greg, Stephanie, Frank, Dan, Faith, Charlotte and the rest of the team clearly take great pride in providing outstanding service to their customers. It is always a pleasure and immensely satisfying to do business with Clements.

Clement Hardware is a long time Severna Park staple and it brings me much pleasure to know that the locals continue to patronize and respect the community hardware store. Yes, there are still options other than Home Depot and Lowe’s! I agree with others that they have some odd-​ball items that you wouldn’t expect to find there plus service is welcoming and knowledgable. This isn’t a fancy hardware store but it is local, convenient and practicable.

Didn’t think I would find an Air Line Chick for my small compressor. Went to one hardware store nearby-​did not have. Then went to Clement; they had it! Great customer service. I’ve been there before and they always seem to have the «odd» stuff.

I work in Severna Park, and I was looking for a nearby business to go to you get a copy of a house key. I noticed while driving on Ritchie Hwy that there was a hardware store right around the corner that could possibly serve my needs. When I turned down Robinson Rd to get to the parking lot, I immediately noticed that it’s difficult to get into, as the traffic from Robinson to Ritchie tends to get pretty busy regardless of the time of day. (NOTE: Make sure that you make the 2^nd turn/​entrance into the lot– it’s a one-​way, and can be awfully treacherous at times if the lot is busy.) Once I made it into the lot, and into the store, I found that the layout was a little cramped, as it looks to be bigger from the outside than it is on the inside. It almost gives it a cramped feel. However, I will say this, for a smaller hardware store, they did appear to have a wide variety of products and services available, which is actually pretty convenient.
It was pretty easy to find the station that handled «key making» as the store was small enough on the inside to get a glimpse of everything available. The staff was pretty helpful as well, but they were pretty involved in socializing with one another at the time, so I had to approach them and wait for them to acknowledge me. When I walked up to the counter to have my key cut, the gentleman appeared to know what he was doing, as the only question he had for me was: «How many keys do you need?». So I was sure that there would be no issue. Once he finished, he handed me the original, and put the spare in an envelope, and directed me to the register to check out.
Fast forward to me getting home, (p.s., it took entirely too long to get out of the parking lot), and I put the new key into the door, and alas, it didn’t work. (*Cue adult tantrum*)
So, after all that – the parking wars and the crazy traffic on Robinson Rd/​Ritchie Hwy, the new key DID NOT WORK. Trust me, I tried several times, and it did not work.
So, repeat all the aforementioned events on the following day, and I went to take my non-​working spare key, and requested another copy. They were quick with the service to get another made, for which I was grateful. They didn’t charge me for the new one, which was also good, as it was correcting their mistake.
I wish I could say that my tale of unfortunate events ends here, however, that is not the case. DAY TWO: KEY #2…got to my door… put the key in… and…KEY #2 also did not work. I then decided to go to another chain hardware store for my key-​making needs.

excellent local hardware store, chances are good you’ll find what you’re looking for without having to browse through tons of crap you aren’t. service isn’t a very big deal to me, but the staff is friendly and helpful without being overbearing, perfect in my mind.

I normally shop at the big stores like Home Depot. This time, I need a specific part and someone suggested I try Clement Hardware. I’m glad I did. I would have been lost in the big store for hours. If you like customer service, this is the place for you. The guy that helped me was a walking hardware encyclopedia. He would quickly transition from plumbing to electric and back again. He was able to point me to the right part, didn’t try and seel me extra parts, and I was in and out in about 10 minutes. I was tempted to look around and poke in the corners, since they have a wide variety of items. When is the last time you saw a box of fly-​swatters? Pick up a free calendar on the way out. This reminds me of a mom-​and-​pop hardware store on steriods. I think the even walk you through minor repairs (how to fix a light fixture, etc) if you ask them. Parking is hit or miss, and getting out of the parking lot can be tough because of the proximity of the stop light. However, you shopping experience should be pleasant enough to make you forget the parking.

I have to give this place a solid 4 stars. It’s better than Ace and not Home Despot (which I only visit when I really, really NEED to). The customer service is terrific. The service desk is just past the cash registers on the right-​hand side, and there are usually 2 or 3 employees there ready to assist. The stock seems fairly routine, although on my latest visit, they didn’t have two items that I wanted. That said, the customer service rep ordered them for me, and I can pick up what I need on Friday.
There is a Benjamin Moore paint center in the store — also a plus. The parking lot is a decent size for a smallish store, and you don’t have to walk far to load items into the car.
The prices are fair — though you will pay slightly more. It’s definitely worth it to me since I leave a happy customer and not an aggravated one!