Custom Air Systems

Called the night before and they were out the next morning. Fixed the problem fast and correctly!

After having some issues with the exhaust fan in my restaurant I decided to give Custom Air Systems a call and see if they could help me out. Not only were they extremely pleasant on the phone and easy to work with to find a suitable time for our repairs, more importantly they came out on time and briskly got to the issue at hand. Cant give these guys enough praise. Highly recommended.

Just want to say that I have nothing but good things to say about the folks at Custom Air. Martin and his crew installed a brand new central AC/​Heating system in June 2012 and yesterday it wouldn’t turn on. I called and they scheduled service for today. Alex was the tech who came by to service the motor/​compressor in the attic. He was friendly, knowledgable and efficient. He made an adjustment to the blower in the attic and the unit powered up. I was afraid it would run about $ 1000 just from the worst case scenarios I spoke to people about, but when he told me the cost, my wallet was happy as was I! It was only the minimum $ 110 service call rate.
I have referred Martin and Custom Air to many folks over the last three years and will continue to do so in the future. Don’t hesitate to call on them when your AC calls it quits. They will definitely take care of you with great service at a very fair price. Also, Matt in the service department, was very patient with all of my questions and «what ifs» with regard to cost and service. I’m happy he sent Alex my way and will call on them if I ever need them again. Hopefully it won’t be for a long time! ;)

Best A/​C & Heating company in Simi Valley. Custom Air came out when they said would and fixed our system completely. The office staff, the technicians and the owner are all extremely helpful. As long as they’re around, they have a customer for life. I have referred many people and will continue to.

What was asked for ?
During a remodel this company was suggested by my General Contractor. We asked them to find a way to quiet down our roof-​mounted air-​co unit since it was a tad too boomy and produced a low loud hum in the room. Martin, the owner said –verbally– they would be able to do this for $ 5000 and get it «really quiet». Seemed pretty pricey for this, but I agreed to the amount since we were in a bit of a rush, and I didn’t want to have to worry further. The work would include moving the unit to a different portion of the roof, adding sound traps and new insulated pipes. This conversation happened before June 2014. He was going to get hired through my General Contractor. He promised they’d get on it within a week.
What happened?
After some calls they finally started the project 2+ weeks after initial verbal bid. Never was their a formal bid send out. By this time our General Contractor was pretty much done already on the interior of the remodel, so a next wave of dust and noise would start.
The initial part of work was completed within 2 weeks, but the results were far from «pretty quiet». In fact, it was almost identical to before. We let Custom Air know their solution had little impact. I have to say that Martin was responsive to this and said he was going to find a way. At this point I suggested several methods to fix it (since my background is audio engineering) and he let me to believe he explored those options.
On August 15 they send me a bill for $ 6,800 dollars. With the work not completed I wasn’t going pay them. This was also $ 1800 above the verbally quoted amount.
They came back repeated times to try to «Fix» the problem. Note that they never did the «proper» fix, only mainly quick hacks. None of their solutions had much impact, except for the last one which lowered the noise-​floor in the room by 4db (the verbal request had been 10−20db of reduction). I let them know this was still far from what we had talked about, and I suggested that we look at a new AC/​Heater unit, for which I’d pay for. No response to this. The current noise-​floor in the room is 39−40dB. It started at 44db.
On Feb2, he came in un-​announced, threatened to sue us, even questioned why I wanted to have it quiet including verbal insults etc.
I gave him the $ 5000 of the original quote and asked him to leave. I’ll bring in a new company to properly fix it.
By all means stay away from this company. It’s a «hack job» company at best with an owner who’s unprofessional. Maybe that’s why there’s no reviews on Angie’s list. I’d have never hired this company had it not been for our G. C recommending them. Please note that our G. C also no longer uses them.