Brussell Exterminating Service

No stars if you will. I had my property treated. Relying on the technician to advise what was needed– he stated a spot treatment. I didn’t feel confident but he was the expert right…
All of this had taken place in Oct. lets just say I had to shed out additional money because the «tech» didn’t cure the problem. I was then told by the service manager that I rejected to have full service– I opted not to discuss by phone. Upon arriving the story was a bit different. Over the phone she also quoted a price of$ 1300. After seeing the work that needed to be done she said that the price would be reduced since I already paid $ 475 in Oct. she walked my property and and calculated a fee of $ 25 times my linear feet and my price ended up at $ 1300 with a warranty for 5 years (at first charging me a fee, but later waived the fee for the warranty)
My thoughts are if your technician did not handle the job properly and I still have an issue then charging me what you said I was to pay initially for full service still didn’t make sense to me. I called to later discuss so I could feel confident and did not receive a call back.
I never negotiate prices because I expect great service.
Having to fill my walls with foam creating multiple holes cost me. It cost me even more having to revisit a problem that was to be resolved by the technician. Grant it all will tell you there are no guarantees but I would seriously suggest doing research on companies before paying for service.
Termites are serious.
I suggest look around before committing

Absolutely ridiculous. I don’t know if this is just some dude trying to pass himself off as a legit company. But I’ve been having a rodent problem that orkin couldn’t fix and spoke with James from Brussels. He said he does so much more than orkin does and that he is better for us because he specializes in rodents. He was first supposed to come out on wed between 1 and 3. He did call at 1130 and said he could come an hour early or it would have to be Thursday. I couldn’t do 12 that day so we rescheduled for 2 – 4 on thurs. He called a little after 3 and said he was on his way from Virginia (about 25 min) and not yet rush hour. By 4 he hadn’t arrived (shocking). So again I CALLED HIM and asked where he was. He said it’s rush hour and there is a lot of traffic. I told him that yes this is the dc area and it is 4, maybe you should have considered that. He had made it about half the way and said prolly another hour. I had to go and I wasn’t sure he’d actually show anyway. I gave it one more try and he told me he’d be here between 12 and 1 on fri. Surprise surprise I AGAIN CALL HIM at 1. He says he’s running late, «you don’t have any plans for the next hour do you?».
Are you kidding me? I said don’t bother. Not only did you waste my time three days in a row, but I had to call you each time you failed to arrive. You couldn’t even be bothered to call me and tell me you were late, or most likely not gonna show up at all. Then he said, you’d probably be better to go with a company in germantown? Again are you joking? This place is located 20 min from my house, and every time he was late, he claimed he was in Virginia which is the same distance, or longer, from his «business» than I am. What a joke. Don’t even bother with this ghetto operation.

Spoke to the woman on the phone for 30 minutes… I asked for a price quote and range she refused to give me one for the first 5 minutes and then finally stated between $ 100−500-this was not the issue. The issue is when we agreed on having an exterminator come out the same day and she stated that somebody will come out from 2−6pm and how I blocked off my schedule for the day and nobody came. Actually after I stated that 2−6pm today was fine she said «aight» and gave me the dial tone. Very rude and unprofessional customer service which should not be the introduction of your company.

They are not a good company!
I had an exterminator come out because I saw a mouse in my house. Before the exterminator from Brussels came, my neighbor set an old fashioned trap and caught the mouse. The evening Brussels showed up the man told me I had a mouse infestation and I freaked out. He said their package deal was $ 418 for a mouse clean out, and he would come back three consecutive times to continue the extermination. He laid down some inexpensive sticky traps, I paid my money and never saw him again.
I’ve made three additional calls to the office asking for 1) a document explaining the services I paid for, 2) when someone would be back. The customer service people are very friendly, but do not know how to answer your questions. I will be reporting them to the BBB, not a good way to do business or retain customers.
By the way, my mouse infestation was NOT TRUE. No mice were caught in those traps! I’m so upset, I feel taken advantage of and ripped off.
Very disappointing.

We have been using Brussells Exterminating Service since the 1970’s and have never even thought of using another service. Always on time, always professional, and always reasonable and I highly recommend them for any and all exterminating needs!
Jacqueline Samuel

Not a reliable company and despite them guaranteeing solving the problem, when they can’t fix it they just advise to seek the advise of another company. Seriously? The manager James is avoiding coming back to my house now that I started seeing flies again inside my house. The first time I called them was bc of a fly issue in the house that was developed from a dead rat in the crawl space and It took them 4 – 5 visits to fix the problem. They sent a junior guy who wasn’t experienced enough to spot the issue. They ended up bombing the crawl space and sealing some cracks that weren’t fully covered in the kitchen area where we think is where the flies were sneaking into the house. Patching and bombing seemed to have fixed the problem for a few weeks. I spent over $ 1,000 with this company and i think is extremely unprofessional to tell me as the client, «find someone else». What is the point of investing in them if they now refuse to come back for fly control. In my opinion, they are just not efficient nor effective in pest control. Do not waste your time using this company.

We had a really good experience with Brussell Exterminating. They were able to come out right away, identify our problem (loads of termites), and do a comprehensive treatment in a day. They ended up digging into our foundation (our landlord had never had a termite treatment) because the termites were all over the basement, and because the treatment was injected into the foundation we didn’t have any harsh chemicals in our house, which was important to me since we have a toddler. I had lots of follow up questions and they were always very responsive, and accommodated my schedule when setting up the visits. Prices felt like they were reasonable when compared to other companies.

Always show up on time and they have great prices. They consolidates a couple properties I have so scheduling and billing is easy.

Extremely thorough and fair with costs. My 14 unit building used them to treat a termite issue, as well as quarterly preventative extermination for mice and roaches. Some technicians are better and more thorough then others, but they keep appointments, and the administrative office is organized and communicates well to confirm appointments and for billing.
I only gave 4 stars because one tech arrived 30 minutes outside of the appointment window (miscommunication). Otherwise we have not had any issues with pests since working with Brussells.

The service was able to come the same day I called. However, the exterminator asked our childcare provider, who is allergic to bees, to help him get rid of the pests. When I later told him I thought that was out of line, he argued with me.
He also kept tracking bees into the house (which was what we were trying to avoid, obviously) without closing doors or taking other precautions. I later found dead bees on our kitchen floor.
Days later the bees were finally gone, but best to find real professionals who can do the job themselves, and know how to respect your home.