Diana’s Bridal

I would give this bridal salon zero stars. I have made an appointment and came on time. After arriving I was told that the person will be with me shortly. However, after 30 minutes of waiting there was nobody around to explain when they would be ready for me. I have left the store as this was a huge waste of time if you schedule an appointment for dress shopping. Once I announced I was leaving the girl did not even try to apologize or try to take care of me, she just let me out of the store. I would recommend to anyone not to waste their money on salon that has absolutely no customer service.

What a wonderful day! Diana’s bridal was absolutely amazing. Rae and Diana both assisted me and were extremely helpful. The dress selection was so pretty and they went above and beyond to accommodate any requests I had. I would recommend this bridal shop to anymore. They give each bride their full attention and I never felt rushed or overwhelmed. Once again, they are amazing!

I’ve been meaning to write this review for a while. As a previous reviewer said, it’s great for buying but not so great for altering. I found this so true. The entire time through the alteration process I felt as though every question I asked was as if I was making things hard on the seamstress or employees. There are a series of up to 4 appointments. The first appointment went well. The second the seamstress didn’t pull the lining on the bottom of my dress out so I freaked out thinking she took all my dress out. I think they should present the dress to you each time as if it’s the last so you can get the full appeal of how it will look. After this appointment I called and said I would like to add a petticoat underneath bc it felt flat. They told me this isn’t possible and it’s too late in the process. This was so frustrating but I went ahead and kept with alterations. My third appointment the sleeves still weren’t completed, I really wasn’t sure what she had done since the second appointment bc it all looked the same. The length also felt short so I was worried but didn’t say anything because of how they made me feel when I asked about the petticoat. I also felt like the hips weren’t taken in enough. I asked about this several times and was just dismissed being told «you don’t want it too tight so you can’t sit». But it wasn’t too tight at all. The 4^th appointment I went and they were just going to hand me the dress and not even try it on. I had to ask to try my dress on because the dress wasn’t completed the previous fitting. What if it didn’t fit? They were going to send me away without me trying it on. I found this ridiculous and bad customer service.
As I left that day with my dress, I just didn’t feel right. I tried my dress on several more times and got upset because I knew the hips were too loose, making me look wider than I was and the bottom didn’t have a petticoat to give the fit to flare look I always pictured on my wedding day. I was getting married in two weeks at this point in Kansas City. I called my mom upset and she called The Gown Gallery in Kansas City explaining my concerns. The owner of the store had me come in the Monday before the wedding. Both her and the seamstress agreed my dress was and inch short and regardless the length needed to be taken down, so they also added the petticoat that I wanted 4 months before, but Diana’s bridal told me it was too late. Except this time it was 5 days before! They also agreed the hips were too loose, giving me a wider look. So in 5 days, they completed pulling the length of my dress down (something that should have been fixed 6 months prior), fixed the hips and added a petticoat. Not only did they do this, but when I came to pick my dress up that Thursday, they had me try my dress on to make sure it fit! They also had me put all my jewelry, veil, and shoes on to make me feel like an ultimate bride. I wanted to cry that day because of how thankful I was.
I’m so disappointed in the service I got at Diana’s bridal. They made me feel like I was out of line for wanting these fixes. I would recommend purchasing here but DON’T get alterations. You will end up out of $ 500 like I was. If wish I could invoice them for the alterations I got at Gown Gallery since they should have done them in the first place. But, I really didn’t want to deal with them anymore than I had.

My experience at Diana’s Bridal was wonderful.
I bought my Essence of Australia dress during a trunk show in early 2015 for my October 2015 wedding. It was a thoroughly enjoyable dress shopping experience, even with a somewhat large entourage of 6 people. I had a list of dresses I was interested in from their website and the consultant that helped me picked a few similar dresses as well. Of the six dresses I tried on, my dress was an easy pick.
The ordering process was smooth and the dress came in ahead of schedule. I also had my alterations done at Diana’s as well, just for convenience. If I had one compliant, it would be that scheduling the alterations was very challenging, especially because I was coming out to Skokie from the city and work a 9 – 5 work day. In the end though, we got it done and my dress looked absolutely beautiful on my wedding day.
I wouldn’t hesitate to recommend Diana’s to any of my local friends.

Diana Bridal carries the designers that I loved (Stella and Essence of Australia). I decided to purchase my wedding dress at Diana’s because I felt the most comfortable here and the girls were very friendly. I also decided to get the bridesmaids dresses here to keep everything together — huge mistake. The dresses were not the correct size, they ordered the wrong accessories, and they would disregard my bridesmaids concerns until I said something. They did sort everything out at the end and were apologetic which I appreciate. However, the experience just added unnecessary stress to an already stressful situation. Dress sizes and alterations shouldn’t be such an issue. Overall, they take care of the bride not so much the bridesmaids.

Went here for a bridal appointment and I could not have been happier. Paula, my consultant, was the sweetest and most helpful person. This was my second-​ever bridal appointment and she made it so enjoyable, even without my mom being there. There are many gowns to choose from and I felt like Paula truly took the time to help me find what I was looking for. She didn’t rush me, but rather guided me through the whole process. I didn’t walk out with a gown this Time, but I’ll be back! Thanks Diana’s!

Purchased my dress here last year and was extremely happy with their service. I especially like their selection of gowns here. They carry top designers like essence of Australia and Stella York. Their tailor Barbara was amazing and it was definitely worth springing extra for it because in the end my dress fit perfect to my figure. Just like a glove.

Horrible experience here. It started off on a good note when the bride ordered her dress but that stopped when it came to the bridesmaid dresses. First, when they took our measurements we were fitted over our clothing, some of the bridesmaids voiced concerns regarding the sizes that were going to be ordered, but Diana’s bridal reassured that they measured correctly. Once the dresses arrived, we made appointments through email and when we got there, they said they never confirmed, even though we had email communications confirming the time and date. We also ordered belts and what they brought out were not the same belts we ordered. When we pointed that out, the girl straight out lied and said she had talked to the bride and that the bride agreed to those belts. I knew that was a lie because the bride was my sister and I called her to confirm. We had to sit around and wait for the seamstress to have «free» time to look at how the dresses fit. Once the seamstress came, she rudely told us that she didn’t have time, that we needed to make an appointment and if we didn’t like the alteration prices, that we could take the dresses somewhere else.
We decided to still get alterations there and one bridesmaid (who had voiced concerns) had a dress that was too small but she was told that there was 4 inches in the dress to let out and told that there was enough fabric to make it fit. We had to pay in advance for the alterations and went back 2 weeks later for the next fitting. The bridesmaid was told that there wasn’t any fabric to let out of the dress, leaving her with a dress a whole size smaller than she needed. After some back and forth, Diana’s bridal admitted that they ordered the wrong size and had to order a new dress but they did not reimburse the money paid for letting the dress out. My alterations were not complete, so I had to schedule yet another appointment. I didn’t get my dress until the week before the wedding and the other bridesmaids’ dress finally arrived 3 days before the wedding. It still needed some alterations but at that point was too late.
Edit: In response to Diana. The consultant did lie when she said «I spoke to the bride, she agreed to this belt, and the belt to be sown on the dress». I don’t know where she would have gotten that from the bride if that was never discussed. Also, this same consultant said there was 4 inches to let out. The bridesmaid paid for these «4 inches to be let out». As for having everything in writing, this was suggested by the bride since at this point it was really hard to trust what we were being told.

Horrible experience. Countless measuring issues. Non stop back and forth. Bad alterations. The dress ended smelling very bad! Proceed with caution.

Great for buying, not so great at altering =/

I went as a bridesmaid and KNEW I’d be back when it was my turn to be the bride! It’s the perfect size store with lots of selection without being overwhelming. Diana was so helpful from the start through preservation of my dress. The dress itself is so classic with just enough of a twist to make it my own. Plenty of belts and bling if you are like me and want to sparkle!!! THANK YOU THANK YOU THANK to all the ladies at this beautiful store! :)

I had the best experience shopping for a bridal gown at Diana’s Bridal! After watching so many episodes of Say Yes to the Dress for the years leading up to my own shopping, I couldn’t help but expect a fun and exciting experience when shopping for bridal dresses. And I definitely got that with Diana! I loved that we were the only customers in the store for our appointment and had Diana’s full attention. Whereas at a shop I visited the previous day I felt like once my hour appointment was up the sales associates were finished with me, Diana worked with us for over an hour and a half and we never felt rushed. She was responsive to my initial inquiries and even borrowed a dress from another shop that I wanted to try on since she did not carry it in her store. I ended up loving so many of the gowns I tried on, even many that I did not think I would, but was encouraged to try on by Diana. In fact, I decided to purchase one that was nothing that I originally thought I would want, but it was absolutely perfect for me and Diana pulled it as something I should try. She encouraged me to try on a ballgown dress just so I could have the experience, even though we all knew I was not going to go for it. Overall, I had such a fun and positive experience and ended up buying the most gorgeous dress. Communication was great throughout and Diana was very responsive when I contacted her with questions about veils and headpieces. I would highly recommended working with this shop and Diana.

This place is like heaven on earth! The ladies that work there made me feel like a princess and super confident! This was probably the 6^th bridal store I had been to, and hadn’t found my dream dress. Diana’s changed all that! Not only did I find the most exquisite dress, I was able to add some straps to it that looked like they were originally part of the design. My dress is unique, made well, and beautiful. They provide these delicious cupcakes and cookies for you and your guests and the prices of most of the dresses were totally affordable! I would absolutely recommend this store if you’re looking for a smaller more initiate setting and dresses you haven’t seen at the more commercial bridal stores. They also allow you to bring as many people with you as you wish, which is not typical!

This was the first bridal shop I went to on my search for the perfect wedding dress. I do not have enough great things to say about my experience here. I worked with Amanda and she single handeldy made my experience at Diana’s Bridal so positive and fun! I am so grateful for her patience and understanding. She listened to me vent about my body image issues and fears about dress shopping, and she worked diligently to put me in beautiful dresses that celebrated my curves and made me feel like a million bucks. I was so incredibly grateful that she was our first experience of this whole adventure. She gave me the confidence to keep trying, even after other awful experiences later that day (At Gigi’s Closette in Glenview). I just kept remembering Amanda, who assured me with such confidence and instilled me with so much hope that my perfect dress was out there.
Unfortunately Diana’s did not have a dress with all the bells and whistle’s I was looking for, but the customer service was out of this world and I would send any friend or loved one there without a second thought.

BUYER BEWARE.
We are about two months away from our wedding and so far planning has gone well. EXCEPT choosing Diana’s bridal for bridesmaids dresses.
Before I go any further, I cant stress enough how we have repeatedly asked for cooperation from Diana’s bridal– I am just not a scorned buyer. I understand that things in life cant go perfectly, some times mistakes are made. Im the first one to agree with that.
Let me explain our experience–
The bridesmaids all were measured for their dresses at Diana’s. Once the dresses came in and the bridesmaids went to try them on, SEVERAL didnt fit AT ALL. One dress was so off it was actually comical. Now, obviously there was some kind of mistake– no one dramatically changed sizes over 6 weeks. So, we asked Davids bridal if they would please fix the dresses that were measured incorrectly.
Each of the bridesmaids with an issue went back into Diana’s and were given multiple versions of what happened and nearly all were told they have to pay for the alterations, even those with grossly mis-​measured dresses. I also have to add that one was asked to come in at 945a and was made to stand outside the store until they «opened». They agreed to that appointment time.
We called and visited multiple times, all getting involved asking for the same thing– please own your mistake and fix it without cost to the bridesmaids. Each time we were told both in person and on the phone that they will be glad to fix this issue. we even talked through each bridesmaid order and identified the few that required gross alterations (agreeing that Diana’s should be responsible) and those with minor (responsibility of the buyer).
This has gone on for several weeks now, each appointment unfolding some new caveat or bit of drama.
The final straw was that one bridesmaid went back in this past weekend (one of whom was identified as responsibility of Diana’s) and was told that she will pay for the alterations and was then told, (this is the best part) «that in regards to alterations or dealings with this dress that she should no longer speak to the Bride, mother of the bride, or groom on this matter»
Are you kidding me?
–devastatingly poor customer service and disregard for timeliness
–conflicting stories from the staff
–lying to a bride, the mother of the bride, the groom about how things will be handled
–gross mistakes in measurement (unexcusable from a tailor of any kind)
–all winding down to an outright insulting comment from the staff
I am a reasonable guy, who is so disappointed that my future wife family and friends had to go through this experience and it is not yet over.
I hope that no one has the same experience we did especially for such a special time in life– our wedding. I ask you to be cautious as a consumer. Our experience was guilded, NOT gold.

I had an absolutely wonderful and pretty much perfect experience at Diana’s Bridal! I will say that I did my research first; figured out which designer fit my style best, and went from there. I went during the Stella York trunk show in December. My appointment was a little late getting started, but that gave me and my family plenty of time to browse stress-​free. When I finally found my dress, I wasn’t completely sold. So my wonderful consultant Lindsey customized my dress by adding a lace bolero and a flowered belt. I couldn’t be happier with my wedding dress. I can’t wait for it to get in so I can wear it again! We were there a long time, the store had even closed by the time I picked my dress out and nobody even mentioned it. They were truly focused on making me happy. Plus I got 10% off during the trunk show, can’t beat that! Highly recommend, Lindsey is a wonderful consultant and the manager is fantastic as well.

I had such a great experience that I felt this place deserved a review even though I didn’t purchase just yet! I cannot tell you how pleasantly surprised I was by the fabulous customer service and affordable pricing they offered. I worked with Morgan and she clearly knew her stuff! She was more than patient with me even though I was so indecisive! I really hope that my 7 bridesmaids love the options I chose for them to try here because I would love to work with them further! I will be scheduling another appointment to get them in all soon. Try this place! Small but really attentive-​not like those god-​awful big box stores!!!