Technology and Operational Solutions, Inc.

I have been a client of TOPS for ten years. They are wonderful and I have nothing but good things to say. They’re responsive, fast, honest, helpful, show initiative and always are thinking what they can do to help their clients succeed. You will not find a better call center and fulfillment company than TOPS!

I made the move to TOpS over 1 ½ years ago and it was the best move I ever made. They are professional and handle orders just like I would. I have even given them total approval to adjust orders as they deem fit. If a credit or discount should be applied, I totally trust their judgement and they handle 100% of my customer service calls now. Now I can focus on the marketing and know they can take care of the rest.

I had to post this review perhaps somewhat in defense of TOPS reading one of the reviews below. I’m not buying this negative review — especially when it comes to using things like «meth lab… filthy…disgusting» — it loses all credibility. What I’ve learned in business is there are always two stories and the truth. You can decide where I come in on this.
So let me share my personal experience. I worked with TOPS/​Sandy for 2+ years. In that time they fulfilled literally thousands of orders for me. In that time I trusted them with inventory worth a significant sum. In that time they always went above and beyond for us and our «daily deal» e-​commerce firm. Obviously in fulfillment things can and do go wrong at times but they were always on top of it and had our best interests at heart. In addition, we had the best overall fulfillment rate from them and we used more than one fulfillment company — they were our «go to» as long as the inventory was close to their warehouse.
I found the smaller operation provided far more customized and personal service than other experiences. I honestly can say I would trust them completely and the very next business I have (my daily deal biz was sold) that would call for fulfillment they would be my FIRST CALL.

If your business is growing, you have a product to store and ship, orders to process, phones to answer and not enough time to do it all? Call Sandy Allan, CEO of TOpS Inc.
This is a call center and product fulfillment warehouse located in Simi Valley, California. Sandy’s working to keep jobs in the US. Her people can provide a myriad of call center services, and a lot of things most call centers don’t or can’t do. And NOW, she’s adding virtual assistant services. The advantage of using her VA service is that more than one person will be trained on how to take care of your business, so if one person is sick or on vacation, you’re not left in the lurch.
They can not only take your calls, but do mass mailings, out bound calls to whomever you need called, spread sheets, web work, you name it.