Chili’s Bar & Grill

Second time I’ve placed a To-​Go order and they once again messed up. Forgot a side and skimped on portions. 3 chicken tenders and half a bowl of mac and cheese and everything is cold. Can’t believe this is happening twice. Their in restaurant service is decent and I’ve never had an order get messed up in the restaurant. But two times in a row with takeout?! Will not be visiting here again.

Ok so my family goes in 5 deep 3 kids on a Tuesday night at 730. I used to be a regular. Now we ordered a quesadilla a pizza and a grilled cheese. My wife ordered a salad an I ordered some lite chicken dish. We sat there for an hour before our food came out. When it did come out the quesadilla was burnt and cold the pizza was cold with congealed cheese. The grilled cheese was mushy and my chicken was luke warm. We didn’t send it back because. we were starving. So half of the meals were cleared with half eaten or non eaten plates. My son who ate the pizza preceded to wake up and vomit that night. The fastest part of the meal was «shannon» rushing to get out check. She left us after dropping off our food to never be seen again. So we won’t be going there again. should be 0 stars

The food is cooked well but oddly feels premade. Service was good. I really like the checkout system computer on the table. No waiting just swipe and you are out.

I am a fan of chillis but this location is beyond terrible. Go here if you want food poisoning. And if you do go make sure you let them know you want a meal or else they may just be under the «impression» that you only came for appetizers.

I will say I haven’t been here in a while (before it was renovated) but based on my last experience I felt like the food was only average but the margaritas are excellent! Funny thing though. A friend and I ordered fajitas and were told they were out of peppers, a main part of the fajita. Would be understandable, except that they are located in the same plaza as a stop and shop supermarket (yes they were open)! I seriously wanted to give them a dollar to go get a pepper. Silly.

Fast service, huge selection and tasty food. The location in Somerset has just remodeled inside. The menu has changed a bit too, but still offers favorites such as Their Steak & Chicken Fajitas, Big mouth Burgers, Ribs and Cajun Chicken Pasta. There is a lighter selection available now along with a new Tex-​Mex section. For a chain restaurant Chilis really hits the spot. Mostly every-​time we are there the food is good, a little salty sometimes, but still worth a try. Just don’t touch that stupid kiosk thing they put on your table.

Food was good, but the televisions and now tablets at the tables make it nearly impossible to sit and have nice dinner with the family. To much stimulus.

I used to go to Chili’s in Somerset all the time a few years ago, but now my visits are less frequent. But overall, if you are looking for a decent chain restaurant this is one of the good ones.
I went with a group of friends on a Saturday night to celebrate National Margarita Day. There was a 25 minute wait which went by quicker than that, and we were waited on immediately. Our waiter, TJ, was fantastic. We never had empty drinks or empty chips & salsa. Most of us just snacked on the chips, but my sisters boyfriend has a chicken bacon ranch quesadilla which came out pretty quickly, and he enjoyed.
Overall if you want a decent chain experience Chili’s in Somerset is the place to go. Fantastic staff, and great margaritas. My personal recommendations it the Blackberry Presidente!
This is a great place to hang out with friends, have a few drinks, and enjoy the night!

Chili’s in Somerset gets a solid 4 stars. You cant expect much more from a chain restaurant. While they don’t serve craft cocktails their margarita’s are more than passable. food and service are consistently above average. My son enjoys the tablet kiosks at the table and plays a few games while waiting for his meal. Good family spot.

I’m not sure why this place has a rating of 2.5 stars… Scanning the reviews, it looks like most people have an issue with the service. I could see that; our waiters (we had 2 that were working together) did kind of disappear at strange times, even though one of them told us, when we remarked upon the place being fairly busy, that they considered that time to be «slow.»
On the flip side, they pretty much nailed the food. The only issue we had was that a couple of the small burgers (sliders) were not cooked well enough. Like, the entire thing was pink. Drinks were quick enough, food was brought out quickly enough, and we didn’t have to wait for our check. It also wasn’t presented too early.
I think this location is pretty good. I just wouldn’t recommend it during really busy times… I think the service would probably suffer based on what we experience during «slow times.»

Wasn’t as bad as the other reviews say! I got the 2 for $ 20 deal with my sister. We got the tortilla chips and salsa which were addicting and yummy. And for my entrée I got the honey chipotle chicken tenders, so good! Overall it was cheap, delicious and the waitress gave us a bag of chips and a container of salsa to take home. I would come back!

Disappointed in the Menu changes. I used to love the Chicken Club Tacos, but they’re no longer on the menu. I went with the closest to them I could find. The Crispy Chicken Tacos. What a let down. Small pieces of chicken. Most of it being batter. No bueno! Staff was friendly and the margaritas were decent. 2.5 *‘s

I have been several times in which I ate at the bar and was somewhat pleased. I took my 6 and 4 year old today for dinner at 4:45 (early and wasn’t really busy). The service was so slow, in total dinner took 1 ¾ hours (doesn’t work well with young kids). The meals were delivered by the manager and as he was putting my ribs down on the table, my meal fell off the plate. He was apologetic and got me new ribs… took an additional twenty minutes, by the time they reached the table my kids were done with their over cooked mediocre cheese burgers. I had to rush to eat. Finally the bill came over, I was thinking that the manager would comp my ribs… well I was charged for 2 rib meals and they comped 1 rib meal. still had to pay for my ribs. terrible customer service and I will never be going back. the people and food suck.

Well. Its a chain restaurant. Its a fine atmosphere for a bite to eat, drinks and catching up. Last time we went here it was because we needed a place that was open past 9 on a Tuesday for food.
After previous experiences at various Chili’s I don’t try to order anything but a burger; as everything else is entirely too generic. The burgers are at least cooked to order. I know what I’m getting, and I’ve not been disappointed.
Unfortunately, it being a chain restaurant, they apparently hire whoever has a pulse and is willing to wait tables. our waitress this time was pleasant enough, but it took 15minutes to be seated (the place was empty, the hostess was no where to be found). I understand it was a Tuesday night late… but where was the hostess? After getting seated it was another 15 before our waitress showed up. I imagine, she had no idea she had a table. She was pleasant enough, and didn’t mess up the order, so we gave her more credit, but she wasn’t terribly quick.
Nothing was problematic enough on this visit to warrant a call to the manager or leaving her 2cents for a tip, so I suppose it was successful in the eyes of a Chili’s.

This place has always been pretty busy since the week it opened 5+ years ago, that must tell you something. I’ve avoided times when there was a long wait, so those gripes might be valid. It is basically a Chili’s but I have never had a complaint about the wait staff. Once, on a Saturday afternoon, they were very acommodating to substituting almost all the sides for some finicky eaters. If you know what to expect from a Chili’s, I think you would like it, maybe avoid the busiest times. I frequently order takeout of make-​a-​combo meals and they have never failed to be good and ready in about 20 minutes.

I decided to go here because I have a gift card to Chili’s. It’s pretty sad when you’re RELUCTANT to go to a restaurant when the meal is going to be FREE.
I didn’t even get to the food portion it was so bad. I showed up the day after New Year’s only to be told it was a 20−25minute wait… for two people. That is ridiculous. I’ve worked in restaurants before… it’s never 20−25minutes for TWO PEOPLE. That long of a wait means you people clearly do not understand how to run a restaurant.
Oh, and let’s talk about the blonde ditz hostess who could not explain to me why the wait was so long. I asked her why only the bar portion and about 5 tables were being served… while the entire right side of the restaurant was vacant. She answered me by saying, «Well, we don’t want you to have to wait so long for food». Ok… so instead you’re going to have me wait 25 minutes to SIT DOWN? The entrance way was VERY uncomfortably full. There was literally a WAIT for the ditz hostess to tell you there was a WAIT.
I then asked her if we could sit at the bar while we waited… there were at least 5 visible seats available at the bar. She then told us that the bar was full and there weren’t enough waitresses to serve us. I pointed out that if we sat at the bar, the BARTENDER would be serving us… she disagreed with me? Am I missing something?
I spoke with the manager, another complete ditz. She said that they were understaffed because 2 separate staff members got into 2 separate car accidents. First off, that is probably bs, and considering what followed… it’s definitely bs. I then asked her how 2 people could possibly wait on 30 tables. (Mind you, there were at least 10 parties waiting in line… this was not an unreasonable question) Then she said well, 3 people actually called out. So I asked, oh… so 3 car accidents then? And she replied, «Yeah, freak coincidence». I then tried to explain to her that her managerial skills were lacking a bit, I also explained a more efficient way to manage things, to which she gave me an attitude and I hung up with her. No wonder Chili’s is going under.

The food is great but sadly the staff ruins the place. Last time we went we had to wait 25 minutes for a waiter/​waitress, then another 15 minutes for drinks and over 45 minutes for our meal never mind refills or extra drinks.
This sadly will be our last visit to this location ever.

Looking for a place to get together with some old friends for a couple hours? Chili’s is your place. Met up with two high school friends last night to catch up, grab a bite to eat, and down a few well-​earned beers after a long work day. We all met at up 6:30, were seated immediately, and promptly given menus.
I ordered the endless soup and salad option ($ 6.99 at lunch but add $ 2 at dinner time) with draft Bud Light ($ 1.99 special!). I love their loaded baked potato soup with chunks of potato, a creamy blend of cheeses and bacon bits sprinkled on top. The salad is nothing to write home about. That is.. . if they bring you the correct one. It bothers me when the waitress is aware that she’s making a mistake but tries to pass it off on you. «You ordered the Caesar salad right?» No I didn’t, so when I said «I’ll take the House salad» then you listed off my choices of salad dressing, and I said «Ranch» you’d obviously record «Caesar» on your little pad.
This only begins my gripe about our particular waitress. Being a girl, with mostly male friends, you get used to the occasional flirting thrown their way from the rest of the female population. I don’t have a problem with this.. . what-​so-​ever. What I do have a problem with is when the flirting interrupts normal conversation and professional boundries.
«What can I get ya babe?» To one friend. :elevator eyes: to the other. Lingering around the table after asking if everythings okay.. .so long that you take a 2^nd look at her as if to ask.. . Well, do you need anything or can we go back to our conversation? Just as I was about to entertain the idea that I was just making it up in my head, both friends turn to me and say «What’s with our waitress? She’s really strange, and its awkward when she’s around.. . » Case closed. Don’t get me started on how painfully slow she was. So much so that when we needed change for the tip my friend stated that he was going to the bar because «she’ll never come back.»
I’ve been to this restaurant without incident several other times and have had a variety of wonderful and pleasant waiters/​waitresses. It’s unfortunate that we were «blessed» with lonely or bet-​driven service on this round. Fortunately, this will not keep me from future bowls of baked potato soup :)