A Greener Today

I stopped in here last night to pick up some medicine. Granted it was after 7pm and they close at 8 but I wasn’t running in at the bell. I arrived and was greeted by a friendly menu of specials and was happy to see that one of my strains was posted front and center. I was asked had I been in before, which I had and I presented my ID and current medical recommendation. The guy behind the counter fiddled around with it for some time letting me know he just needed to update their records because they didn’t have my current recommendation on file. He tried verifying it online then tried calling. After a few minutes he told me that he wasn’t able to verify me online and the clinic isn’t answering the phone so he can’t help me out; «there’s only so many ways I can enter in your patient ID».
I was a bit surprised since I’ve NEVER had this issue before and regularly acquire and donate at many collectives in the areas. My strain and articles are in their front lobby for goodness sake;-). Perplexed I assumed there was something wrong with the online verification system.
Unfortunately after being sent away I was able to determine it was a PEBKAC issue for the collective (problem exists between keyboard and chair). As soon as I got home and attempted to verify myself I was ONLY able to receive a «patient verified» response when entering in the my patient ID online. I realize the ID number is case sensitive but I’m not sure how he could have spent the time he did trying to get the recommendation verified and was so ill equipped or unfamiliar with patient recommendations that the best solution available was to turn me away.
I appreciate that they offer my strains and provide my articles for their patients but have to say I’m considerably less than satisfied with my experience.