Tory Burch in Short Hills, NJ

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Telephone:	+1 973-379-2167
Website:	www.toryburch.com
Address:	1200 Morris Tpke, Short Hills, NJ, 07078
Nearby public transportation stops & stations:	1.1 miChatham 1.7 miSummit 2.3 miNew Providence
Categories:	Women's Clothing

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Bussiness info

Accepts Credit Cards	Yes
Parking	Garage

Bike Parking

Today

Today	10:00 am – 9:00 pm Open now
Local time (Short Hills)	12:59 PM Tuesday, June 24, 2025

Business hours

Monday	10:00 am – 9:00 pm
Tuesday	10:00 am – 9:00 pm
Wednesday	10:00 am – 9:00 pm
Thursday	10:00 am – 9:00 pm
Friday	10:00 am – 9:00 pm
Saturday	10:00 am – 7:00 pm
Sunday	11:00 am – 6:00 pm

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8 reviews of Tory Burch

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Vicky N.

Place rating: 1
Jersey City, NJ

Went into her to pick up a bag that I put on hold over the phone and buy a boot but they didn’t have it store, so I had to order online. A lot of waiting game in this store, I understand that they were busy but if one associate is helping one customer, pls finish wit them first before going to the next. We waited twice and the third time I couldn’t take it anymore. I had to walk up to the associate and told her I was ready. Service was obviously very inattentive and some how also rude. Def will not shop this location again.
Also, went I first walked in there was gentlemen standing to greet and assist customers. He wasn’t doing that, he was staring at something else (day dreaming I would say). I had to interrupt him and asked where can I picked up a bag that I have on hold. Bad customer service for this location and will not come back, I’ll go somewhere else.

Fatima P.

Place rating: 5
Seattle, WA

I went in to see what they could do about a thread that was unraveling on a pair of Caroline flats. No questions asked or proof of purchase. They simply took my contact info and said they would call me in 2 – 4 weeks once it was repaired (at no charge). When I got the call that it was ready I was told that I could pick it up or they could mail it to me (for free) Wow! That’s great service. And so convenient because it would have taken me a while to go pick it up. It arrived by UPS within 2 business days and has been repaired perfectly. I prefer online shopping just because it’s easier with kids but I’m glad to know that I’ll be taken care of if I’m ever in store.

Nicole R.

Place rating: 1
East Brunswick, NJ

Extremely rude employees that work here. I went in with my family to purchase a few Christmas presents with a discount card, and not only was the one male employee (not the manager) extremely condescending when we were asking questions, but when I found out 2 totes were excluded from the discount, he basically shoved the card in my face and said, «LOOK. You can see on the back of the card it’s excluded.» No need for any of that. We also returned a pair of shoes and instead of refunding them, he CHARGED them, so we had to call back and get a double refund. I get it if you’re having a bad day because it’s retail during the holidays, but don’t work there if you’re going to be disrespectful to people. I will stick to buying everything in Hackensack or online because this left a bad taste in my mouth and I refuse to give my money to this location. This store will continue lose clients with this attitude (and the manager’s attitude based on another review).

Clara R.

Place rating: 2
Hopatcong, NJ

I have never been in a Tory Burch boutique, only their outlet store. I actually wasn’t too fond of the merchandise here. I felt the merchandise at their outlet was more colorful and fun, not to mention the same prices also.

Stanley L.

Place rating: 4
North Plainfield, NJ

I came here hunting for the perfect gift. Filled with options all around I was greeted by one of the sales associates. I informed her of the general idea of what I was looking. For and she escorted me and brought items that matched what I said. It turns out there was something that I had in mind that they did not have in stock in the color I wanted. I informed her that I needed it immediately, typical guy, and could not wait to order it. I was instructed that I could purchase it at one of the department stores in the same mall and then bring it in and they would gift wrap it for me. And that’s exactly what took place.
That act showed a high level of customer service and they went above and beyond for me at this location.

Stefanie G.

Place rating: 1
Lincoln Park, NJ

It was the first time I actually purchased in a Tory Burch store– They didnt have the earrings I wanted in Bloomingdales or Nordstroms.
I found it unacceptable that they take your credit card in the back room — -there is no cash register or CC machine visible.
She had my credit card in the back for a good 5 minutes… how do I know she wasnt writing down my information???

Jes H.

Place rating: 1
Palisades Park, NJ

Even one star is too good for this store. I absolutely agree with the person with the previous review. I wish everyone can read this review before tries to buy anything from this particular location. I called them three times because there was a defect on the shoes that I purchased. Ofcourse, they didn’t listen to me, said whatever they wanted to say and hung up. When I tried to call them back now, they are not even picking up the phone.

Crissy H.

Place rating: 1
Warwick, NY

Even though I absolutely love Tory, I will never ever ever buy something from this store. The people who work here are extremely rude. I went in looking to buy a bag and the women wouldn’t give me the time of day. I guess I was bothering her or maybe I didn’t fit the profile. Either way she didn’t treat me with any respect. Too bad for her, because I was ready to buy a bag that day, but I didn’t. I rather wait until another day, then give that store the sale.

Tory Burch

Short Hills, United States