Gorsuch Plumbing & Heating

Gorsuch did a professional and great job in fixing a serious leak. Roland and Brett were amazing and worked for hours late into the evening to make sure we were fine and had water. Since we have a very elderly parent with us we were so appreciative. I highly recommend these two.

Can I rate it no stars? The bill was $ 200 yesterday for NOT finishing the job. Plus NO time scheduled to come back and finish it. Can I not do my job where I work and get paid $ 200 to show up for half an hour?

I’ve used Gorsuch Plumbing several times. Knowledgeable, friendly, professional, and courteous plumbers. Today Brent and Roland came to my assistance regarding kitchen and bath plumbing issues. As is typical sometimes, I began to recall miscellaneous plumbing issues which were not as urgent, yet required attention. Brent and Roland were happy to assist and didn’t hesitate to accommodate each «additional» request. I’ve read some of the reviews that have indicated «premium» or «unfair» charges. I’ve found their rates comparable, but more importantly, they’ve always resolved my issues and in the process taught me techniques to help myself prior to giving them or any plumber a call. I’ve actually used the knowledge that they’ve passed to me on a few occasions. This service call was no different and again I learned quite a bit. Brent also mentioned that should I have an issue with my kitchen sink in the future to please mention that he assisted me, has knowledge of the past job, and, based on the extensive work done today, would be able to accommodate troubleshooting at no cost. Very thankful for the honest and great service.

Rick from Gorsuch Plumbing came to my home which is a second-​floor condo, to help search out a plumbing leak complaint from the occupant who lives underneath me. Rick was in my unit for less than 30 minutes. The entire job lasted approximately one hour. Gorsuch charge me $ 162 for a claim of two hours of work which was not true. I contacted the office manager Adriana who assured me she would speak to her boss and Rick and call me back and if I did not hear from her to call her. I called her three times she would not take my call nor did she return my call. In an effort to find the leak not only did Rick use my screwdriver to open the access wall I also assisted him in putting a plug in the bathtub in and let it fill up & released it in order to determine where the leak was coming from. I do not recommend this company. They did not display a good work ethic and they are not reliable in following through on their word.
Additionally Rick claimed I must replace the waste & overflow in order to fix the leak. He quoted an estimated price of $ 450. I asked if he could take out the drain and make sure it was sealed properly because the leak was coming from outside the drain. he assured me know it must be replaced. I called another plumber to come out who charged me $ 60, he unscrew the drain found there was no plumbers tape or plumbers putty to seal the drain, he applied both, which sealed the drain and I have had no problems since. It has been over two months ago.
I do not recommend Gorsuch Plumbing due to their poor customer service and unfair charges.

Christmas Day your toilet clogs. What a way to wreck the day. Call Gorsuch and they send out Brent A. He fixes it in no time flat AND they waived the service fee and said Merry Christmas. Wow.

The unit I am renting had a giant leak in the kitchen ceiling from the upstairs shower. The entire shower unit, old pipes, portion of the kitchen ceiling and kitchen flooring needed to be replaced. The employees from Gorsuch took care of everything. The shower and flooring came out beautifully. My roommates and I dealt with Brent the most. He was always professional and very personable. He was always in contact to let us know when he would be arriving and kept us up to date. Eric was also very friendly and professional. Those guys worked their tails off, in the heat, in order to get the job completed. Plus, they always cleaned up after themselves even if they were returning the next day. Matthew was also a pleasure to deal with. He would pop in to check on the job and always showed care and concern. Needless to say, I am happy that my landlord chose Gorsuch as our «go to» plumbing company!

Updating my review from 2012.
2015
Gorsuch is amazing. They are responsive and responsible. Brian, our tech, quickly resolved our issues and did not offer a more expensive alternative.
2012
Gorsuch Plumbing is responsive and thorough. The knowledge of the workers is amazing. It’s always hard to determine the source of the leak when the pipes are in concrete. The first plumber recommended putting holes in the walls and floor. Gorsuch came to the rescue with up-​to-​date technology that determines the place of the leak as well where the water pipes in the house were located.

Somehow a neighbor had gotten into a building panel and turned off a water valve that serviced our unit! Gorsuch Plumbing had been there to give the neighbor a quote and noticed the closed valve. They notified me and then tried their darnedest to go back and turn it back on (over a weekend). They did all this even though there was nothing in it for them. They contacted the bldg management, came to my unit and checked things out, and eventually gained access to the trouble-​making neighbor’s unit and turned on the water for me, all as courtesy ! I will use them from now on for any plumbing needs that may come up.

The management company that handles our HOA’s business sent out a plumber one day. Seems that one of my neighbor’s garage had a leak in the ceiling. They wanted to see if it came from my shower, so they checked it out. I heard nothing back for a couple of weeks, when they again show up unannounced to check on the leak again. Luke this time, who has a vaunted 40 years of plumbing experience. Anyway, the first guys never found the source of the leak, and had to come back to check again, as my neighbor who’s bathroom is on the other side of mine wasn’t home the first visit, so they couldn’t check his bathroom.
So, water is run in the shower, much fuss is made, and no water comes down in the neighbor’s garage. But Luke, in his infinite wisdom, sees my shower door’s seal is a little deteriorated at the bottom. Somehow, this indicates that water is escaping from my shower, pooling on my bathroom floor, and leaking down to the garage. Seems odd, as the floor of that bathroom isn’t wet after the shower is used. There does seem to be signs of leakage under my bathroom floor though. Luke offers zero advice on how to address this, advising that a contractor should come and replace the shower door.
I take out the shower door, and replace it with a curtain. Still no water getting out of the shower.
I hire a well reviewed plumber who’s trucks I see all over the neighborhood. They also can’t generate a leak from my shower, but reseal the shower, and replace a leaky faucet valve.
Lo and behold, the management company sends me a $ 350 dollar bill for the two trips for Gorsuch to ‘identify’ the problem. I call management, they say talk to Gorsuch. I call Gorsuch, and everybody with authority is out to lunch. Receptionist says she’ll talk to the tech, and they’ll get back to me. Never hear another thing, but the management paid the bill (they hired Gorsuch in the first place, and the bill is to them. They’re just billing me as my pipes/​shower are causing the leak.) and are now going to have a ‘hearing’ about why the management company hasn’t been paid.
BECAUSE $ 350 TO MISDIAGNOSE THE PROBLEM IS HIGHWAY ROBBERY! I’m not sure what kickbacks management are getting on this, but there must be some bull going on. I saw Gorsuch for 15 minutes max over two trips. I didn’t require two trips. I pretty well knew Luke was gaslighting me on the problem as he couldn’t diagnose the issue properly, so made up a story to pass the buck.
Utter and complete rip off.

DO YOURSELF A FAVOR AND CALL ANOTHER PLUMBER. Unless you like paying a premium for the work, taking for ever to get the job done, and receiving substandard customer service. I have been dealing with Gorsuch for the past four months and it has been the worst experience I have ever had with any contractor. I am the president of a homeowner’s association and Gorsuch was recommended to us by the HOA management company as a plumbing company of size and reputation to get a larger project done. I don’t know how they have built this so-​called «great reputation». When they came out to bid a gas re-​piping and new gas meter job for a 21 unit building in Long Beach, it was a disaster from the start. After agreeing to pay upwards of $ 35,000 for this project and signing a contract that said it would take about two weeks, I specifically asked to be kept abreast of the project. Instead, this two week project turned into a four month nightmare! I don’t fault the workers, but the owner/​manager, Matthew, had the communication and business skills on par with any organization that has driven themselves out of business for not listening to the consumer. You would have thought that a $ 35,000 job would have come with some progress updates. Instead, they complained about trenching under the building and lack of cooperation from the tenants for access. This is something they knew from the moment they bid the project. But instead of communicating these issues, they just let it drag on. I still to this day do not know what took so long. I was told at the beginning of the job, that the gas would remain on in the units that did not have leaks, that the city would turn on the meters as they passed inspection, etc. All these were either lies or a general lack of knowledge on the City of Long Beach policies. The outcome was that 21 units went without gas for heating and for cooking for FOUR months! To pour salt in the wound, I facilitated getting access to some units by hand delivering keys to their receptionist. They lost the keys and then tried to say that I had given them different keys and point the finger at me. I sent them so many emails asking for updates that went unanswered. The sad part is that Gorsuch was so short sided as the association had voted to allow only one plumbing company to do all future work on the building and that company was to be Gorsuch. Now, we have voted to ban them from ever doing business with our association again. Lastly, the units in the building are owned by investors, Realtors, property managers and others who would have the ability to recommend Gorsuch for many other plumbing jobs. Instead I will recommend everyone to avoid them; especially on big jobs at condos, apartment buildings etc. Their motto is «Putting pipes in their place since 1939» It wouldn’t surprise me if some of those jobs are still waiting for those pipes!

Called them to see a problem and they showed up with a charge of $ 72 for doing nothing! Nice way to make a profit and claim a clientele for the future!

I’d call someone else. Definitely get a second opinion.

I currently own a condominium unit that I have been renting out for quite some time. Ive had to call this plumbing service about 4 times due to clogs that were tenant-​related.
Every time I call, it’s always more than a pleasure to talk to their dispatcher/​receptionist. She’s very sweet and understanding when I call with a frustrating situation.
They ALWAYS send a technician out for service the same day. Because I’m not physically at my unit, they will personally call me and explain to me in simple words about what exactly they found, what needs to be done, and how much it will cost. I can’t appreciate this courtesy enough.
After the work has been done, they email me with the bill that outlines everything they did, the problem, and a breakdown of the invoice.
I have every intention of using their services in the future if plumbing problems ever should arise.

I was misguided by Mike Diamond, thinking I needed WAY MORE work than I really did. It was just a simple backed up drain or so I thought.
Mike Diamond. Wanted me to rip open the wall, replace pipes and hydro jet the plumbing. They quoted me a reasonable price for the work but too high for my budget, plus the thought of ripping up walls, repainting and spending that sort of money were making me sick.
Needless to say, I kept my upstairs sink out of commission all Summer because of this quote.
The guys from Gorsuch came in, snaked it, and fixed the piping underneath the sink in less than 45 mins… now my sink is draining as it should be. And for attraction of what Mike Diamond wanted to charge me for the same problem
Niice guys… good price… quick service… problem solved
I will DEFINITELY use them again for any plumbing need.
Mike Diamond smells like cheap cologne anyway!

Gorsuch come out to replace a shower valve for me; I called them as they know my building well. When I called them, the receptionist was courteous and easy to talk to, and they quoted me a price over the phone. The job was completed quickly and professionally, I am pleased with the service and would call this company again.

Very Happy w/​their Service!
Would Recommend !!! I use them for my own home and the HOA.
Reliable, Professional, Honest, Friendly, Reasonable Fees, & Responsive!

I have used these guys in the past for a couple of issues. Chris and Mario did a great job helping me with my backed up toilet.
So, I asked Gorsuch out to bid a job. I appreciated the way they worked together to present a solution to my gas leak. I LOVED Lance and Luke — two nice, professional plumbers! I wound up giving the job to another company, but because of their professionalism, I would give these guys a call again. Thank you for your professionalism Matt.

I have an old 1940’s heater that’s very temperamental. The crew at Gorsuch knew the the model and handled the problem and the repair price was outstanding.
L. Lee

Plumbing companies always seem to be hit or miss. Everyone has different experiences with a company. My experience with Gorsuch Plumbing was a very pleasant one. Easy to talk to & fair pricing.
I recently had 2 clogged drains. Tried to snake them myself, but no luck. I fortunately have a home warranty plan and Gorsuch Plumbing is the company they sent out to my house.
First off, the customer service rep for Gorsuch Plumbing was extremely polite and friendly. And I mean EXTREMELY. She just had one of those super cheerful attitudes that helped diffuse my frustration very quickly. She gave me numerous choices for appointment times and I was able to get a plumber to come out that same morning.
The plumber they sent (I think Justin was his name), was a nice guy. Easy to talk to and clearly knew his stuff. I showed him the problem areas and we went right to work.
The first drain (my kitchen sink) just had goo blocking it up. He snaked that out easy enough.
The second drain (my washing machine wall drain pipe) had rust build-​up deep inside the pipe that was causing the pipe to narrow. Other plumbers in the past try to snake it with just the usual auger-​head, and it did nothing. They all said the pipe would need to be cut and replaced. Justin, however, climbed to the roof, attached a C-​shaped snake head and just grinded through the rust. The pipe drains great now. Now, I’m sure the best option would be to replace the old iron pipes with new ABS, but the fact of the matter is I don’t have the money to do this. I was happy that Justin understood this and did what he could to relieve the problem.
At no point did he ever try to up-​sell me. The most he did was offer advice and say that my washing machine drain pipe is a little too small for today’s new washers and that I may want to have it replaced if I ever plan on buying a new washing machine. I expected this since the last 2 plumbers also said the same thing. When I asked him the cost of having this done, his initial quote was much lower than the last 2 quotes I had gotten previously.
I only had to pay $ 100 because my home warranty covered the rest of the cost. But when I saw the total cost of service, the price was very reasonable.
Time will tell if the drains were really cleaned well, but at this time I really can’t find any flaws with this company. I’d definitely recommend them to my friends & family. Based off my experience, they’re deserving of at least a 4-​star rating.

Do I have to even give this company 1 star?
I should have known when our grumpy HOA president recommended this place that it was not good. But, in an effort to avoid getting yelled at again by him (can I review him on here?)…I decided to give Gorsuch a chance because in his words, «They know our building.» Ugh, whatever.
So, I was apparently supposed to request Rick, which I did. Never, ever, ever again is he allowed back inside our place.
The first time he came, he allowed us to have one working toilet by simply putting a new connector hose & valve in. That was around $ 123. Besides being expensive ($ 90 per hour) — this service was ok.
The second time, he came to «fix» our sink by replacing a pipe underneath. It started leaking immediately after he left. He did come back a day or two later to fix this problem, so we had to brush our teeth in the kitchen in the meantime.
Ugh. He also kicked his tennis shoes all over our brand new white baseboards, which we now have to re-​paint. Thanks Rick.
Our bill for this was $ 522.
This last time he came is what made me finally give up on Rick and Gorsuch. He started to re-​do some of the pipes in our shower we were about to tile. He turns the water on. I hear a bunch of swearing from the bathroom and run over… the pipe is spraying water everywhere. He says that he can fix it… by welding it, or something like that. Okay Rick, you are the professional. I trust you. Right.
So, unfortunately we believe Rick that it works and we proceed to tile our shower. A few days before my mom is coming to visit, we try out the shower. No leaking from the front side– awesome. We go around to the access panel through the closet in back… and yup, you guessed it… water all over! What the heck Rick?!?
So, now we have to arrange for them to come out, yet again. This time Chris comes. Chris was WAY nicer than Rick. Chris didn’t make a mess anywhere. Chris fixed Rick’s mistakes. Yay, Chris.
But, bottom line… no more hiring Gorsuch. 5 trips and almost $ 800 later, ugh. Don’t put yourself through it.