MobilityWorks of Skokie

My poor experiences with Mobility Works has gotten progressively worse over the last few months. Before it was the motorized door or ramp acting up not long after maintenance but now it has reached complete incompetence.
Toward the end of the summer my air conditioning went out and the local Toyotas dealer said I had to go to the place that services the modifications. After Mobility Works had my van for a few days replacing corroded heat/​AC pipes my mom came to pick me up from where I volunteer and my ramp wouldn’t deploy. She had to go home to get my folding ramps to get me in and later when my dad was inspecting the van to solve the problem he punctured his knee due to a screw coming up through the floor. It seems they put screws up into the floor blocking the ramp. Really? My dad was bleeding pretty bad but thankfully didn’t need stitches. The next day we called Mobility Works to come out and pick up the van to fix it. We live in Arlington Heights so every time my van needs work my parents have to drive 40 minutes to the Skokie location and then 40 minutes back, repeating the back-​and-​forth when work is completed.
The current debacle began when on November 6^th I stopped in to get a quote for the plastic runner boards on both sides of the van and schedule for the install as well as work on the ramp again and grease the pneumatic kneel that has been making an excruciating sound when raised or lowered. They said they would need it a couple days and since we are short a vehicle we scheduled the work for ¹¹⁄₃₀ and 12/​1, my parents each taking a day off of work due to no ride. I called at 1pm on ¹²⁄₁ for an update but got their voicemail. I called again at 4:15pm and was told they ran into some problems and didn’t get to proceed. The kicker was when they told me the technician who was working on my van went home early for some reason. Wow, 2 days with my van and nothing done while we are rearranging our responsibilities.
I had a talk with Tim, who had become the new service manager a month ago, and the manager over speaker phone expressing my obvious frustrations. Tim agreed to let us borrow a rental free of charge while they worked on my van, again. They came by to swap vans at 11am on Monday ¹²⁄₁₄ and after calling that Thursday for an update, Tim left me a message saying everything was finished. The next day they dropped off the van at 11:30am and the ramp was fixed but the kneel still squealed loudly and nothing was done to the runner boards!!! I immediately called Tim and when he returned my voicemail he said nothing on file mentioned the runner boards and he couldn’t explain how anyone could miss the squealing kneel. At this point I’m extremely upset, this place is a joke. He said he had been finding parts around the garage and would see if the runner boards were ordered and laying somewhere and call me back. He didn’t. I called Monday and got his voicemail, same story the next day. He blames this location going months without a service manager, needing technicians, and training customer service regarding the lack of returned calls. What is the excuse for not hearing back from Tim? I left a voicemail for the manager this afternoon but heard nothing by close.
I told Tim I have zero confidence in Skokie’s technicians and will probably go to the Villa Park location, to which he said he would help get that worked out if I so choose. The disabled don’t have the luxury of choosing from any of the countless auto repair shops in the Chicago area to service their accessible vehicles. My 2008 Toyota Sienna has about 60,000 miles and doesn’t have any engine or other issues but I’ll probably buy a new vehicle come summer to AVOID Mobility Works. They’ve made thousands of dollars off me and can’t be bothered to return my calls on top of everything else? Unless you don’t mind not knowing if repairs will be completed, missed deadlines, and unreturned calls, then this is the place for you. If you believe the disabled should be treated as everyone else and your money is going to competent technicians you might want to look elsewhere.