Soma Intimates

I felt absolutely uncomfortable, and insulted at the Soma in Old Orchard. Unbelievable, how the sales women spoke to me in a condescending manner, and how she just popped into the fitting room when I was completely exposed. When she gave me a bra that was too small and I said” I didn’t like it «she said, «you don’t know if you like it, it doesn’t fit.» When I said that a «bra pinched me and was actually painful,» she said that «I shouldn’t have taken it off so she could see how it fit.» When I said that the fourth bra I tried on «showed and unflattering bulge in my back,» she said «don’t look at that we are fitting you for a bra.“Then she said «I have nothing for you.» When I was getting dressed, she suddenly suggested that I try lace bras, even though I had told her I don’t like them. I said «I’m done» It was my first and last time at Soma. I will tell all my friends not to go. Their was nothing special about those bras, or the service. Just overpriced, and the measurement didn’t help at all. I can go to any store and try on tons of bras and eventually find the right one, why pay 70.00 for it?

I’m so torn between the customer service and the bras at this store — while Soma bras are great, I had an absolutely awful experience here.
The woman fitting me and giving me bras was extremely rude. The first thing she said to me, after I asked to be fitted, was «Yeah, you’re not getting any lift from those [referring to my current bralette].» *disapproving look* She only measured my band size, not the cup, and then asked me what size I usually wear. Of course, the whole point is that I haven’t been fitted in a while, so I had no idea. I guessed C, which ended up being too small. When I pointed out how much spillage there was, she told me I had put it on incorrectly… but then brought me a bigger size (???).
Later, I told her the straps felt too tight so she begrudgingly loosened them, while telling me that straps are what give the bras lift. I’m almost certain this is false, and that the band is supposed to carry most of the weight, but by this point I was so tired of her that I really did not want to argue. This was just one of many times she chastised me for putting a bra on incorrectly, complaining that the straps or band was uncomfortable, or saying I didn’t like a certain style. Some of these things were valid, but she had an extremely negative tone when saying all of them.
Throughout the whole time I was trying on bras, she would come into the dressing room to judge how they looked. She was very snippy and didn’t ever ask whether I found them comfortable. Although I did find bras that I liked, I left feeling extremely drained from dealing with her. I had to tell her I was fine and didn’t need help at least 3 times, but she kept coming back to judge me.
TL;DR Go to this store for the bras, but avoid a grumpy older woman.

Nicole is great! Pleasant, professional and very knowledgeable! She not only found the best fitting, also taught me how to care for them.
Definitely will go back to her for future need.

I came to this store to return two bras that I ordered online. I was expecting the worst because my previous experience with Chicos, a related company to Soma, was awful. Samantha was the saleswoman who helped me and I have to say that she was wonderful. Very knowledgable. When I commented on her expertise, she replied, «Soma gives us very good training.» I think it says a lot when employees speak positively about the company. Samantha explained why one of the items could only be exchanged, not returned, and I understood this. She then helped me choose a replacement bra. Her knowledge was fantastic. She patiently explained what my size is and how a bra should fit and should be worn. Who knew?! She was NOT pushy, an experience that I’ve had at WHBM, also related to Soma. She didn’t oversell me at all. Soma is my new go-​to place for lingerie.

I am a first time customer and will back for more. Nicole helped me and could not have nicer or more accommodating. The bras fit well and are not too expensive.
My only complaint is that they do not have enough help. Nicole and the other sales woman had to juggle too many customers at one time. They both did a great job but I had to wait in the fitting room for minutes on end for other sizes. Buying intimate apparel is a very personal and sometimes time consuming venture. Soma would be wise to make it an easier experience,

I am a big fan of Soma Intimates! I have only been coming here for the past few years and used to shop the big department stores for my lingerie, but really this store has the most comfortable and well supported bras plus they carry beautiful comfortable dresses as well!
I love their sales and today they had a sale and a promotion and I got 3 separate discounts so a bra that I normally would pay $ 42, I got for $ 23.82 plus tax. The sales staff is very friendly and not too pushy and most helpful in fitting you for that perfect bra.
You must come here and check it out!

My mission? New bras. I put this in the same category as shopping for a swimsuit: seems like it’ll be fun, but is in actuality, quite draining. Enter Soma Intimates. You know what I immediately loved? They sell bras and underthings. that’s it! Not walls and shelves of lotions, perfume and sprays that leave one smelling like a stripper named Bambi. Bras, undies, etc. And they are bras and undies for WOMEN! I don’t have to try to find well-​fitted yet sexy items amidst a bunch of Love Pink junk that cannot possibly fit anyone over the age of 12.
A wonderful associate helped me find 3 great bras, that are very well made and comfortable, and cute to boot. She even did a fitting which I haven’t done in eons (ladies: get fitted. It’ll change your life!) the prices are reasonable, they have good sales, and a great on line selection. No more pink striped bags for me. Mission accomplished.