Discount Furniture Warehouse

I’ve shopped here three times in the past year and left with what I was looking for each time (dresser, mirror, bar stools, end table). I’ve had bad experiences at other furniture stores in-​town so this has become my go-​to furniture store. It’s true the staff is not always the friendliest, but I’ve always been asked if I need help. The selection is quite large — there are four additional rooms off the main room, and the quality is pretty good for reasonable prices — think Ashley Furniture/​heavy-​wood instead of particle board.

First off, the customer service and professionalism was lacking. Three of the workers toke it upon themselves to stare at us the entire time. It was extremely uncomfortable. We had our kids with us, and the ladies made it known they weren’t please. That alone made me want to kick a chair over. Then we finally select a table, and the gentleman was combative with every question. Its almost as though he didnt have answers or his day was too long. I did my best to remain calm, but if I had a choice it would be for discount furniture to be ran by people who care and are professional. They were dressed like they just came from the gym, or off the street. Tbh the prices are very high, for a «discount» furniture store. We got a close out deal… but even that was a not so good experience. I just cant, there’s no reason to be nasty.

I agree with other customers about the customer service. This is not a kid friendly business. Check the signs on their windows. It isn’t some place I would return unfortunately.

The folks at Discount Furniture are great. Dustin was very helpful and knowledgeable. Also they have a great selection of furniture and reasonable prices.

Sierra Vista isn’t a very big place and this is one of the handful of places you’ll find locally to purchase furniture that will deliver to the area (free delivery after spending at least $ 300 I think). Firstly, it was very disappointing that we were never greeted during the entire time we were browsing their furniture. It’s really not much of a «discount» either nor do they have a very large selection. It just wasn’t at all what were were expecting, but really the biggest turn off was the poor customer service.

Horrible customer service. Went in expecting to buy a dining table. If I’m going to drop at least $ 700, I want a welcoming atmosphere. Lady in the far back didn’t acknowledge us when we came in. We looked around for at least 5 minutes before a man said hello. Five minutes is a long time to just stand there awkwardly with no help. He didn’t ask if we needed help, just stared at us. Decided to go look elsewhere and, living in a small town, didn’t have many options so ended up back at discount. We liked the table so much and it was in our price range that the bad customer service was almost worth it. 10 minutes till close the open sign was off but I decided to walk in and ask. She rudely said, «In 10 minutes.» Two bad experiences in a row was it for me. Even if the table was free I wouldn’t give them the time of day and neither should you!