John Greenan & Sons, Inc.

I can’t say enough about this business. Professional, responsible and trustworthy. I wouldn’t shop anywhere else. They always try to find just what you are looking and treat you fairly. That’s why they have been in business so long.

Beware!!! Bait & Switch Type Tactics!
I would give negative 5 stars if that were an option. I was offended by the treatment I received from this establishment and they totally tried to scam me into paying more than I was quoted.
I recently came here on 4÷11÷16 to replace batteries in my Movado watches and have some links removed from a brand new Michele watch (if they were able to remove the links). I had the batteries changed with no trouble, and I asked Juliette how much it would be to remove links from my Michele watch, and she quoted me $ 1 per link (I needed to remove 4 links). Then I told her that one of my Movado watches was very scratched because I wore it everyday, and she offered to have it buffed, I asked her how much that would be and she told me it was FREE. Cindy told me she didn’t know how to remove the links from my Michele watch and Juliette stated that Damon can remove the links and buff the other watch. I felt that it seemed pretty seamless and I was confident that I’d have a good experience at this place because of the other Unilocal reviews. WRONG!
I was told my watches would be ready that Wednesday, so I called on Wednesday to find out if my watches were ready and I was told by Cindy that the Michele watch had been sent to the Watch Pocket because Damon was unable to remove the links himself. I asked when it’d be ready and she told me Ed would call me and let me know. I asked about the Watch Pocket because I didn’t know who they were and I would have preferred that I make the decision as to who else touches my brand new watch if these guys weren’t even able to remove the links, but Cindy was very dismissive and told me that I should have gone to Nordstrom where I bought the watch to have the links removed and that it was sent out to a contractor that they trust to do the work and that they will call me when my watch is ready. (They took these liberties with my watches and did not even tell me that there was a cost associated with them CHOOSING to send my watches out for service.) I felt that both Ed and Cindy were very condescending to me as a customer and really didn’t care about what I wanted or needed, they were just doing whatever they wanted to do. Ed called me the following day to tell me that my watches were available for pick up, and I asked him what the total cost would be and he told me $ 40. BAIT & SWITCH! I told him that Juliette quoted me $ 4, and he admitted that she should not have said that and that it was more because they had to send out the watches. I told him that before they sent out the watches they should have told me about the additional costs and allowed me to decide whether or not I wanted to authorize that service. He disagreed and rushed me off of the phone because it was a lunch hour rush and he had to open the doors for customers that were waiting outside, but before I was done speaking he hung up the phone on me. He did call me back after a few minutes to apologize for hanging up the phone on me, but I was just in awe and really began questioning who I was doing business with and why other reviewers trust this company.
Fast forward to today 4÷18÷16: I go to pick up my watches and Cindy tells me that I owe $ 40. I told her again that I was quoted only $ 4, and that she can’t charge me a price different from what I was quoted. She began to deny hearing Juliette quote me $ 4 (when she was standing right beside her) and also claimed that she told me there was going to be a charge because the watches needed to be sent out. I told her that that was untrue and she then shoved my watches across the glass to me and told me to take them and leave. How rude! These people are the worst! Then Ed chimed in and told me that Damon said that they should not charge me but should tell me that I should take my business elsewhere! Even more rude! They are telling me not to come back to their establishment because of their own incompetence and lack of decorum. They never acknowledged the mistake that they made or even felt that they did anything wrong. If I was not an educated consumer they would have baited and switched me successfully. DO NOT WASTE YOUR MONEY HERE. THESE PEOPLE ARE SO NASTY AND DISHONEST! THEY COMPLETELY LACK RESPECT AND THE GENERAL CONCEPT OF CUSTOMER SERVICE! I don’t even know why they have a holier than thou attitude because this jewelry store has security gates all over their windows and are off of a sketchy side street in downtown Silver Spring.
I would recommend you go to the Watch Pocket with your watch needs instead because they send your watches there anyway and charge you a fee or taking it to them. My Michele links were removed by the Watch Pocket with no scratches and although the buffing on the Movado watch wasn’t that great, it wasn’t terrible, and my watch was VERY scratched when I brought it in in the first place. I would never come to this establishment again and I will be going directly to the Watch Pocket instead!

Excellent service! I recently visited for a simple watch adjustment and my watch was adjusted very fast. Everyone was so sweet and greeted me with smiles.

This is like my first adult jeweler experience (you know not stopping at some place in the mall kinda of a deal) and I am so glad I came here. I found Damon (owner) and his shop through Unilocal.In February, I took a trip to Tanzania I had to get some tanzanite while I was there. Although the guide refused to take me to the mines where the gemstones come from, thankfulky I was with a friend she and brought me to the town at the base of the mine for shopping. I was told to buy stones and set them when I got home. This was a first for me but I did as instructed and came home looking for someone to the stones into earrings.
Ok so I walk into the John Greenan & Sons and start the convo with, «Hi. Do you set jewelry?» When Damon responded «Yes we do.» I told him, «Okay this is my first time doing this. I have no idea what to ask next. I have some gemstones that I would like to set into earrings.» From that point on he was a gem. He inspected my stones and confirmed I made a very good selection due to the color and clarity of the stone. He walked me through my setting options, process, time frame and pricing.
Somewhere in there I dropped a hint that I was about to do a small surgery to repair my torn ear lobe. He counselled me that I should wait to set the stones until after the surgery. He said, «Honestly you are going to want to wear these as soon as they are set. Do the surgery, come back when it’s done and we will take care of you. Heck the price of gold is going down and may save you some money too.» If that’s not caring and commitment to the customer, I don’t know what is.
I returned 3 months later, ear repaired and ready to set. Surprisingly he remembered me and my stones as soon as I walked in the door. After two days, I picked up my earrings. For the first time since February when I purchased the stones, I was actually able to wear them and they are indeed stunning.
My experience here was great. I had no clue what I was doing but Damon walked me through every step of the process. Each time we spoke he was friendly and informative, so much so that I never called around to any other jeweler to check prices or process. He instantly inspired confidence in me and I know he would take good care of my precious stones.

My wife took her Citizen watch to Greenan’s twice to get the bracelet repaired.
To Greenan’s credit, when the problem with the bracelet recurred, they provided – free of charge – another part in place of the replacement part which had failed to fix the problem initially.

Amazing family jewelry business that has been open for a very, long time. A tremendous best kept secret for high end jewelry at a cost normal people can afford. Damon and the rest of the staff treats everyone who comes into the store with the type of service and honesty you would expect from a family friend. My wife loves her engagement ring and many other items I have purchased through the years. They have also serviced estate jewelry I have purchased elsewhere. Their diamonds are very competitively priced and they work with number of designers — both well known and boutique.

John Greenan & Sons made the process of buying my engagement ring a wonderful experience. My boyfriend and I were out just browsing rings at a few places, trying to determine what I would want (and what we could afford), and every other jeweler we went to put so much pressure on us to buy from them. The experience at John Greenan was the complete opposite. Mr. Greenan explained so much more to us than we ever knew before about engagement rings and the buying process. He made it so easy, and we never felt pressure to buy. We even went back a few more times after the initial visit, and we still felt like he wasn’t just «trying to sell us any old ring.» This jeweler made the experience very personal and exciting for us; we felt like family after leaving the store. The knowledge of Mr. Greenan was very impressive as was the selection of rings they have at the store. We will definitely be going back for our actual wedding rings!

I went here to get my class ring re-​sized and am so happy with how it turned out. I was helped by Damon, who had great advice on what size I should choose, taking into account how my fingers react based on the temperature and seasons. It’s just the right size now and I am excited to be wearing it again!
I would definitely recommend Greenan’s– their customer service and knowledge made my experience comfortable and made me confident that the ring would turn out exactly how I wanted. Plus they shined it up and it looks brand new again! I’m thrilled with the result.

Great family run business. Damon is super knowledgeable and will guide you in the process of purchasing some bling. These are the types of establishments people should be supporting.

We heard about John Greenan & Sons through our neighborhood server as we are new in Silver Spring. This store came highly recommended.
My boyfriend purchased an antique ring in Germany and we went Eddy (the owner) to get it re-​sized as it was way to big for me. Everyone was helpful and friendly but Eddy told me that he is not sure that the ring could be re-​sized as it has diamonds etc on the side of the ring. He wanted to check with the person in his store who does the actual work.
They where able to re-​size the ring without damage to the stones and it looks just as old (1910) as before and one barely notices the slightly lighter silver on the underside of the ring. We where charged a very fair price for this work and I am very happy.
We will recommend Greenan & Sons anytime. Thanks Eddy.

Love, love, love this hidden gem! Greenan’ sis a family owned business with a likewise atmosphere. The service is always professional, personal, and any concern you may have is handled with the upmost care. I absolutely love this jeweler and refuse to go anywhere else!

Update! for our troubles we recieved $ 200 dollars off. It is now the day after my wedding. My wife has been wearing her ring for less than a day and a diamond is already missing.

Staff is always really friendly. They engraved my wedding ring for $ 10.
Nice selection of men’s rings — a lot of other stores in the area only had the same few designs.

We’ve mostly come here for repairs to watches and rings and such, rather than for large purchases. But we’ve always been happy with the results. The people are nice and professional. The job they do is always good. Sometimes when they do something small they don’t even charge. Once they tried several times to fix a Movado watch for me, but it refused to be fixed, and they returned my money. Very honest, decent people — I would recommend this store to anyone.
Note: The Burtonsville store is completely different and much inferior. They charge high prices and don’t do a good job — see my review of that store for details.

A really nice family business. My boyfriend bought my engagement ring there and it’s gorgeous, plus they were incredibly nice to me when I needed the ring resized. I got a complimentary cleaning solution with the ring as well. They are also very quick — it only took a day to make the ring (during the busy Christmas season!) and only a day to resize the ring. I am definitely going back to buy my wedding band.