Curves

I began a one year membership with this Curves franchise on 1÷20÷10. After working out there regularly for eleven months, I decided to cancel my membership with the 30-​day notice. I delivered a document to this Curves location on 12÷13÷10 and was told that my membership would be cancelled as of 1÷19÷11 and I would no longer be able to utilize their location/​equipment for working out. The franchise owner then debited my bank account on 1÷20÷11 for the 13^th month at $ 49, although she had over a month to cancel this automatic transation. After numerous telephone messages and an email, none of which she responded to, I was told by her employees that my $ 49 January charge would be credited to my bank account. I was told this every time I called and they checked with her. THEN, lo and behold, another $ 49 CHARGE (not credit) came through on my bank account on 2÷22÷11. Needless to say, I was livid!!! Her intermediaries have again tried to reach her, I’ve left messages on her voicemail, her home phone (I looked it up) has been disconnected, and I still haven’t heard from her.
I have initiated a fraud investigation at my bank. If you go to the Washington Metro BBB you’ll see she has an «F» rating — YIKES! Wish I had checked that out before I ever signed up!
I have to say, I was not surprised by this turn of events as I had witnessed, while working out there, several women come in to complain about unauthorized debits from their bank accounts, so when this happened to me, I pretty much expected it. That’s why I was very intentional about getting someone to sign that they had received my letter of cancellation on 12÷13÷10 so there would be no question later.
There is no doubt in my mind that the woman who owns this location and the White Oak franchise is unethical and is using mine (and other customers’) bank accounts as her personal ATM machine.
BUYER BEWARE!!!