DARCARS Chrysler Jeep Dodge Ram Silver Spring

The worst customer service I have ever had at a dealership. $ 150 «diagnostic fee» to look into a warranty repair. Customer service out of 1983.

Darcars’ staff is outstanding! Had a problem with a car and they stepped up and replaced the car. I would recommend them to anyone who wants to be treated with respect. Darcars and the Jeep brand are awesome!

another review:
made an appoint for the recall service 2 weeks in advance. They didn’t call me about parts not received yet. I brought it in. Day 2 of recall service, they said they still haven’t received the parts and don’t know when it will be done.
at least they can provide a free shuttle.
I also asked if they can check to see water pump will need to be replaced. with the 120,000 mileage oil change ($ 79) they can check it for FREE but without the oil change, they will charge $ 150.
Also they will charge $ 150 to check an error code where most other shops will check it for free.

As a customer who originally went to another DARCARS branch in New Carrollton, the Silver Spring location was a completely DIFFERENT experience. Everyone was courteous, friendly, and very communicative. I was offered beverages, and I was checked on and they immediately made sure I had ALL the information on the jeep tow capability (my number one priority in looking to buy). Mark the salesman was very knowledgeable and very detailed– I learned so much about the jeep and different features it came with. He made SURE i felt comfortable with the car, made sure I had everything I needed, took time to answer each of my questions. I felt very confident with car buying decisions and the experience was definitely excellent. Mark also emphasized that if I ever had any future questions (or problems, even, with the car) I should not ever hesitate to come back — they want to make sure I am satisfied, and that the car will meet my needs. I definitely recommend this DARCARS location and the customer service manager also responded to my concerns about the previous location, and made sure everything worked out. It made a huge difference.

From start to finish, excellent service. Mark the salesman was very knowledgable about the cars, he explained features clearly and in a way that was easy to understand. He emphasized features that would fit our specific needs (towing capabilities) and definitely is an expert at his job. The General sales manager, younger and friendly, genuinely gave off the vibe he was happy to be working there. We were offered beverages several times as the car buying process went on. We left feeling part of the Jeep family and happy to have given our business to DARCARS of SS. In addition, it’s a REALLY nice touch when EVERYONE from finance to sales to management to the receptionist congratulates you on your purchase. We would definitely return… But hopefully not for awhile!

Our car consultant Naurice, was the best! He was very friendly, honest, and I can always call him if we need anything (HE GETS 5 STARS!). As far as the rest of the staff, very unprofessional! I came from NYC and purchased a 2014 Honda Accord on August 31, 2015 and have YET to receive my registration from the NYDMV. Upon calling the DMV they stated that they have no history of my registration being processed. The temporary registration I received from the dealership has expired twice, so as of December 30, 2015 I have been driving with an expired registration. I have been calling the dealership since December 27 trying to get them to send me another registration overnight and they have not responded. I have called and sent emails daily, and the staff promises to resolve the issue and give me a call back and never does. I could have done the registration process myself but the financial manager insisted that I let him do it. DARCARS customer service is horrible and they are very unprofessional. Hoping to get this issue resolved.

Where to begin. I bought a used Audi S4 from DarCars Silver Spring in October. The only portion that of the process that was easy and straightforward was setting up the test drive. I test drove the car on Wednesday, told the salesman that I wanted to put a deposit on the car and finish purchasing the next day. I was told that DarCars was unable to do that. When I came in to buy the car they were in the process of trying to sell the car to another person. Luckily the person decided they need to think about it and I was able to purchase the car. I then asked the salesman (who was different than the first person I spoke to) why they were about to sell a car that I indicated that I was going to purchase. I was told that I didn’t put a deposit on it and essentially they would sell it on a first come first serve basis. I understand if that is a policy but I was clearly told that deposits and holds could not be placed on cars then I get told that I was able to do so. After that we ran through the normal process of negotiating and this and that. Then spent almost 4 hours doing the financing, even though I wasn’t using DarCars for any financing. Drove the car away and all seemed fine. A couple weeks in I notice the car is running roughly, misfiring and I am hearing noises when the car is started. I took the car to an AUDI dealership to diagnose the issue before I drove 2 hours out of my way to DarCars in case it was nothing. The Audi dealership diagnosed the car as misfiring on the left bank of the engine. They stated that the timing chains needed to be replaced. Knowing there was indeed an issue I took the car to DarCars and provided them the diagnosis. I was then told I was going to be given a rental car (which was a joke because I ended up getting charged for a complimentary rental car, funny how that happens). It took close to two weeks for your «master» tech to diagnose the car even though the diagnosis was done by certified Audi technicians, of which I was told your service center does not have as you are not an Audi dealer. I was called and told that it was the coil packs. I was also told that the Audi tech was incorrect and that it was «hear say». The car ran a little bit better but still wasn’t right. Then as comical as it sounds, as soon as I go over my 1k mile warranty the minimum oil light came on. I emailed and called my salesperson and of course communication stopped after the warranty. I have now put a total of 3k miles on the car and had the minimum oil light come on 4 times (just came on again today). The car I was sold has now burned over 10qts of oil in 3k miles. This is not normal in any way shape or form. As of now I have a car that is going to need extensive repairs and it honestly feels like this car was sold with the knowledge that there were issues with it. I am extremely disappointed with my experiences with DarCars and can not in good nature refer any further business to this operation.

DONT GO HERE. This place should get negative stars. My jeep stalled in the middle of the street and they couldn’t see me in 2.5 weeks. SEE my post on the Darcars in Rockville as well. They would not give me a loaner or rental. Anthony, the service manager, was not helpful at all. He made excuses that he was backed up. Why don’t they hire more technicians or make more reliable cars.

As my first new car buying experience, this was pretty disheartening.
I bought a 2014 Charger SXT last year that ended up being the demo model. I went in, wasn’t acknowledged for about five minutes as I stood awkwardly by the reception desk. Finally I was helped, was taken out to the car I found online and was given some information. The sales guy was pretty friendly if not a little aloof. The men’s US World Cup game was on and on multiple occasions when he’d walk into the back to get papers or keys or what have you, he’d stop for a few minutes and watch the game with the rest of the men in the office while I was sitting at his desk waiting. He was so concerned with the game that he gave me the keys to take a test drive on my own.
I brought the car back and was handed off to a different sales person who was, again, friendly enough, but I was later informed I was his first sale ever and his inexperience was obvious. After about an hour of him speaking with his manager about my confusion as to why anyone had to be convinced to take any money off of the full listed price since though the car already had 7k miles on it (SEVEN THOUSAND MILES for a DEMO CAR. I realize now that that’s about six months worth of daily driving, I wouldn’t doubt that this was much more than a lot demo car.) I purchased the car the same night and took it home and was told I could inspect the car in the daylight and bring it give a list of problems since it was a demo model and that they’d be taken care of without charge. It didn’t come with an owner’s manual and when we drove to the gas station to fill up the tank, I guess the sales guy’s voucher didn’t work and I was asked to come back the next day to fill up my gas tank.
I understood and accepted the fact that there were some miles on the car and that there might be a couple blemishes here and there, and was totally okay with that. I fell in love with the car right away. The finance guy was, yet again, very friendly and gave me all of his direct contact information. However, the next day when I inspected the car and found a few issues, I wrote up the list and provided it to him via email as he had instructed and I was never acknowledged by him again. There was dried up gum on the front passenger floor mat, the rubber that sealed the sunroof had come loose and was hanging and there was some curb rash on the incredibly expensive premium chrome wheels as well as on the also very expensive tires.
After a couple unacknowledged emails, I took the car back up to the dealer again on July 2^nd to at least have the floor mat replaced, the sunroof repaired and pick up an owner’s manual. The wheel guy bent down and looked at my wheels and said they have one person specifically who comes in once a week for chrome and that he didn’t think they could do anything about the curb rash on my wheels. As for the other very small repairs I noted, I was asked to leave my car there for the 4^th of July weekend because they would be very busy and that I could pick it up the following Tuesday. I was actually asked to leave my brand new car at the dealer for six days for tiny little repairs that probably could have been done in about 20 minutes because they were too concerned with how busy they’d be over the 4^th of July weekend, even though I had just given them a $ 10,000 check a few days prior. A few service guys and a manager argued about whether or not I could be given a loaner car and was asked to leave the car now and come back in the morning for a loaner. As I am a normal functioning adult, I do have a job and couldn’t be picked up from the dealer on a Wednesday night, brought back to the dealer on Thursday morning before work to wait for the loaner to be prepared and then drive to work. The hoops they wanted me to jump through just to have the small things fixed that should have been fixed before I was even given the car were absurd to the point where I haven’t stepped foot back on the lot since. Even though I know I’d get discounts on service and oil changes, I take my car elsewhere because I have been given every reason not to trust the people at this dealership. As time passed and my mistreatment continued, I realized that the friendly faces were to close the deal and as soon as they got their down payment from me, I was old news and tossed out.
I would not, under any circumstances, recommend this dealership to anyone for any reason.

Worse service ever. Several trips to the shop several years and they still can’t fix the problem. I get charged more on each visit. Taking money from the poor fellow. Sad

I went to this dealer and got an exceptional customer service from Willie… he came under the rain to ask me if i needed help and was able to help me narrow down the best car for me in no time… i was able to drive out of there with the best car and payment for me and felt very satisfied about the whole experience. Thank you again Willie… i would recommend this man to give the best service everytime.

If you do not want to get robbed blind folded stay away from this place. I should have taken a law suit against this company long ago. After purchasing my 4^th car from the. All longer then usual process I was sold an Audi A4. Looked great and all. The car was consuming oil 15 days after purchase I contacted dealer to tell them. I was out off time and time again till after the 30 days stud up my the GM at the Time James garner who set an appointment with me stood me up. After I travel from Philadelphia
This dealer ship was in breach of contract and I should have sued for that as well as punitive damages. For an American dealership to do this to a solder or anybody is horrible. Be extremely carful. I know even the employees under his management took no liking to this.

I visited Darcars dodge service today to change the oil on my 2014 viper with 3,000 miles. I was nervous to leave my baby there to get the service done. But after I met Brian in service he made me feel comfortable and assure me that everything will go well. They keep me informed of the every step of the way. This was an unusual oil change for them so they had to get oil filter from another store. They came right out to let me know that and they offered to take me back home and pick me up once the car was ready. I didn’t mind waiting and 30 minutes later (30 minutes earlier than promised) my viper was ready. Unluckily a bird popped on it while was parked and Brian immediately offered to take care of it and sent it to get clean. They went over and above to make me a satisfied customer. I recommend that if someone is looking for a good service place to visit Darcars dodge of silver spring. Now to enjoy my hot ride.

STAY AWAY FROM THIS INCOMPETENT SERVICE DEPARTMENT! I have had my vehicle here 3 times for the same issue and I am now waiting at enterprise to get my rental because after 3 hours of waiting (1−1-5hr appointment promise) I am told that I can’t drive my vehicle and they need to order another part because they made a mistake!
Lack of concern for people’s time and the inability to provide a simple explanation is yet another reason to stay away from this dealership.
I have yet to be here for less than 1.5 hours for even an oil change! This place is in need of some serious leadership and training. I will be finding another dealership to start having the maintenance and recalls done because this is the last time I trust this dealership to do ANYTHING correctly.

Horrible customer experience. I came in a couple of weeks ago because they sent me a coupon for an oil change. I needed one so I went in. I also needed my mirror replaced. They gave me an estimate and told me to call them when I was ready. I made an appointment. When I got there they told me the part wasnt in stock. I asked shouldnt have someone told me that when I made the appointment. I was told well the manager is right there if you want to talk to him. The manager, Anthony, basically blamed me for not asking the service department to order the mirror I needed. Why would a customer do that? He was extremely condescending. No apology was ever offered for the mix up. When he let me explain what happened he admitted there was a mistake made on their part. I asked for his boss’s info. He refused to give it to me. He said he didnt have a number. I asked him for an email address. He only gave that to me when I refused to leave. He then threatened to have me removed. A customer who just wanted an apology. What a crappy experience. Still waiting on his boss Gary Brock to call back.

This is for there service department.
Pros…Bought a new 2014 chysler 300… Now has 15k mikes. Had to place my steering strut– all cover under warranty. Service manager brain is awesome. Very professional with constant update on progress/​status. Also there have a special on oil change. Pay 60 dollars for 4 oil change.
Cons… Need to fix the heat and add some water dispensers.

flash forward a few years from my original ‘1-​star’ review and I should have learned never go bo back … between the New Carrollton and Silver Spring locations I would NEVER suggest any Darcar locations (see my Unilocal review of New Carrollton)
30 days after paying $ 220 and the complete a/​c system failed. I took the vehicle to another Darcars location (Silver Spring) and was informed Darcars of New Carrollton during the original repair charged the unit with 3 lbs of coolant when the unit is only designed to hold 1 lb of coolant, the overcharge caused damage which they are trying to deny and not fix.
I now have an $ 800 repair bill to replace a valve and system line, plus recharge the unit.
I have attempted to discuss this with Darcars corporate customer service and after I stated «I have ZERO confidence in your repair capabilities» they offered a disrespectful $ 40 refund.
I am pushing forward with a formal BBB complaint and a complaint with Chrysler Group LLC.

I swore to myself I would not deal with this location again. However, my dying Jeep had other plans.
Purchased a 2014 Jeep Grand Cherokee here from Mark Russell. He was all fine and helpful until the papers were signed, now when I need help, he pushes me off onto some other department.
I purchased the extended warranty which says I should have a rental car when bringing my car in. However each time I’ve called, they have no record of it and when I call my salesman Mark, he pushes me to call whoever did my papers in finance.
I love the Jeep brand, just not this dealership!

DO NOT GO HERE!!!
As Aep A. stated, Liars in the whole lot.
The popped the pinion seal and said it was like that when they looked over it.
It was not.
The Grand Cherokee was a craigslist purchase, but I had two people take a look over the engine and bottom, they saw no issues with either differential, nothing serious about the transmission, only issue was the brakes and low motor oil.
I go in because the on board warning signal would go off every so often when I would run over a speed bump or pot hole.
They have no clue what is wrong with it.
I go in also asking them to double check the transmission and suspension.
I get told $ 800 job to swap out a transmission cable.
I ask to speak to the mechanic about how badly the cables looked and if I should worry about a two weeks duration of driving resulting in worsening the condition, he says he can’t say. Sure you can, lil boy, you fukin looked at them, Right?
I spent a grand total of 2 hours waiting through all of this.
I pay $ 130 sum’n for the look over,
Put in $ 250 extra for ordering the transmission cable. I am returned to my car that was already parked out front & waiting for me. Pretty nice of them.
I get in, drive off, hear squeaking/​rubbing in the back axel over the two block exit, drive back, and I get an, «Oh, Mechanic forgot to say that the pinion seal needs to be replaced, let me get your edited estimate list» It takes 25−30m to pop off & drain & replace that sucker. I’d pay them $ 950 to replace it.
smh, Called David at montrose towing to take it back to my house to limit damage.
Planning on
White Oak Auto Service
or
Beahm’s Auto Service

It get 1 star only because I am forced to select at least one to be able to post…
A whole bunch of liars at the parts/​service dept.
This is the place you don’t want to go.
Go somewhere else to get your car fixed or buy your parts online and do it yourself if you can.