The Carpet Showcase

Tony was honest and worked hard to get what we wanted. Showroom is beautiful with lots of selection of hardwood floors (quality)

DON’T DO IT.
1. FIRST RED FLAG: Received a call from Marc (who was nothing short of charming during the sale and measurement of my kitchen) stating that what I ordered was actually not available in the size tile we wanted. I went in the next day and ordered something new, that was of course, more expensive. Marc –still charming and wonderful– told me it would be installed in 5 days. I speak with Marc at 3 pm the day before scheduled installation, he confirms we are a go.
2. SECOND RED FLAG: Installers don’t show up at scheduled time. I call the shop, I speak with Tony as Marc is out for the day. Not only is there is no installation scheduled in the books, the tiles have not even arrived from manufacturers! WTF? Marc calls me to apologize. Tony takes over.
3. THIRD RED FLAG: Repeated rescheduling of installation as tiles have not arrived when Tony said they would. Fine, that happens. Installer (really nice guy) finally shows up, cannot install on top of existing floor AS PROMISED BY MARC WHILE STANDING IN MY KITCHEN. The job, which Marc said would take «two to three hours,» then Tony said «no. it will take the whole day,» was now a two day job that couldn’t even begin because the installer didn’t have the right equipment.
I bought the materials from them and will go ahead and find a new installer. Not worth the headache nor the queasy feeling. Should have checked Unilocal first.

Before my linoleum installation, I asked all the usual questions of Tony: (1) How long would the job take? Answer — a full day; (2) How many installers would be needed? Answer — definitely two. (3) Lastly, I asked them to call me 30 minutes prior to the installer arrival because the work was to be performed at a property 20 minutes away from my home and place of business. Answer — no problem. I was promised installation for mid-​day Thursday and then received a call at 11:30 a.m. that they couldn’t come, because one of the installers was sick. When I asked about re-​scheduling installation for Saturday, Tony said that was not possible because they only had 1 available installer and 2 were needed for my job but they could do it the next day, Friday. The same night, Tony had someone else call back and say that Friday was not possible after all. On Friday morning, I called Tony directly to get a status report. Tony now claimed that one guy could handle it and would come that afternoon. Again he confirmed that I would get a call 30 minutes prior to the arrival of the installer. I heard NOTHING until 4 p.m. when the installer called and said he was waiting for me! By that time the Friday afternoon traffic meant I wouldn’t get there for 40 minutes, so how was he going to finish a job that allegedly would take all day and two people? The installer said he’d have Tony call and he never did. After two days of promises and cancellations and disruptions of our schedule for naught, the job was still undone. Bottom line: Do NOT even think of using this Company. Terrible service or, rather, NO SERVICE!

Very dishonest people. Don’t believe a word that Tony or Mark say. And don’t expect quality installation.

These guys were amazing. A flaw in manufacturing left us with an installed but defected carpet. Rather than blow it off, as many do today, Mark worked hard to make sure we were happy. Not only did he take the lead and deal with the manufacturer he didn’t rest until we had a new, perfect carpet completely installed at no extra charge.
I can’t stress enough how thorough and pleasant their customer service was during the whole process.
I’ve never written a Unilocal review before but we were so impressed!

Sperling Carpet, Sherman oaks carpet, show case Carpet this place has been called so many names but one thing remains the same Mark Sperling is a crook! He keeps changing his company names or is running his company under someone else’s name. Maybe the Latin guy Tony who is paid to cover his ass. He took our money and never delivered our carpet. When my husband went into his shop to confront him after days of non returned phone calls I waited in the car. I saw Mark pull up get out of his car tony gave him a hand signal that my husband was inside waiting for him and Mark ran back to his car like a coward not knowing I was watching the whole thing from outside.
We are out so much money because of him. After calling him over and over again I finally got a call back but it was from his attorney telling me that Mark is filing for bankruptcy and he owes me nothing and I best stop «harassing» him. I filed a small claims case and he never showed nor have I seen a penny. He is a true con man. After all was said and done I found out that were countless people who spent thousands of dollars on deposits and work and the job was never completed. Til this day you can google sperling carpets and see his D rating on the BBB. He has a lot of nerve to stay in the same location after burning so many people. Hiding under different names is only going to get you so far. I truly wonder how this man sleeps at night.
Don’t give this guy a penny of your hard earned money.

I had a great experience here. I went there and met with Mark. My wife and I had an idea of what we wanted and 20 minutes later my wife and I walked out with an installation appointment. The guys showed up 3 days later and installed the carpet as agreed and all went well! Furthermore, 2 weeks later I was vacuuming the carpet and the vacuum grabbed an edge of the carpet and pulled the yarn and created a huge run in the carpet across the floor. I called Mark and asked him if it could be fixed. He sent someone over and fixed it! As far as I can tell, this is a no nonsense business. I called him again to do a small room in our rental house and again… I went there, told him what I wanted, he sold it to me, they showed up, installed perfectly. Bing, Bang, Boom! what more do you need?!

Very pleased with professional service from Mark and Tony in replacing carpeting from flood and getting us information promptly to insurance company when requested. The selection of frieze carpeting was the best of 6 places shopped, and Mark was great in providing options within my budget. The installation team did a great job with the stretching, seam work, and was very respectful of furniture and painted walls and baseboards. With their competitive pricing on great quality carpeting, delivering when promised, and excellent installation team, I would definitely recommend to family and friends.

Mark the salesman was very nice, but the owner Tony is very unprofessional. we scheduled the install for @ 10am, they called & said 1 – 3, but showed up @ 5pm. then they wanted to double the price from the actual quote. of course we tried to get them to come out & measure, but they said they do this all the time. so when i tried talking to the owner, he said too bad & to take my business elsewhere.

I’ve used Carpet Showcase (and formerly Sperling Carpets) 5 times over the past 14 years, but it’s always been a good experience for remnant carpeting. They have great prices and a good selection in their warehouse. If you want immediate gratification (using remnant carpeting) these guys are great.
This time I needed carpeting for a 11×10 room [with a closet]. I went to Carpet Showcase on a Thursday at 4PM, picked out what I wanted from the warehouse and scheduled a Saturday installation. The salesman was very friendly and helped me select a carpet that would work best for my room (home office). They told me they would call me on Saturday morning to give me a time. I live in the hills (limited parking) and my house is under construction (even less parking w/​construction workers and trucks). I let the salesman know this and he noted this on my order.
The 3 installers (sub-​contractors — looked like a father and sons team) showed up Saturday morning, pulled up the old carpeting, swept the room down and installed the carpeting. In and out in less than an hour. They took the old carpeting and any left-​over from the installation.
These guys were very friendly. They maneuvered the big rolls of padding and carpeting carefully through my living room — which was overflowing with all the house furniture due to the construction project. They also had to climb 3 long flights of stairs since I live in a hillside home. It was also one of these really hot summer days we’ve just experienced. They were very professional; never complained or said anything negative (to me or to each other). I gave them water bottles as they were leaving b/​c they looked so hot.
The one thing that bummed me out a little is that they didn’t call me to tell me what time on Saturday they would be there. I was in my PJs when they arrived (granted, it was 10AM and I most people would have already been dressed).
In all, it was fast, friendly service at a good price. Plus, it is helping to keep a local store in business. I went to Home Depot to compare prices and they were more expensive once you add in the hidden costs (padding, delivery, installation, etc). Not to mention it would have taken a week for Home Depot to do the installation.

Following up my post of April 1^st, the carpet, supposedly Stainmaster, that was laid down is so filthy we have called Stainmaster themselves who sent an unbiased assessor to take photos and review. The assessor said he has never seen such dirt on a carpet that was only laid down in March 2012!!! Either we were sold defective carpet, or carpet that had been laying around in a warehouse and collected dirt that has now come to the surface. These people are not honest, not only did they lay down the wrong laminate flooring, the carpet has now turned out to be a GIANT MISTAKE. They are not honourable, I would never deal with them again, nor should anyone else — YOU WILL ONLY HAVE TROUBLE.

If you liked used car salesman, then you’ll love working with the guys at Carpet Showcase.
Similar to M.H.K’s experience (see review), we had a lovely first impression of Mark who showed us a number of different carpets and even came to the house to measure the next business day. He recommended a carpet that he though was affordable, but also durable. It was a great experience at the onset.
Then, the installation day came. Nothing was particularly wrong with the way they installed the carpet, but it was not a good experience at all. We hadn’t heard from Carpet Showcase to confirm our installation, so my wife called to confirm that they would be there at 8:30. Since we weren’t living in the house, she drove over there with our newborn baby to meet the installers. They were over an hour late and made no apology for the tardiness.
This is where it gets bad…
I called Mark (the gentleman who had been so nice BEFORE we made our purchase) and expressed frustration that his installers did not arrive when they said they would, which threw off a number of things in our schedule. His response: «It’s just an hour; drop it and get over it.» He basically chewed me out over the phone and told me I was being unreasonable because there’s traffic in LA.
Hey, I can understand being 15 – 20 minutes late, but over an hour seems a little excessive. It would have been nice to get an proper apology, or at least a little discount for the inconvenience. Actually, it would have been nice just to be treated with a little respect since I’m a paying customer.
Instead, I got a halfhearted apology, I was told I’m silly for expecting someone to arrive when they said they would, and I got no discount. If someone is willing to treat someone else this poorly, I wonder if he really just sold me a bill of goods. Hard to trust a company that clearly doesn’t put the customer first.

We wanted some vinyl flooring for our irregularly shaped bathroom and went here because it was close and I didn’t want to sit in traffic. They had a good selection and quoted us $ 12.50/sqft installed, which was a little higher than we wanted to pay but we went for it anyway.
The had a scheduling problem and instead of showing up late, they called the day before to let us know (they has to push us 2.5 hours) and they took half as long as they said they would.
It looks great and we’re very happy with the results. Plus, they stuck to the price. No upselling, no surprises. We had them look at another floor problem we had and they said they could handle it without having to replace the whole floor.
They’re honest, good people who do honest, good business.
–However, they got four stars instead of five because they didn’t bring any plastic or other protection to put down on the floors for the equipment they brought in. You’d probably have to ask them if it was important for you when you book the job. We didn’t.

I was referred to The Carpet Showcase by a neighbor when I was looking for wood floors. From my first step in the store, I was pleased. Mark took time to explain to me the difference between hardwood, engineered wood, and laminate, and made sure he matched exactly what I wanted from what I explained to him and what my expectations were. He lead me in the right direction from the start.
The sale was great and I got the best price in the city through Mark. The installers were amazing with details when installing the floor (my condo has very weird angles and everything is perfect).
I know Mark will stand behind all of his sales and installation.
Thank you, Carpet Showcase, for making my condo a «home» again!

We had a fantastic experience with both the owner/​salesman and the installation crew. Mark, the owner, was knowledgeable and really zeroed in on our taste in helping us pick from their very extensive collection. He told us exactly what to expect from the floor we selected and he was absolutely right. We love what we ended up with. It’s beautiful, durable and comfortable.
Then Barry and Josh came and installed it. They were impeccable in their attention to detail and made sure that everything was perfect. They also are amazingly neat and clean so that at the end of each day of the installation you could hardly tell they had been there. If we asked them for anything, they always said yes. I recommend this store and their staff wholeheartedly. We’ve been back since to get some information and advice and Mark is always ready to help us.

My first experience with the Carpet Showcase was very positive. The salesman answered all of my questions and was very helpful. Although I didn’t end up making a purchase at the time, I went back recently to make a different purchase. Big mistake!
The purchase itself went smoothly. But when the installers arrived my construction crew had a lot of questions. (It turned out that they wanted some or all of the carpet installed after we put in some custom closet cabinets arriving the next day.) I called the salesman at the Carpet Showcase with questions about delivery charges, whether we could arrange for a second delivery or it would be better to defer everything, and questions about measurements and pricing since it turned out I would need less carpet than anticipated. The salesman was clearly irritated by the questions.
Some of the answers I got didn’t make sense to me, and I needed to clarify a few things. I asked him if I could call him back in a few minutes with a final decision once I had spoken with the construction crew and my husband, and he became extremely angry. He told me that he «didn’t have to deal with this hassle» and hung up on me.
Then he called the installers and instructed them to walk out in the middle of the job. The salesman was even going to charge me an installation charge for the job that he abandoned! He did rethink that, though, and I was refunded the entire deposit amount.
I would definitely recommend staying away from this shop!

Very happy customer! Purchased carpet & padding for our new house from Carpet Showcase. They removed the old carpet and installed the new carpet beautifully. Lots of remnants to choose from in their warehouse. That’s where we found our Shaw Tuftex carpet. Great service from store to home. They kept things simple, unlike some other stores we visited.
Was worried it’d be expensive because of the location but they beat everyone else prices! They accepted a $ 200 Shaw coupon even though it was recently expired.
MUST check them out before purchasing flooring elsewhere!