Modern-Air Cooling & Heating

Modern-​Air replaced our furnace several years ago and so we called them when our water heater started to have issues. After ordering us a new one and coming to install it, they recognized that there was an error in how we were reading the gauge and told us we likely didn’t need a new water heater today. Bryan proceeded to catch another error in how our humidifier was functioning and quickly adjusted it. He ended up leaving and not charging us a thing. That is why you hire people you trust. Modern-​Air has integrity and we will always hire them for any needs they can take care of in our home. Thanks Bryan and good luck in the new year!

I have to give a well deserved shout out to Brian and Sheryl at Modern-​Air Cooling & Heating. A friend and neighbor suggested them last year when our air conditioner quit working. It turned out that mice had chewed through a bunch of wires. Brian made quick work of fixing it with a smile and sense of humor that complimented his easy going nature. What really made my day was his reasonable fee!
This year, the A/​C broke down during the hottest week of the summer (of course). I called Modern-​Air at 7:30am thinking I’d leave a message to at least get in the queue for service. Instead of a message the phone was cheerfully answered by Sheryl. I apologized for calling so early and mentioned that I was expecting to get an answering service. She said that she was there and ready to help me as best she could. I explained my dilemma and she told me they already had a full schedule that day, but to let her talk to Brian to see if she could squeeze me in. While waiting for her call, I was trying to figure out what to do with the pets on a 104 degree day without A/​C, when suddenly my phone rang. It was Sheryl to tell me that Brian would swing by at 10am. That was beyond my expectations! Furthermore, since I was at work while Brian was fixing the A/​C, Sheryl kept me posted on the progress and let me know when all was done and to just send a check. Again for a very reasonable fee.
Please support this company. They understand the true meaning of customer service and a job well done.