Simonetti Cleaners

I dropped a robe off at Shelton to repair the zipper and asked to be called with an estimate.
After 5 days I called to check & they said they had to order the zipper. I said I was waiting for an estimate first & she said the zipper’s already been ordered. Okay.
Call back a week later & am told I have to get the zipper & the they have no clue why someone told me it was ordered.
I asked them to please send the robe back to Shelton from Derby where I dropped it off & was told I had to come to Derby location. When I suggest they should be going out of their way to make it easier for me the girl said the boss would call me that day. He never did.
The next day as I’m on my way to Derby to get this robe and be done with this business, I’m told it’s not there, it’s at Shelton location.
At his point I go to Shelton, ask if Dave’s there & am brusquely told, «no». When I ask how I can contact him I am rudely answered with one word from the employee, «cell».
When I ask if I may have his number, she ignores me, goes back to the store & gets my robe.
Miscommunication and rudeness from Simonetti’s for 2 weeks with no results.
Went to Carlino’s in Derby, had the robe back the NEXT day!, with a smile.
That’s service! And that’s where I’ll take my alterations.

I hate leaving bad reviews but these guys have let me down multiple times. They’ve delivered my cloths to the wrong location (the day I needed them for a business trip). I’ve found the staff to be unprofessional, and unsympathetic to errors made on their end. My shirts always come back creased in very visible areas (see pictures below). I’d recommend crystal cleaners in derby who do an exceptional job and will not let you down…

yes, I agree downtown shelton is becoming really quite attractive — simonetti’s needs to clean it up !

Great customer service. Clothes came back BEAUTIFUL. Managed to get stains out that my previous drycleaner could not. Would highly recommend.

good dry cleaners but what is with the 1960’s façade on the building? looks way too run down, would help downtown Shelton if it was spruced up