Doug’s Northwest Cadillac

Outstanding service as usual. Was going to try to get some work done while I waiting in Customer Lounge but they were too quick getting it done for me to get started. Love the fact they wash and vacuum the car and even dress the tires before they give it back to you. Few places in the world make you feel that your business is important to them.
So while there I decided the XT5 was not the car for me. A couple of days later I called Marc and told him I wanted and Escalade instead. I told him what package and color I wanted and what I wanted for my trade. 1 day later Gary Hopkins called and told me to come in pick up my new Escalade. When I got there Marc looked at my car and gave me more than I asked for. Need I say any more?
Doug’s Cadillac has done way more than ever expected for me and that is why I stick with them.

I put A LOT of time and effort into looking for my next vehicle and had a long list of expectations. All of this hard work led me to Dougs Cadillac where I met Brad Garmin. I was pleasantly surprised at Brads upfront honest approach. I was then blown away with how easy it was working with him and the team. When things went sideways they worked hard to correct the situation so that the deal stayed true and fair. Even if it wasn’t in their favor and because of their combined efforts I feel I got the very best deal and I am confident when I say I will return to buy my next car and refer anyone who needs a vehicle from my friends and family to associates at work… Thank you for the amazing car buying experience.

Last Fall my husband and I had the pleasure of purchasing a beautiful new Cadillac from Doug’s NW Cadillac in Shoreline, WA. The minute we walked in the door I felt like we were treated like royalty. Brad, who was the sales person who sold us the car treated us with respect, answered all of our questions and we truly felt like we were part of the Cadillac family.
Recently, my husband and I purhased another new luxury car from a dealership in Lynnwood. I have to say the experience was the exact opposite of the way we were treated at Dougs. Even though my husband purchased the car he walked in to get, the experience left me feeling cold and disappointed. Let down, if you will.
The bottom line is that I am so happy that I am part of Doug’s NW Cadillac family. We should be so lucky that all luxury dealerships have the same type of of the excellent customer service we received, and still continue to receive from Doug NW Cadillac.

This is a great business. Everyone is super friendly and helpful. Thanks for your help!

Very friendly and positive experience! Very easy check-​in and car was ready in the time frame promised. Car was ready and waiting for me when my service advisor came to get me. My car was cleaned and I really appreciated the bottle of water left in the car.

Oops. Posted on service site…
I was looking for suv with 7 seater option and ended here at Doug’s. Tiger was great and got to the point to allow me to test drive the model and allowed me to get a good feel for their car. I found out that they provide VIP service where they bring a loaner to you and take your car in for service. Wow impressed.
I referred my friend to Tiger and he drove from Eastside to received a great service, great deal and a new car! Great day

Came here to get my car serviced and when I got home I found a scratch on my car. Could have been a rock that hit my car while driving on the highway or could have come from reckless driving by workers at the dealership, so word to the wise even if you come here for an oil change give your exterior a once over prior to pulling off the lot.

Shane was our salesperson. He listened to what we wanted and He made it quick and painless. I would definitely recommend him. The Finance Manager was awesome also!

After sitting on the fence for months about buying a convertible as a second car, Armon Johnson helped me make the right choice. He asked the right questions, respected my budget for both the car and maintenance costs, and knows his product offerings. Could not be happier with the experience, or the purchase. Thanks Armon!

Just bought my second cadillac from Dougs. They have the best customer service all around. Armon, he is the best sales man, funny, very helpful energetic and is very knowledgeable. You can’t ask for a better place. Go to Dougs stop in and visit Armon, and while your there buy a car. Leave in style

Dougs is about the most professional and honest dealer you can find. Of note is Armand Johnson who not only went above and beyond by staying late with me to secure the sale of a ctsv, but the rest of his supporting team to finalize the sale stayed after business hours to complete the deal. While offering a good trade in value for my car.
The cars there are all of quality and things are laid out in a very transperant way. Would definately reccomend Armand and Dougs to all my friends!

I had the best experience buying a car here that I have ever had.
After buying a real lemon at another dealer in Edmonds, going back and being sold another lemon, my daughter talked me in to dropping in at Doug’s Cadillac.
I was so upside down on my car I didn’t think anyone could help me. At Doug’s, I met Armon Johnson, the nicest man, I told him my story of woe, and he said he was pretty sure he could help me.
I had to eat a few thousand, but otherwise it was painless. Everyone really worked to get me the best deal, the best loan, and THE best used car.
I highly recommend Doug’s, the staff and Armon!

I just bought a cts-​v sport from them. I was initially interested in a pre owned Cts-​v and had called another dealership in Fife who refused to let me test drive one of theirs. Leo was great and had no problem with me testing a few cars. I couldn’t believe how great the Vsport drove and looked so I ended up leaving with that one. The process went well from start to finish and I recommend them to anyone interested in a Cadi. Shane in finance was great and not at all pushy with the add-​ons. Informative but knew when to let it go.

Out of State Purchase, sight unseen! I am an out of state buyer and was looking for a slightly used CTS Vsport. I found the car I was looking for at Doug’s. The car was used with 6100 miles on it. They quickly put together a fair deal on the car. The next day I got the paperwork and the day after that I had bought the car. They went the extra mile to get the car ready to ship on the 4^th day and It was delivered to my driveway in Los Angeles.
The car was exactly as promised and described. Great experience buying a car from Doug’s. Easy to work with, fair, and they delivered on exactly what they promised. I would buy a car from them any day. A special thank you and call out to Brad and Jae for helping everything go so smoothly. I’m loving the car and am pretty sure my 8 years without a ticket might be in jeopardy.

My car’s ‘Service Engine’ light flashed for 5 seconds while I was driving. I contacted my service advisor (Will Campbell) immediately, and I was given a service appointment very quickly. I brought my car in, and it was examined. The system logs were reviewed, the technician test drove my car, and the service advisor explained to me that the event was discussed with a GM engineer and that the car would be fine. My car was washed (as always) and a Cadillac water bottle was left for me in my car. I couldn’t be happier! I am so happy with my Cadillac and Doug’s Cadillac dealership.

Wasn’t really expecting much when I reached out to Doug’s Cadillac. (I was looking for a used Mercedes-​Benz). «Do you happen to have any used Mercedes E classes?» I asked. «Actually, yes. We got one in just this last week» My eyes lit up and I went down and checked it out the same day. They even kept the store open so I could check it out and test drive it. I wanted a nice Christmas present to give to my dad and everyone at Doug’s Cadillac made the buy a smooth and sweet transition. I was helped by Andrew Lee and would highly recommend him as your sales person. Was helpful patient and even sent me a nice Christmas card after the sale. Vicky was very helpful in financing the car and I couldn’t be happier. My dad is happy and I’m happy.

Super happy with my new used 2012 Cadillac Coupe!
Leonardo went above and beyond to make the experience quick and stressfree.
I was given a fair price on my trade– in and Shay, the finance person, found a lower interest rate than what was offered thru my own bank.
Several great Cadillacs to choose from!

Couldn’t of asked for a better car buying experience! I had the pleasure of having Armon assist me with my sale, he was great. In the words of Armon «don’t sweat it, that’s our job!» Everyone was extremely friendly, remembered my name when I came in to sign the financing. They truly make you feel special! I had less than perfect credit but have been rebuilding. Doug’s financing manager Vicki saw the effort I have been putting into repairing my credit and got me an amazing interest rate. This was not like any previous car buying experience, so easy and no pressure. They took my trade in and sent me home with a loaner car while they replaced the windshield on my new purchase. We came on Seahawks Thursday night game, they invited us to join them around the t. v and have pizza with them as we did our paperwork.
Days after the sale I received a message from Armon that he had set me up on a trial for on-​star and xm radio. Buying your car from Doug’s gives you many perks including the first oil change is on them and Valet service where they will bring you a loaner car and take your car to have any service or repair work done. I will never go to another dealership! Thank you all for your kindness and caring!!!

Doug’s couldn’t have provided my wife and I with a better car buying experience. We drove over from Spokane to look at cars for my wife to drive in the winter snow and also to Über with. Armon took such awesome care of us when I first arrived, showing us a great selection of used cars right in our price range. After driving a beautiful Audi A4 We decided on a very clean Land Rover. Armons service was amazing, at one point setting my wife up in a quiet area to meet some deadlines on her laptop, coffee, wifi and all.
Overall we couldn’t have had a better experience buying a car. The finance staff, the sales staff and even the service department all had a hand in making sure we had an all around top notch experience. I would hands down drive over again to buy a car from Armon, haggle a little with Jae and cheer on the Seahawks with Vickie. The only thing better would have been a box full of puppies to go with the car.
Did I mention we get free car washes for the time we own the vehicle? If we lived in Seattle that would have been a huge up sell to us. But now it just gives us an excuse to come visit.

Bought my first car, a used 2008 Mazda3 from this dealership. Contacted the dealership through a listing on CarGurus and Jae got back to me within a few hours to schedule a test drive. When I got there, was greeted by Andrew and he took really good care of us throughout the process, from the test drive to the purchase of the vehicle. Andrew was able to explain the history of the car and past owner, even the minor bumper damage that I noticed after the drive. We were able to negotiate the price of the car, and were willing to repair that bumper damage per request. Very transparent customer service that made me feel comfortable, and he was willing to accommodate my requests.
Everyone there were kind, professional, and ultimately real people — not tricky which I thought dealers usually were. They made my experience of buying my first car way above my expectations. Even though I probably won’t buy a new Cadillac anytime soon, I’ll definitely go to them first for used car purchases in the future. Thank you Andrew, Jae, Shane, and Damon for helping me out!