Best Homes Services Inc

I wish I had read these reviews before using the coupon I got in the mail. Now, I wasn’t expecting much for the low price. In fact, when the guy showed up in a busted Toyota and pulled a glorified Rug Doctor out of his trunk, it is pretty much what I was expecting. I was moving out of a rather crappy rental and just wanted to get the carpet clean-​ish to return it to the average-​to-​poor condition it was in when I signed the lease. I knew from renting a Rug Doctor previously that they do a fairly decent job but not the greatest. But I didn’t even get that. Not only did I have to provide this guy access to my own hot water at my own expense, but I’m pretty sure that this machine he had never heated the water beyond the tap temperature. There were some spots on the carpet that weren’t stains, but merely some dirt tracked in from the movers and everyone coming in and out during out move. This sorry excuse of a carpet cleaner did not even get this stuff up. I think my regular vacuum cleaner and a damp sponge would have taken care of this. Needless to say, I quickly shut down any upselling attempts and just got this joke out of the house as soon as possible.

This business calls my home like 10 times a week trying to get me to use their service. They begin by asking very specific details of my home even after I told them it was just the basement that has carpet and a few rugs. They ask what rooms connect to what, as if they are trying to get a layout to come and rob me or something. After I refused to give them my address, they asked me what landmarks were close to my house. I repeatedly tell them I’m not interested but they continue to call and harass me. I eventually just hang up the phone then they call me back 3, literally 3 times in a row hoping I would pick up. Now every time my caller id has that number I don’t pick up. It is still very annoying since they constantly, and I mean constantly call my home. I’m not even sure how they got my number but if you are going to use pressure tactics, I am even more certain I will not want to do business with you. I’m taking my time out of the day to write this review to warn some of you and hope they get the message to stop calling me.

I agree. I used them once a few years ago. I was not thrilled. The owner called as soon as the tech was out the door to hard sell me and would not hang up. What a head ache. Now they keep calling and calling even though I have told them nicely not too. I am going to file a FCC complaint next. Seriously. And yes, there was also upcharging attempted but the calling is worse.

SCAM! Similar experience to other reviewers. Before we moved into our house, my wife arranged Best Home Services to clean our ducts and our carpets after finding their coupon. The duct cleaner cleaned the ducts and then (afterwards) said we needed to pay an additional $ 500 for him to clean the fan in the heating unit, and he said that if we did not do this, then it render his cleaning ineffectual. I told him that had I known that beforehand, I would not have paid to have the ducts cleaned.
The carpet cleaner showed up later. We had a package coupon for 3 rooms and a hallway. He said that this didn’t include the «deep clean» (i.e. scrubbing to actually remove stains), and that our closet consisted of another room. I told him to pound sand and get lost. They hire losers and teach them to go in and get people on the hook (sunk costs), and then upsell them. A complete scam. I didn’t like having such people in my home.