CVS Minute Clinic

Don’t waste your time! These people are so awful and rude. Don’t try to call because no one will answer or help. Don’t go within the last FEW hours of closing because they most likely won’t take you. I wish I could give 0 stars. This clinic should not be in business.

I showed up at 5:15 on Labor Day Sunday and the woman working refused to help me even though no one was waiting. Very upsetting as I needed a simple prescription for a UTI. She was more interested in leaving for the day (they close at 5:30) than helping a customer who needed assistance during their office hours.

Went in at 420pm to get my TB test ready– a procedure that takes about one second to check and about 30 seconds to document. Checked in with the nurse (Suzanne L.- I have the entire name written down) and was told «hopefully I will have time.» No definitive answer was given on whether we should wait around to get the PPD test read. Remember it takes less than a minute to check and document a PPD test. On top of her being rude and dismissive initially, Suzanne continued her negative attitude once she decided to read the PPD result. At 515 she decided she had time but she let it be known that we were completely inconveniencing her. There was not one instance of her being precessional, courteous, or pleasant. Here are a few additional quotes: «I am supposed to be off soon and you people always do this. You’re like the 3^rd person that’s put me in this situation. You people can’t wait until the last minute.»
After all this I apologized, which prompted no verbal response just a lot of huffing and puffing. It was a truly weird and painful experience. I’ll just make an appointment with my primary next time.

We are in Del Mar from out of town and my 3 year old started complaining of ear pain. I looked online to find this Minute Clinic and raced there, as the website warns that patients must be checked in 15 minutes before closing (6:30pm weekday). We arrived and I was able to check her in, only to have the nurse tell me it was too late, they were closed. I explained the website advertised they close at 6:30, to which she snorted, «Yeah, that’s like when we are outta here. We don’t stay late to take care of patients.» I was a little caught off guard and determined to have my daughter be seen (I already knew she was going to have an ear infection) so I reminded her the website also says the patient needs to be checked in 15 minutes prior to closing and we were. I showed her on my phone, it was 6:14 and we were there, already checked in. She looked at a clock on the wall and told me their clock said 6:16 and that’s what they go off of. She also told me the clock was set by corporate and the computer wouldn’t even let us sign in. Again, I was surprised because my phone’s time is determined by satellite and the computer HAD already let us check my daughter in. As I argued this point, another woman in a white coat appeared. She smiled and suggested we go to another Minute Clinic in a hurry, so we didn’t miss the cut off time at the next one (20 minutes away). She called over to the other clinic to confirm they only had one patient, so if we hurried we had a chance at being seen. I left there dumbfounded. I cannot imagine a medical professional in such a hurry to go home, with no patients in either room, that would send an already checked in 3 year old to another clinic, 16 minutes before closing and do it all with a smile. We ended up going to the Minute Clinic on Rancho Santa Fe Road (all of my other Minute Clinic experiences have been great, and they send records of visits to our pediatrician at home, so I stuck with them-​despite this). The other clinic was great and I’ll review them separately. We were in and out in 15 minutes. Poor baby had a double ear infection. It was just completely unnecessary to go somewhere else when she could have been treated at the first location and still be done in time for their staff to be «outta there.» If I didn’t know my daughter had an ear infection, I wouldn’t have pressed for them to see her, as I wouldn’t have trusted their diagnosis anyway. This location not care about patients. Call me old school, but their work ethics stink.