Custom Tailors

Located inside Wheaton mall, next to the Salon area place. Owned by a friendly asian couple.
My husband came here to get his slacks hemmed and a vest altered. No problem, received the items at the time he said he’s going to have it ready.
I had to get 5 work pants hemmed which was $ 10 each. He asked me when I need to pick it up and I told him whenever is the earliest (I was in no rush since I was busy preparing for my wedding day) so he said one week from now. That was a saturday. A week and couple days later, I went inside to find out it was not even touched! I understand they were busy but an apology could’ve been nice.
They do a great job however, be specific on your time-​frame.

**CUSTOMERS BEWARE***
Unfortunately, I am giving Custom Tailors a dismal 1 star (because of a recent incident. I’ve taken several suits and suit dresses here over the past year and a half. Two weeks ago I dropped off a $ 179 suit dress (okay, full disclosure, I got it on sale for $ 120) so the hem could be taken up and the sides let out a bit. It was a brand new dress, never worn– I put the dress on in the shop so they could mark where the new hemline should be. The dress was spotless. When I came back to pick up the dress a week later, I was informed that they hadn’t done any work on the dress because «a few spots» had mysteriously appeared right on the front of the dress, about 4 inches above the existing hem.
This is where the terrible rating comes in. Accidents happen, and I’m okay with that. It’s what happens next that matters to me.
Jung was rude and dismissive to me in the store and said that clearly I’d brought in a dress that had a stain on it. I told him that neither he nor I saw the stain when we were marking the dress up (despite is being very dark on a light gray dress and very noticeable, specially in front of all those mirrors), that this was not a mystery, and that the stain had appeared while under their care. He just ignored me and kept looking at the stain and feeling it, saying, «But I think it will come out.» I told him that no tailor would ever have accepted a stained garment without a customer’s acknowledgment of it. I asked him if that was true, or if he thought he could have missed that stain while marking the new hem line and pinning the dress. He refused to answer, and instead repeated his line about the stain probably coming out with dry cleaning. So I asked him what his solution was. He said I needed to take it to the cleaners. When I said that I shouldn’t have to pay the cleaning charge, he said, «I’m not a dry cleaner.» Amazing. I pressed him for a solution– after all, I’m a pretty frequent customer– and he finally said, «I guess I’ll refund you, but I think it will come out.» I’m sorry, stain or no stain, was there ever a question as to whether he’d refund me for work he didn’t do?
I left the store and immediately took the dress to Alex’s dry cleaning and alterations just around the corner (they also do great work, but they’re more expensive). She felt the stain and told me it was super glue. SUPER GLUE. So no chance of it coming out, but they’d try. Then she looked at the dress and the chalk markings for the would-​be new hemline and said that, even if the stain didn’t come out, the dress was salvageable. What?! Apparently there would be enough fabric to double hem the dress, so long as I didn’t mind there being a band all around the bottom of the dress (i.e., a seam about 5 in above the bottom of the dress all the way around). There was already a similar band at the bust line, so I actually thought it was a genius and aesthetically pleasing idea.
I picked up my dress yesterday, and it fit great and the new banded hemline looks good. It’s not the dress I bought and she had to take the hem up a bit higher than I wanted to make it work, but it’s better than me being out $ 120. She said they’d tried spot cleaning the stain before tackling the hem, but it didn’t come out.
So all in all, Custom Tailors gets 1 star not for an unfortunate accident, but (1) for terrible customer service and complete refusal to take responsibility for their mistake, and (2) for a lack of expertise to be able to present a longstanding customer with a suboptimal but better-​than-​nothing solution to a problem they’d caused.
Needless to say, I won’t be returning. If you’re going to go to this place, take pictures of your clothing when you drop it off, as they can’t be trusted.

Custom Tailors is open until 9:30 PM! Jung Lim, from Custom Tailors, is one of the best tailors that I have ever worked with. My new suit underwent significant alterations and was ready within 24 hours. I will continue to make the trip from DC and work with Jung for all of my future alteration needs.

Cheap and fast tailor. I just moved from DC to Silver Spring. I had previously used a tailor in DC (VIP Tailor near metro center) who was very good, but really expensive and it took at minimum a week to get your tailored items back. The first job I dropped off at custom tailor came in about 35% cheaper than my previous tailor and was ready in 4 days (and I expressly stated that I was in no rush). I just had basic tailoring done so I can’t speak too much to level of quality, but everything worked out great. Would be 5 stars except for the complete lack of thought that has been placed into what items they display in the windows (the bright yellow shirt with an oversized black collar doesn’t exactly inspire confidence).

Found this shop on Unilocal (holler!) while lookin for a place to get my bridesmaid dress altered in a hurry at a reasonable price.
They’re located in Wheaton Mall; follow the signs for «restaurant row» — it’s a tiny little shop next to East Hollywood Café.
They definitely got it done in a hurry! The first time I went in, the owner guy (it’s a small operation; he’s the only person I ever saw in there) had me put on the dress in their little changing room, then he pinned it to fit, I paid $ 65 (you must pay upfront) — which I thought was a bit high but the wedding’s days away so I didn’t argue — and I was out in 5 minutes.
Came back for it a few days later (though I could’ve requested sooner), and it was ready to go and fit like a glove. Huge relief! The dress had been way too big and had multiple layers of fabric, but came out looking perfect. Would totally use this place again. Would’ve been 5 stars if the price was a little lower.

I use these tailors all the time. They are excellent, reasonable and fast. They are my go-​to guys for tailoring. I am 5’2″ so I have to get pants hemmed and halter tops shortened. Their prices are less than many other places whose work is not as good. I almost hate to tell anyone else but everyone deserves to know and this business deserves to be supported. Big Thumbs Up!

Custom Tailors is conveniently located in the Wheaton Mall. I’ve had a suit altered and several pairs of pants hemmed and was very satisfied with the quality of the results. They are very professional and take their time measuring and pinning clothes. They also insist you try on the finished product before leaving to make sure the work was done correctly. They take pride in their work and are still reasonably priced.

«My boyfriend bought a suit at store in the mall that was having a sale and they said that we should take it to this tailor because they were better than the in house tailor they use. He needed the pants to be hemmed up, taken in a little at the waist and the jacket had to be made slimmer which included moving pockets (basically the only thing that fit originally was the shoulders since he is an odd size). We were skeptical about having the jacket altered because of the location of the pockets, but these folks did an amazing job! You can not tell that it was altered and it fits like a custom suit now. It only cost us $ 70, and we did get a discount because we were referred by the store (but I think it was only 15 to 20%), but I think that with the amount of altering that was done and the quality of the work I was expecting it to be well over $ 100 even with the discount. Highly recommended. I am even thinking of taking them my wedding dress to be altered.»

My boyfriend and I recently took his dress shirt to be altered for a smaller fit at Great Custom Tailor.
(We couldn’t return the shirt since it was pre-​packaged.)
The tailor quickly took his measurements and took us to return in four days. We could’ve asked for the shirt earlier, but we weren’t in a rush.
So, we returned four days later and the shirt fits and looks SO much better. I inspected the new seams and they were very well sewed. The tailor did a great job.
Tip 1: Don’t worry about the expired 10% off alterations on his website. He will take 10% off anyway.
Tip 2: The shop is next to Jukebox Diner. (It was extremely tough to find it initially.)