Barnes & Noble Booksellers

Wow! This place is soo cool.
So you walk in and the first thing you realize is that it is 2 stories and spacious! It feels like they have every book in this store and I could be in here for hours! When I walked in, someone was standing at the door and they greeted me as I walked in, which was nice.
I ate at the diner and it was good. The service was friendly and quick but the tables weren’t as clean as I would like, but I still enjoyed my cupcake.
The children’s section is definitely huge so I am sure your little one will get lost in their happy place. :)
Overall, I will be coming back and I suggest you come and see the place for yourself too.
Update: 3 stars instead of 4 because the Barnes and Noble café doesn’t have plugs… its really inconvenient.

I really like bookstores. I’m Belle in disguise :). When I had a chance to stop by here, I went and scoped out the books but also the other trinkets they have. We bought a card for my mom and then relaxed at the indoor Starbucks. I wasn’t too impressed with the Starbucks and I wish they accepted my gift card. Other than that, everything was fine.

I continue to frequent Barnes & Noble and love this location. My favorite aspects are that the book sections are neatly labeled for easy finding, they have a great kids/​youth section which my daughter loves, they have very comfortable seating downstairs, and they have very nice and unique gifts in their gift section.
The aspects I don’t like so much is the $ 25 fee for their membership; (I have to make sure I’m making enough purchases each year to make it worth it) and their café, while they serve Starbucks products, doesn’t accept the Starbucks card. I have a gold card which I keep loaded and it would be nice to be able to use it instead of paying out of pocket. Yet the café itself is nice and has seating if you want to hang out.
It’s a very large space and overall, a great bookstore.

Another formulaic mega-​bookstore. These Barnes & Nobles are all the same, but for some reason, I really like this location. The two-​floor layout is kind of interesting, and the employees have been helpful the few times I’ve needed to find something.

This place is really impressive. I love visiting B&Ns and this was one of the best ones. Came here to get a cup of coffee after eating at Porto’s and got caught up in the size of this place.
I didn’t really like the seating area of the coffee shop and it could have been cleaned up a bit but it’s okay. The rest of the bookstore over-​compensated for that shortfall.

The store is always clean and well staffed. I also like you can get specialty desserts in the café (Cheesecake factory).
My sole complaint is need more sale books and better selection in metaphysical.

Went for a Jim Butcher book signing, and it was wonderful! They had a good amount of seating set up, and the audio system was loud enough so everyone could hear the author. This B&N is huge! It was also very clean, and had a lot of stuff I’ve not seen at other B&N’s.

Great bookstore. Staff. Very accommodating. Also like the coffee shop attached. Not many bookstores are still in business. Near my workplace and I frequent it.

Wanted to actually buy a book. They were having a book signing and said that section was closed. Had security run me off. So much for customer service. Instead of trying to support a brick and mortar bookstore, Amazon here I come. I’ll never darken the door of this place again. As a customer who regularly buys books instead of only on the rare occasion when an author is in tow, you think they would care.

This Barnes & Noble’s is great. I don’t usually buy books here but I will read or do schoolwork in the Starbucks section. On that note, i’ve always found the service here great. The last time I was here there was a woman named Marnie working the café. The customers in front to me were very indecisive with what they wanted and whether or not they wanted to go or to eat in. Marnie did not let that phase her. I was expecting at least an eye roll or a sigh but no such reaction occurred. She took all of their request switches in stride. Then I came up to the counter to give my order and she greeted me with the nicest smile ever. What an attractive woman with great patience! We talked about her new years eve plans and what she did outside the Starbucks as she made my drink. I enjoyed the conversation and my drink when it was finished being made. I could not have asked for a better experience.

I was there the Sunday before Christmas. That was just so crazy on my part. I was ready to lose my mind. Then out of the corner was this fantastic salesman. ANTHONY!!! So helpful and wonderful when customers are ready to tear their hair out to find a book. He was amazing. Just hoping his boss know this!!!
Thank you again Anthony –Hope you had a great holiday!

I come here quite a bit. I always ride the escalators a few times just for the ride. I don’t spend a whole lot of time in the coffee shop either. I come here to read and maybe sneak a peak at an adult magazine. They have literally thousands of books here. The are always trying to get me to buy an iPad when I come into the store only it is called something different. If Steve Jobs knew about this, he would be rolling over in his grave. Apple has really been going down since he died. Anyway, if you should need a book, get it here or your library whichever is cheaper.

I had gone to this Barnes and Noble for many years.
Lets see what famous celebrity I had the opportunity to see in this delightful location.
Pete Townsend lead guitarist of the band called «The Who», Mayor Giuliani of New York, Michael Crichton who wrote Jurrasic Park and other movie novels.
Yes this book store had its fair share of notorieties visiting the Chicagoland area.
It has a nice café with drinks, sandwiches, and dessert. You can also browse the various magazine titles.
Opposite of the café, a gift shop area displays cards, journals, and art material.
Downstairs you will find books ranging from the humanities, sciences, business, philosophy and a music store in the back.
In the back room, you will find a table area and a lounge with chairs and sofa.
I feel they have removed a very large sofa because people were sleeping on it.
Anyways, the place can make you feel like home.

I wanted to purchase a book that the stores closest to me did not have in stock. A quick search online told me that this B&N may have it. I checked their hold policy, which is 3 business days. I called on a Thursday, and I wasn’t sure if Thursday counted as one day and it’d only be on hold until Saturday or if Friday was the first day and it would be on hold until Sunday. This question prompted me to call the store to see if they could put the book on hold until Sunday.
My first impression of the woman who answered my call was that she sounded rushed. It was like she had better things to do than to help me. That, or perhaps she was out of breath from walking around the store? Who knows. Anyway, my call did not start off on the right foot.
We went through the transaction — she checked her system to verify if they had the book. It showed that they did. She went to the section to find it. She found it. She took my information down and told me that my book would be on hold until Sunday, she let me know their hours and told me that my book would be waiting for me on the second level.
Now, this is where it turned. She thought we were done, but I proceeded to ask her three questions.
First, I asked if I could use a 20% off coupon I got in my e-​mail toward the book. Her response was less than adequate. She basically told me to read my coupon, and that if the book wasn’t on the list of excluded items that I could use it. Um… it’s part of your job to help me discern whether I can or cannot use the coupon. And, I wanted to tell her that I did read it, but I wanted to do my due diligence and double check.
Second, I asked her if I would save money on the book using my membership. Again, I wanted to double check. She was exasperated and confirmed that I could. Third and final, I asked if I could use a giftcard toward the purchase. Again, I wanted to double check.
This was the straw that broke the camel’s back.
She responds with, «So, are we going to have to pay you?!» The tone didn’t sound like she was joking either. Nope. Not good. Not good at all.
Excuse me. What does that even mean?! Do you think I’m going to rob you by saving a little bit of money on my book? Um, I just dropped over $ 100 on books at the Vernon Hills store last week instead of saving money by buying them online. That should count for something, right?
I could simply just take my business elsewhere — a secondhand book shop, another book seller, Amazon, etc. Instead, here I am trying to spend some freakin’ money at your store! So, please, help a girl out and answer a few questions! How hard is it?! I’m on the phone! You don’t even need to look at me! It should be easy! Instead, I get that little comment.
Thankfully, my desire for said book did not wane despite that less than stellar transaction.
I stopped by the store today to purchase my book, which was conveniently held behind their checkout registers located on the upper level of the store. The upper level is also the one you enter from the street. The man who rung me up was lovely. He even entered the coupon code off my phone since I forgot to bring in the coupon I had printed. He didn’t make any comments about how I saved money by being a member, having a coupon and using a gift card.
The book originally cost $ 20.66 (tax included). I ended up paying a mere $ 7.80. Great deal, indeed.
I’d definitely come back to pick up a book, but only if the location at home didn’t have it in stock, and if I was super desperate to get my hands on it instead of ordering it online or finding it elsewhere.

I only go here now bc Borders is gone but it’s an alright place overall. Good selection of travel books which is mainly why I come here however their music and movies are wayyyy overpriced.

This has always been my favorite area B&N location (with Webster Place, Evanston, and Oak Brook taking honorable mentions), and it’s still a very enjoyable one to go to. I prefer how less cramped this location feels, vs. the one at Village Crossing. And it seems the more certain stores I liked that once were at Old Orchard but are now gone (RIP Record Town (aka FYE), Spencer’s, and one of the best ran EB Games stores, till around the time of the GameStop merger when it suddenly closed), the irony that they’ve somehow survived all these years. The only things that make me deduct a star is that selection seems to be a little less vs. how it used to be (guess that’s the effect of competing w/​online retailers?), and that the bigger annoyance is that I noticed they finally did away with the listening stations in the music section. :(I would think they’d want to keep those, knowing (as far as I know) that surviving FYEs still have their listening stations. Then again, knowing that Borders quietly did away with listening stations a few years before they all went out of business, maybe I shouldn’t be that surprised.
Even despite those downgrades, this is still a great store. It still is one of their flagship area stores, and I’ll always recall seeing various people doing signings here. IIRC, Ron Santo (or it was some other Cubs player, I’m forgetting who it was. and never mind I’m more a White Sox fan…) signed books, and though I didn’t speak to him or get a book signed, it was neat to spot him in person. Hopefully this one lasts on for years to come, though you never know. I’ll definitely be very sad, if this B&N ever closes.
I actually remember the old software section (Software Etc., btw) that used to be on the upper floor of this store that’s now where Johnny Rockets is, as well myself from when this location first opened! So the person who mentioned it earlier isn’t alone.

They have a good selection of stuff here, but the staff were totally and inexplicably rude to me when I tried to exchange a nook HD purchased at the BN college division store downtown at the DePaul loop campus, which the person who purchased this for me had reasonably assumed was a Barnes and Noble.
The first clerk I talked to just said he couldn’t do it after looking at the receipt, and said, like I should have assumed this, that it was because it was a college bookstore Barnes and Noble. He then got a manager (maybe a supervisor, I don’t know) to see if he could make the exchange. This guy was even more of an ass, and tried to force me recognize how this asinine situation made sense, like there’s some sort of obvious clue that I missed that the DePaul BN is not a BN. Except that IT IS!!! It’s a freaking BN college bookstore, a subsidiary wholly owned by BN but apparently subjected to the most ridiculous firewall when it comes to exchanges, refunds, and gift cards.
FYI, the receipt I have just says Barnes and Noble — DePaul Center on the front. Nothing in the refund policy on the back says returns are only accepted at other college division stores. And people wonder why Amazon is killing the big bookstores?

I met Khaled Hosseini — author of «The Kite Runner,» «A Thousand Splendid Suns,» and his new book that just came out last week, «And the Mountains Echoed» — here just yesterday. With events featuring such prominent authors, things get tricky but the B&N staff here excelled at executing the Hosseini Q&A and book signing. Efficient staff remained positive and energetic.
The bookstore itself is big, beautiful, and spacious. The café has cheesecake from the Cheesecake Factory and if you go at 9am, they are so fresh and delicious! It’s also quiet when they first open so no one will bother you when you stuff your face with such a fatty heavenly delight while reading a book or magazine. $ 25 a year to be a B&N member and it’s worth it! 10% off in stores every time including café, and 40% off most new hardcovers. You can share the membership with your family and friends.

I’m a big fan of Barnes & Noble (honestly, who isn’t?) It’s great to know that in all likelihood they have whatever you are looking for. I came to this store to take advantage of my educator’s discount during teacher appreciation week. Here’s how I’d say this store stacks up against other BN locations:
It’s big, even when compared to other BNs. They have two floors, big open space for browsing, and very large selections. I found the few staff members I interacted with to be helpful, and the overall shopping experience to be good.
What was less than ideal was parking. I get it, Old Orchard is a popular shopping center (and rightfully so). If you’re making a day of it, that’s fine. Yet if you just want to go to Barnes & Noble, you might spend more time looking for a parking space than in the store.

I love bookstores and spend most of my bookstore time at Barnes and Noble in Old Orchard and in Deerfield. To get an idea for how these stores compare, feel free to take a look at my other review for Deerfield. By the way, they are very different from one another. In consideration of my bookstore crawl, here’s how Barnes and Noble at Old Orchard fares:
Temperature: Always cold upstairs, but comfortable and cozy in the kids section. Bring a sweater or wrap.
The Café: Always someone new behind the counter and the wait can be long at times, but my vanilla latte has been consistent and my Reese’s peanut butter cookie is always fresh. However, my cookie is sometimes a little overheated and gooey, which makes for messy fingers.
The Noise: This is one of the largest and busiest bookstores in the area, so come here for browsing and clever conversation. It definitely has the mall vibe compared with the more neighborly feeling of the Deerfield location, but it also has the latest hours — open until 10PM Monday through Saturday and 9PM on Sundays… yes!!!
Book Selection: The best selection of interior design and craft books anywhere — especially new releases. The graphic design category is also fairly large, and that makes me happy. Magazines are plenty, though I couldn’t find the recent edition of Elle Décor the last time I went and they had it at Deerfield. Children’s section is large with a great collection of puzzles and toys separate from the books — thank you.
Cleanliness: For such a busy bookstore it’s pretty clean — even in the bathrooms.