One of the large commercial did not start to spin and my friend’s daughter who was there with me, thought that the door was not closed correctly and she tried to close and the machine stopped working, I went to request for a refund a few weeks later(I was out of the country). I went to talk to the clerk(lady) at the dry cleaning counter and right away she said that is your error and I know that you are not going to get a refund(now why would anyway purposely want to cause a machine to stop working), I asked for David — Owner to call me as I was looking to get a refund, and 2 weeks later, I have yet to here back.