Performance Volvo

The Performance Volvo team was super helpful and understanding regarding my budget. Jack was very friendly and helpful as was Amanda from (Performance Toyota!) In the future, I will definitely head to one of the Performance locations to purchase another vehicle. Thank you all for going through the motions so fast, insuring I was able to leave the lot with my car asap!

Hands down worst experience at a dealership!
I bought a 2010 used BMW from Performance Volvo in October of 2012. By February 2013, my brakes were grinding. I took it in to Performance for service and I was informed that the calipert pins were not properly lubricated which had worn through the brakes and rotors. This happened on a Monday. I was assured I would have my car by Tuesday with changed brakes and rotors. After many excuses and $ 450, I got my car back on Thursday, but I was instructed to take my car to BMW to have the service light reset.
I made an appointment and took it in on Friday to BMW. They told me they could not reset the service light because the car was overdue for an oil change and needed a new air filter. I called Performance and they said they did not perform those services because they were not due, yet. I told BMW to do what they needed to do in order to be able to reset the light. While changing the oil, they discovered SLUDGE, which is most commonly caused by someone not changing the oil, and can lead to ENGINE FAILURE. BMW said the last record they had for an oil change was 41,000 miles ago and the car indicated that the oil was 17,000 miles OVERDUE for a change. They also informed me that there was no way that if Performance had checked the car they would have missed this. Their advice? GET RID OF THE CAR!
I took the car to a third party mechanic for a second opinion. He put a probe in the car and gave me the exact same diagnosis: sludge leading to engine failure because the oil hadn’t been changed regularly. AND that Performance should have caught it before they sold it.
I had bought the car 4 months and 6000 miles prior to this from Performance and was being told repeatedly that engine failure was impending. Essentially Performance sold me a ticking time bomb. It was not a question of if, but when.
So after all this, what was Performance’s proposed solution? Take the time bomb back and return my money? NO. They cleaned the engine and wanted to sell me a new RAV4 and leave me almost $ 6,000 worse for the wear because they sold me a car with sludge in it. No thanks, Performance. I will NEVER buy a car from you again. Who knows what else they don’t check.
The only part of my experience was Ryan at Performance Toyota. I’m not really sure how he got involved, but he was great. He was responsive, helpful and understanding. If I ever was in the market for a brand new Toyota, I would definitely contact him.

This is a BUYER BEWARE dealership and here is why. We came to an agreement on a 2008 Ford Taurus Limited with 47K miles on Saturday July 7, 2012. ($ 12,500 and two new tires for the rear.) This was not a great deal but it was not a bad deal either. It was a fair deal. The car passed Pennsylvania inspection. By Wednesday, financing was complete and we went to pick up the car. They had not put on the new tires on the rear when we picked it up and offered me $ 200. I had not done homework to see what two tires would cost and because we did not have time to wait around for them to put on the tires (they knew I was coming on that day at that time), I accepted the offer. They had gave me no reason at that time to think they would take advantage of me. I found out later that night the cheapest tires I could find were $ 165+tax. OK I learned my lesson on this part of the deal. Because we live in Maryland it must pass the Maryland safety inspection before we can get the license plates. The very next day we took the car to my mechanic that I use for all my vehicles (very trustworthy) and this PA inspected vehicle’s rack (of the rack and pinion steering) had too much play plus the left rear hazard, turn signal, and stop light were burned out. Thus it failed inspection. Total cost to repair minus the inspection cost was about $ 800. (I had expected there to be about $ 200 but not this much.) These safety items had to be repaired in order to get the license and title in Maryland. When confronted the salesman who I worked with Greg Deland would not return any calls or emails on this topic. The sales manager, Dennis McNamera, basically delayed me for a week or so and finally pulled their PA inspection record. Since that report that their mechanics (I assume) performed had none of the problems indicated, he basically told me they would do nothing and I was on my own. They do not back the used cars that they sell. I would not recommend this dealership to anyone. BUYER BEWARE.