Ross Dress for Less

Less options. African American chick at the dressing room was real rude
Told us to get out 15min before the store was closing. She’s got a fro. RUDEEEEE

This store is HORRENDOUS — I came searching for a rug for our living room. I was tipped off that Ross, out of all places, had discounted rugs.
I found my way to the rug section and found a rug that would do the trick. Mind you, i selected an area rug (8×10) and like any department store, lugging it around the aisles was not conducive with the space available in the store nor the size of the cart available to haul it away. I wanted to continue shopping in the home goods section and approached a woman at the counter in the customer service department. I asked if I could leave my rug here while I shopped. Flat NO response. I studied her and her curt response and explained that in order to keep perusing, I needed a place to put the rug. She said well you can’t keep it here or I’ll end up putting it back where it belongs — or you could just leave it until I’m done shopping. Anyways, she pointed to the other end of the store and said if you really want, you could leave it by the dressing room, most likely no one will touch it. Her mannerisms and her tone were extremely rude, almost like I was bothering her. So I brought the rug to a desolate corner by the returns and continued shopping. About 20 minutes later, I returned to my rug with another shopping cart full of home décor and a couple baby outfits. There was another woman standing by an aisle who worked there and I asked her if she would accompany me to the registers with my other cart. She told me that wasn’t her job — ummmm what do you mean? I literally huffed so loud in her face, bewildered how she even has a job at Ross and that Ross would hire these caliber of people to represent them. I made my way to the front, one arm pushing the cart, the other towing the rug underarm. I get in line and already feel the general sense of frustration among the other patrons checking out. It didn’t take me long to figure out that the only associate ringing people out was having a detailed conversation with her friend, not an employee, who was standing behind her register. The lady at the register was silently shaking her head in disapproval and looking at the line of customers for understanding.
Another 15 minutes passed as I grew angrier and angrier at the cashiers rudeness to customers, acting like they were interrupting her conversation. Maybe it was the fact that everyone in line was eye rolling and saying can you believe this, but I said excuse me, so you think you can finish your conversation elsewhere and expedite the process? We’ve all been waiting way too long here. The associate said, whatever and went totally mute with customers. When it came to be my turn, she was slamming my things into the bag and ringing them up with anger. She got to an baby outfit that didn’t have a tag and said if I wanted the outfit is have to go search for its replacement. I said no thanks, after waiting that long and the whole representation of the stores associates, I’ll pass. I spent $ 200 there and that’s the thanks as a consumer I get. If I didn’t find the rug, I would have ditched the whole operation. I am writing corporate with all of this information. I never go this far on anything, but it was a terrible mistreatment of customers by an awful staff and the company needs to know about it. AVOID!

When we first walked into the store, we noticed that a huge majority of the shelves were empty. There were lots of empty holes which made the entire environment of the store seem junky. The customer service on the other hand, was great! There was an extremely kind lady who rung me out. She was giving me some great tips on where to put some of the items I bought. I probably won’t return to this Ross, only because compared to the other Ross stores in the area, this one had almost nothing.

Worse customer service. I needed to do a quick return 2 items. I went to the customer service return line to do the return in their «return line», the customer service person Veronica was telling me to go to a long purchase line to do the return. WHAT IS THE POINT of having a customer service return line if your not going to utilize it. Why would you do that when the line is long and your customer just wants to return and get out, no exchange nothing. Won’t come back Marshall’s and TJMAXX way better!

There was a long queue and only one register was open. The manager and cashier were sorting through merchandise that had to be put away, while customers were waiting in a long line to get her things checked out. Only ONE cashier was working (semi– at that). The manager says out loud how she didn’t want to be on register and called for another employee who just arrived to clock in to take her place.
When I arrived at the register, the manager tells the employee to get off work since it was 6:00 already. The kind woman checked me out anyhow, all be it slow still.
I love finding great deals at Ross, but the service here is so slow that I’m going to avoid this location.

First time here and no where near impressed. The store is a complete mess I’ve been to nicer Thrift stores. Clothes on the floor, racks are bare, it’s pretty deflating especially if I would’ve really needed an outfit for something rather than just browsing and killing time before dinner with friends.
I luckily found a dress for $ 12.99 that I liked and since I could not find anything else worth buying I proceeded to the checkout where I noticed there were no cashiers present. So I waited for a few seconds as I was not in a rush, then a young lady finally came to the register after proceeding to push carts and fix items around the checkout area which was obviously more important than ringing me up. She did not acknowledge me one time while checking me out as if she was a robot or I was simply invisible. She threw the dress which I was purchasing into the bag and then proceeded to throw the bag down between the area where bags are kept instead of handing me my purchase or sitting the bag on the counter. RUDE and UNPROFESSIONAL!!! I then bent down and picked the bag up from where she threw it down and she had already begun walking away from the counter without a word! I will not be returning to this establishment it is unthinkable that a cashier who works in a customer service field would display this type of behavior. I work with the public, I’m a college student, and I understand the stress and demand of a job can take its toll but to inflict and display those bitter emotions onto a customer is unacceptable. I am definitely staying away from this Ross Dress for Less, I’ll stick with Marshall’s across the street from now on.
I feel compelled to mention that there was a very pleasant woman that acknowledged me and was very inviting on the sales floor that is CUSTOMER SERVICE ! She even made a joke about me not being able to fit anything in the XL section because I’m so petite. It was a genuine exchange that made me laugh as I was hoping that the small sizes were stuffed somewhere in another section. Kudos to her had she been my cashier this review would’ve been very different! I wish I would’ve gotten her name.

Took my friend shopping so he can mature his wardrobe and we went to all the discount stores except for Ross and figured we might as well. I’ve never stepped foot in a Ross before, and this one… avoid avoid.
From what I’ve seen in the men’s sections… really small selection and organization. Obv there are a lot of women’s clothing and the quick walkthrough I did just… bad organization. The shoes he tried on were ziptied so you couldn’t even take a proper step in them to see if they’re comfortable. Really stupid…
I think the main concern, and my biggest complaint, is that they are understaffed as hell. There’s nobody to watch for stuff or even help customers. Maybe the deals here aren’t so bad if you have incredible patience and literally nowhere else to be all day — I didn’t really look. Both times there was just one person handling returns and ringing people up, no sense of urgency, while the line piled up. It might look like only 2 or 3 people with a few items in front of you, but don’t be fooled.

Parking lot can get chaotic. Great prices. Decent selection at this location, but not as good as the one at touhy and central.

So, I’ve heard about this place quite a few times. I’m a bargain bin junkie and a few friends of mine suggested that i just walk in and see for myself. Wow! I can’t tell you how delighted i was to walk through his place and see for myself all different apparel and housing décor there was and how cheap it really is. All i can say now is Bye Bye Target and WalMart!

I have to say, when I get into something, I’m really into it. I decided to check out this Ross location today because I had seen some super cute shoes at another one and wanted to see if I could find my size. This, by far, was the nicest of the several area locations I had been to. It was a Sunday morning –it was quiet, clean and organized. I scored a bunch of cute blouses for work and even a few athletic shirts (one was a very cool Nike shirt) for my husband, who ALWAYS claims I shop and don’t buy him anything. The girls in the fitting room were very nice and the girl who checked me out was nice. Like I said, this one had a more «classy» vibe (maybe due to the area /​surrounding mall /​Skokie?) than some of the others.
Again, this is very much like a TJ Maxx /​Marshalls. It’s deep discount –you have to sift through a lot of stuff, but if you and patient and determined, you get some great finds. I spend $ 121.99 but got 8 items… so, what’s that??? Averages about $ 15 or so each? My best find was this camo dress for $ 12.99. It’s like a really cute formal dress… but camo print. I can’t wait to rock that! lol One of the work blouses I bought was Calvin Klein and the other Jones New York. –Again, you gotta look through a lot of bad /​cheesy stuff, but there are some nice items in there!
If you are a discount diva, you will love Ross!

This is a great Ross!!! They have so much stuff!!! Loveeee it.

I have been trying to track down multiple faux furs that I found at another location. The staff at Ross refuses to help me at all. The customer service is terrible. I assume that is their policy because I went to 6 stores and they all were useless.

I have wanted to go to Ross for a while to see what it was all about. Final verdict — I want to go back definitely. I loved the home goods section and baby section. I didn’t take advantage of their regular clothes section since I was 38 weeks pregnant when I went. I did look at them and the prices and couldn’t believe the steals. I am excited to go back and go clothes shopping after the baby comes. The two negatives that I have with this store is 1. Finding workers on the floor to ask questions was impossible. That makes it a little frustrating. 2. There was only one checkout line open. We went on a Saturday afternoon so it took us forever to checkout. There should be more than one checkout line open when the store is busy like that.

This review is for guys. Ladies: I didn’t look in your section.
Not that much stuff. However, what’s there is good. I found a few decent buys. Not good for large people. Not good for older/​seniors. Not good for formal wear. Good for shoes, shorts, youth-​oriented t-​shirts, luggage. Good values, but guys, they don’t sell to us at this location. Go to Marshall’s across the street.

It had been a long day. I was on my 9^th clothing sore in the search for a slightly dressy yet comfortable shirt that would match a particular pair of jeans. I’d been to Kohl’s, Carson’s, Lerner and Catherine’s and was just not having any luck. It was a bad shirt day I guess.
Finally, exhausted after 4 hours of browsing through stores in search of something that would accentuate the positives and eliminate the negatives, I figured I’d give Ross’ a try.
Now, in these stores I’m looking at the XL-​0X-​1X range, so shopping can be kinda frustrating sometimes. There’s not a lot of selection in any of them. (Actually, I had the largest selection at Kohl’s, but they didn’t have what I was looking for.) But I hit pay-​dirt at Ross. I got two nice shirts. Where else are you going to get a brand new Jones New York shirt for $ 5?
And, since I’d noticed that the housewares departments in these places are awesome, I figured I’d see what else they had.
Dude, I scored a set of 500-​count Egyptian cotton sheets, Queen, for 24 $!!! I’d been looking for MONTHS for a decent deal on sheets and had just about given up. They also had really good prices on cutting boards, glassware and decorative items.
I’m totally gonna do more shopping there.

So, I’ve been to a few Ross stores on various trips to California, and my husband was a little excited that one was opening up near us in the northern burbs.
Ross, TJ Maxx, Marshalls — I personally feel they are all the same in my book. Good places to find knick-​knack items, basic work pieces that don’t change with seasons and the occasional gem (usually in the kitchen section).
I think this Ross has been open for all of a month and it already looks like it’s been hit by a tornado. I’ve been to a Marshall’s on Harlem that is super duper organized– this Ross is a pigsty in comparison. Now, I get that things don’t always need to look neat and pretty (especially at a discount store), but stuff on the floor, things clearly in the wrong place and all this after less than a month in service? I can’t image what this place would look like during Black Friday.
Even check out is a pain — we waited almost 10 minutes to buy a few items, and everything seems so unorganized even there. Ross — get it together! You are making my memories of the California Ross’ slowly disappear.
And that being said, I will look for my discount pillows and silicone spatulas elsewhere!

I was so concerned when I looked at all the reviews on here from different locations. Today I went to the location in Skokie, & I was pleasantly surprised.
It wasn’t crazy busy. It wasn’t messy. It was fine in the afternoon. These 3 thing’s were mentioned in other reviews. Today was an exception.
Great prices,& has a parking lot.
Yes, it looks exactly like a tjmaxx or a Marshalls, but I found what I was looking for :) Will be back.