Bloomingdale’s

I’m never particularly surprised by snotty sales associates at high end retail stores, but what’s always puzzled me about their behavior is WHY? Are these designers inviting you into their homes for dinners, are you sleeping with them? You are nothing more than a SALES ASSOCIATE working for these high end brands. A «commoner» when you get off the clock Please humble your d**n selves. I came in contact with one of these «commoners at this Bloomingdales when I was on the hunt for a dress for my wedding rehearsal and dinner just two weeks away. My then finance accompanied me. Once I found the perfect dress, I went to check out. I approached an older lady who was standing behind a counter and laid my dress down. She was standing with a male colleague having a conversation. Can you believe she continued to have her conversation, never once looking up at me to address me? I then said «excuse me». She replied «What do you want?» I was appalled. I then told her that is NO WAY for an employee to address a customer. She said her register isn’t open and I asked her why couldn’t she simply say that rather than have me stand there and ignore me while carrying on a seemingly mudane conversation? We went back and forth for a few minutes until my fiancé pulled me away. This woman was a snotty, racist PRICK! Simple as that. ATTENTION Bloomingdales, you need to do a better job of hiring employees who embrace ALL customers no matter what they look like. Judging someone on their race and looks translates as a missed opportunity for a sale.

While waiting for my Genius appointment, I walked over to Bloomingdale’s to kill some time. How exciting for me — they were having a sale on handbags. And I really haven’t bought a designer bag in a long time. Actually, I haven’t done much of anything since I moved to Illinois. Sigh.
I lucked out and found this awesome gray Marc Jacobs cross body bag that was on sale for 30% off. I was tempted to buy the black bag instead because well, I am from NYC area and black is best. The sales associate basically said gray is all the rage now and it will get you through winter and early spring. So she reassured me with my purchase — and I saved about 100 $.
I am mad about the Cook County tax — ugh. Yucky. We were chatting about how Cook County’s tax is ridiculous.
Store is clean and has the trademark bloomingdale’s smell. Did you know they pump fragrance through the store to make you want to shop more?
Had a great experience despite rolling out of bed and into gym clothes. Usually get snubbed at Nordstrom’s for things like that even if I am buying a high ticket item. Guess I will shop here now since they have the same brands.

This particular Bloomingdale’s may not have a great selection of clothing, purses, and perfume, but they did have the cologne gift that I was looking for. Ms. Jeva, one of the SAs, was extremely nice and super sweet! She made sure that we found exactly what we were looking for, and the check-​out was a breeze. She even included some samples that she thought I’d like: D Some SAs here can be a bit too pushy, but just make sure you request Ms. Jeva — she’ll take good care of you! :D
+limited selection in perfumes
+ask for Ms. Jeva! :D

I have shopped at Bloomingdales for years, but after today, I can honestly say that I will never step foot in there again. I bought a black Marc Jacobs purse here 2.5 years ago that I use in the winter months. Recently, the shoulder strap popped out of its metal closure while I was carrying it. The purse had normal wear and tear due to having it for 2.5 years, but I take VERY good care of my things. I thought Bloomingdales’ policy was similar to Nordstrom in that they will fix or replace any issues that prematurely happen to their products (at no fault of user obviously), but I was sorely mistaken. The woman in the Marc Jacobs area talked to me like I was crazy to even ask to have Bloomingdales fix my purse. She was very rude informing me that neither Bloomingdales or Marc Jacobs will fix hardware after a year. That said, I informed her that I will be making all future purchases at Nordstrom where they fix/​replace with no problem, are always helpful, and even hem jeans for free! I was actually planning on registering at Bloomingdales, but now I certainly will not be! When spending money on nice things, and department stores are all priced the same/​offer the same variety, the customer service is what sets them apart. Bloomingdales definitely should get on board, or they will continue to lose customers!

Bloomingdale’s Lancome gave me the wrong gift set. When I went back to exchange for the right one, they kindly told me to go ahead and keep the other set as their apology. Well, who can possible say not to that. This is why I only get my cosmetic stuff from Bloomingdale’s even though there is no Bloomingdale’s by my house (2 mins from Woodfield Mall). Great customer service goes a long way.

Do not buy j brand jeans here. Wore them once and there was 3 holes in the butt pockets. If you shop here you better only use a credit card and have a receipt and tags, because the less than satisfactory customer service will do nothing for you. $ 180 in the garbage

Customer service over at the Kiehl’s section was truly top notch. I called in to get some questions answered about some new products I wanted to try out. Sumer was excellent and skillfully overcame any objections I had in both a logical and conversational fashion. When I showed up at the store she was the person to help guide me through my purchasing decisions. From our phone conversation to in person I felt she had a very warm rapport and enjoys the people aspect with being a business manager. She tested my skin to see how oily I was and I remember distinctly how comfortable I was while she was applying the pads on my face. I never felt like she tried to oversell me and she gave me exactly what I needed, she also provided me with some samples of some products I asked about so I can test them out. All in all I had a great experience at Kiehl’s and it’s gets better because Sumer helped saved me money… take that Geico!

The customer service here was severely lacking. I never appreciate having to track down a sales associate and breaking up their group chat fest. The associate went through the motions made very little conversation… since I was doing a return from an online purchase, I expected her to attempt to turn that return into a sale… (umm…what she was probably trained to do…) and inform me of any sales or new arrivals. None of which happened.
I shop at stores like Bloomingdales because I appreciate the expectation of superior customer service and more unique shopping choices. This particular Bloomingdale’s sucks. Unfortunately the level of customer service I received was pretty much the same in the other departments I found myself browsing.

On top of their customer service! Rita was very accommodating when I found a bit of a snag on the dress I wanted to buy. She went to the seamstress to get it fixed. I then found makeup on the dress & she was do nice & went back to get it removed. It doesn’t sound like a big deal, but in this day & age when customer service has declined, it felt good spending money with such good service. Bloomingdales has excellent merchandise no doubt, but coupled with their great customer service it remains an outstanding store!

The reps help me put outfits together for events. The only downside is to monitor your bills. They have made mistakes. Their return policy is fair and everyone’s always nice and willing to help

Clean and well organized store. Was very put off by the Ted Baker women’s department. I was put in a dressing room and the associate never came back to see if I needed more sizes. I was there on a weekday so I was one of only a few customers in the whole store. I wanted in store alterations done on the dress I picked out. I told the associate ringing me up how much I was quoted and asked if I should pay at checkout and she actually ignored me. Later that night I got an email from the manager saying they could not start alterations until I pay for them which was the cherry on top. Everyone else in the store was very pleasant and helpful but I’ll steer clear of the Ted Baker dept in the future.

It was my first time to come in here as I always go into Nordstrom. After this first visit, things will be a-​changin’. Whereas Nordstrom shops (both Skokie and Woodfield mall branches) have recently gone downhill in their customer service (in person), I was so pleasantly surprised this was not the case with Bloomingdales. Special shout out to Jennifer with Kiehl’s who was so committed to helping me find the right elixir to remedy an ailing skin. She was extremely helpful, knowledgeable with their products, friendly, and not pushy at all. I walked away happy and confident with the purchase + samples that will cure my skin. Why, it’s already cured my Nordstrom inflicted broken heart! Thank you, Jennifer and Kiehl’s, and thank you Bloomingdales for having awesome associates!
P. S. having had the chance to try on the Kiehl’s products, they are indeed quite the magic potion. Jennifer is my skin’s fairy godmother!

True most of the things here are overpriced but they do have sales frequently and if you come at the right times you can find a gem for a small price. While I wish there were more staff, most are friendly and willing to help. It’s always nice and quiet in this Bloomingdales and not overly crowded.

Excellent customer service and inventory in the dress department. All around beautiful, well maintained store.

Recommend bloomies highly. They are outstanding when they hv a sale. They go out of their war to mk it right. Their rewards program is outstanding and the selection if clothes for everyone in the family has a lot of breadth… from moderate to designer.

Bloomies is never that busy, less riff raff!
Those in the possession of more sense than money would not shop here on a regular basis.
Having said that, I have found some good designer items on sale here and the service was impeccable. Very helpful staff, almost too helpful, gimme my space man! lol

This is the first time I’ve ever walked into a Bloomingdale’s. I just walked around a bit and wanted to try on a few shoes. This place was swamped. I couldn’t find someone to help either so I gave up and went into a different department.
I’m not sure if it’s just me but I couldn’t find the junior’s section for boys or girls… I only found toddler’s, men’s, and women’s along with furniture and other kitchen items…
This place seems to target women due to their 1.5 to 2 floor dedication to them (lingerie, make up, jewelry, clothes…) Yet, I don’t feel the service fulfilled. Some women who shop solo will like an extra pair of eyes or advice to look for some items. This place just didn’t do it for me.

I came here recently to purchase a David Yurman ring.
I actually came straight from Neiman Marcus in Northbrook because when I was looking at DY’s jewelry, the sales women told me about the price inflation on everything! :’(
So on my way back home, I decided to buy a ring I’ve been eyeing and little did I know, Bloomies had already increased their DY jewelry (along with everything else in the store, I believe they do this every two years). Linda the sales women behind fine jewelry was so accommodating and saw how much I wanted this ring so she gave me the ring pre-​price increase. One of the best days of my life. If anyone is looking to buy fine jewelry, ask for Linda. She’s zee best! :)
And I FINALLY gave in to opening up a Bloomies card for the well worth 15% off on everything. in which I used to buy lots of make up for me and my momma. heehee.

Yes, I went shopping for my wedding dress a week before my wedding. I live close to the edge.
We found it in the dress department, $ 40, perfect! Sales lady wasn’t all THAT pleasant, but whatevs.
Then we sauntered over to underwear and by GOLLY was the sales associate super, super, super helpful in finding us undergarments that held us in in all the right places. She had me put the dress on with my normal underwear (what I was wearing), so she could see where I needed help, and then had me try various garments with my dress on to help me find the right bra. She also helped my wife-​to-​be find what she needed.
I’d been dreading the whole dress-​and-​underwear shopping trip. (Why do you think I put it off until the week before???) I never would have thought to go into Bloomingdales. I’m glad I did, though. It’s one classy joint.

Great experience with Oliver in the Theory department. Found on my trip they were doing an EXTRA 50% off the marked price on Clearance items. WA-​HOO!
There was a whole rack of DVF stuff marked like 70−80% off. There is NO WAY that would have been left at the Mag Mile location.
Spend a few extra minutes driving north to this store to really find the bargains!