Metropolitan Shuttle

My company, including myself and approx 20 others, used this shuttle service in Los Angeles while hosting international coworkers and the driver was very clearly untrained and unfamiliar with the city.
A ride that was very clearly going to be 60 – 75 minutes took us more than 100 minutes because of the drivers inability to use navigation tools. In a city like Los Angeles where traffic is a constant, drivers need to either be familiar with the city or trained to use the tools at every drivers disposal. This was significantly worse than that though. This driver took a route that a taxi driver might opt for if he really wanted to screw a passenger over for a higher fare. I would definitely recommend going elsewhere for your chartering needs.
2 stars for prompt arrival and friendly service, but if you ever need to book a travel service I highly recommend that you look elsewhere.

So my daughter’s school group was to take a bus scheduled by Metropolitan Shuttle this morning. Unfortunately after the teacher schedule the bus yesterday and CONFIRMED that the bus would be there.
This morning a representative called to say that a bus WAS NOT coming. NOT GOOD! So 40 5^th and 6^th graders were not able to learn about business and the business process. Kind of ironic when this shuttle service is BAD BUSINESS.
Well congratulations Metropolitan. You’ve made yourself an example.

The customer service has been 5 star to date. I got a quick response to my quote request and the prices are reasonable. I’ve changed the details of my event multiple times and the service rep has been incredibly helpful! I’ve been lucky enough to work with the same person (Asa) throughout the whole experience. He even gave me his personal cell phone number to ensure he can do his best to accommodate additional changes. I highly recommend this company.

The representative that took care of me was responsive and very organized. I was impressed with their quick turn around on quotes and how they were able to help me organize a large group 3 day event.
I get the impression that they are more like brokers. While they are from MD, I used them for Michigan events.
One slight snag, one of my passengers never got his ride. He called the dispatch number and no one ever picked up. The company Metropolitan hired in Michigan never contacted me when the passenger went missing because they were not given my number as an emergency contact. They also had the wrong number for the passenger. They did not acknowledge the mistake and partly blamed me because the passenger should have contacted all the numbers provided. Very poor excuse.
Regardless…this was a learning experience and you can’t entirely rely for things to run perfectly unless you double check everything yourself.
I would still use this company because they were quick and responsive and affordable.

ZERO Stars — If I could rate negative stars you bet that is where it would be. We booked with the company a month in advance to take a large group of people to passport weekend only to have the company call at 7:00 am the morning of our trip to inform us the shuttle had been in an accident the evening before and they did not have a shuttle available.
Left to find transportation at the last minute at a substantially higher rate it took the company more than a week to finally reverse the charges after 3 phone calls and an email. Would not even discuss the reimbursement of a portion of the additional funds that were realized by having to find transportation at the last minute.
I will NEVER again look to utilize this company for anything PERIOD!