Petco

PetCo is a very weird set up. I can never find anything easily because the set up isn’t really aisles but more «pods» of things for different pets. Very confusing.
I do prefer supporting the local pet stores, but honestly, the selection is so lacking there that PetCo and PetSmart are my preferred.
PetCo has a great rewards program unlike PetSmart, and they have the Star Wars themed toys, so I try to stop when I can to PetCo vs PetSmart even though it’s more convenient.
I wish the store was more organized, but I do appreciate that they have the dental toys and whatnot that PetSmart does not.

The reptile cages were at the temperate of 80 degrees. And some lower. This is not the correct temperature for these reptiles.

We have taken our chocolate lab here several times to be groomed but after our two most recent experiences, we will not be returning.
A couple of months ago we brought Winston in for his «spa» treatment, which includes a bath and anti-​shed treatment (he sheds a LOT). We were told it would take 2 hours. 2 hours later we went to pick him up, and he was not even close to being done (yet no one in the shop thought to call us and let us know it was going to be longer). It took them almost another hour and a half to finish grooming him, and then he was given to us with fur that was still damp. He did not look clean or nicely groomed as you would expect after almost four hours at the «spa.» And he still had a ton of fur that should have been brushed out.
We figured it was just a one-​time thing, and decided to give Petco the benefit of the doubt this past Saturday (June 14, 2014). I dropped Winston off and let the girls know that he was shedding a lot and she said they would take care of it. Again, I was told 2 hours but this time they said they would call us. After 2 ½ hours we heard nothing from Petco, so my boyfriend decided to head in the general direction of the store, thinking Winston must be close to being done by the time he got there.
At this point Winston had been at the shop for 3 hours. When my boyfriend walked in the store he was informed that Winnie would be at least another 25 minutes. What’s the issue Petco? Why can’t you A) give an accurate estimated time or B) pick up the phone and CALL your customers to tell them that their dog will take longer than you anticipated? At this point it was close to dinner time and we had to rearrange our schedule because Petco couldn’t be bothered to keep their customer informed. Not very courteous, no matter how busy your store might be at the time.
And to add insult to injury, Winston again came back looking disheveled and in need of more brushing. $ 50 and our dog looks like we hosed him down in the driveway and left to dry in the sun. I realize a chocolate lab is a bigger dog and takes longer to brush, but in that case tell us and take the time to complete the job rather than do a poor job.
We will not be back.

I brought my dog to get groomed here because petsmart did not have anything available. I have a sweet 1 year old boxer/​lab mix and she has always done pretty well when she gets groomed. After about 45 minutes they called for me to come get her. When I walked in I heard one of the groomers yelling at her. I asked how she did and they said she was «fresh». I know my dog is not an angel, but she is a puppy. And I don’t appreciate how they spoke to her and about her in front of me. I don’t even want to know how they treated her when I wasn’t around. Not only was the groomer rude and unprofessional, my dog was still wet when I got her. Next time I will wait for petsmart to have an opening.
AND THEY DIDNT EVEN PUT A BANDANNA ON HER!

My boyfriend and I recently adopted a young cat from a rescue group. I had heard quite a few horror stories regarding Petco’s grooming services so originally decided to steer clear when researching places to get her nails trimmed.
I always try to support local businesses but unfortunately due to my work schedule, the majority of the family-​owned grooming salons nearby are closed by the time I get out of work and were going to be closed for the duration of the Memorial Day holiday weekend.
After exhausting my local groomer options, I called PetSmart first, which I typically preferred over Petco, (always found them to have better organization and upkeep), but was disappointed when I was told «Oh we haven’t offered cat services in over 2 years.» I found this very discouraging and why hasn’t their website been updated in over 2 years to reflect their current services?
I called Petco as a last resort and the phone was answered by an actual person right away. A sweet bubbly girl answered the phone and transferred me to the grooming department, they said come on in anytime before 7pm and it would be $ 10, easy peasy.
I walked in after work with my cat and was greeted by the groomer on duty; she was finishing up grooming on a young black lab. She took interest in me and my cat and we chatted about the pet adoption process, her name was Alexis.
Although my cat loves people, she still gets a bit skittish when being held, so trimming her nails wasn’t the easiest endeavor. Alexis called in another employee for assistance and they were done within minutes.
The ladies were genuinely interested in me and my cat. They commented on how beautiful she is and how well behaved (for the most part). They gave me tips and pointers on her care, showed me the clearance section for good deals, as well as offered me a booklet and coupon book that Petco provides for the owners of adopted animals. They even went through the booklet with me and gave recommendations.
I couldn’t believe how nice and knowledgeable these ladies were. Due to their help, I left the store having saved a ton of money and getting everything I needed.
My experience at this Petco exceeded my expecations and I will be requesting future services from Alexis from now on!

I came here on a Sunday afternoon to get a few ghost shrimp because the ones that I had in my aquarium were dead, or really good at hiding. I picked some aquatic plants as well.
I’ve been here a few times and it does take awhile to get an employee to get you your fish. It’s always run by a skeleton crew. I waited and wandered for 10 min or so to find someone with a Petco shirt on.
The previous time I was there, another customer, let’s call him Steroid Dude, was also waiting to get some fish. Steroid Dude said that he had called an employee over from another department, but he had been waiting for half an hour and they haven’t shown up. Eventually, Dude lost his patience and proceeded to grab a net and get his own fish. This is when the Petco employee came.
The employee told Steroid Dude to stop and that he wasn’t allowed to get his own fish. Steroid Dude was fuming and started shouting obscenities. A scene was caused. Other Petco employees eventually came out of the woodwork, and they kicked Steroid Dude out. What the wut? Who gets kicked out of a pet store?

I come here to buy my little guy’s «Royal Canin» brand food (they have the special formula for Oriental breeds) and that’s pretty much it. Location is «okay» (parking lot gets crazy) and the store layout is a little confusing. (Example: three aisles of cat toys followed by five aisles of dog products followed by another four aisles of cat products. …Okay-​doki.)
Staff is always friendly on every visit, although the store could use a serious cleaning: it’s well organized and stocked however I spied a gracious amount of dust in random places as well as the absolute freakiest spiders in the women’s’ restroom. Totally understand a couple critters here and there but girl, I’m talkin’ half a fist size creepies hanging on the ceiling over the toilet, the walls, the door, etc. …Not really feelin’ it.
Honestly, if there were other retailers in my area that carried this food I would probably go elsewhere.

I go for fish supplies and the staff is always there to help me with my dumb questions. Good fish store

Last time I brought my dog in, she was legargic and just «not herself» if you know what I mean. SOMETHING happened to her there, though nothing was mentioned to me. She is a very happy, friendly and vocal German Shepherd. She LOVES everybody and «talks» to people. This is NOT the way she was when I picked her up. She was sad all day long after that visit. I will never bring one of my dogs there for grooming again.

This location is ok.
The quality of service has gone down lately. The store is well stocked, but hard to find employees for help.
Always only one register open, never have seen more than one, no matter how busy.

I started bringing my dog here when we moved to Attleboro because they were one of the only places I could get a weekend appointment with, and they’re close to my house. I continued to bring him here just because they already had his records and it was easier than transferring him somewhere else (and further stressing him out… he already hates being groomed enough as it is).
After my last two visits, I don’t think I’ll be returning. The last visit in particular, they really did a hack job on him. He came out looking like a 3 year old had taken a pair of scissors to him… the long hair on his legs had been trimmed at different lengths, and they missed a large section of his tail. To top it all off, he didn’t even get a bandanna!
Other times, they have done a good job, so maybe it just depends on which groomer you get, but I really don’t think I should have to request a specific groomer for a dog.
The cost of their grooming services is also pretty insanely high, if you ask me. I have a 40 – 45 pound Australian shepherd/​black lab mix, and a wash, cut, dry, nails, ears, and teeth was running me around $ 60 not including tip. After calling a few other places, it sounds like I should be paying more in the $ 40 – 50 range.
I will be looking elsewhere for my future dog grooming needs!