Isabel’s Cleaning

DO NOT USE THIS BUSINESS… BIG TIME RIP-​OFF. I also purchased vouchers from Eversave and was scheduled for an appoitment. Wasted a whole day and she never showed up or called to re-​schedule.

Pretty much the same story as Shannon except that I can’t even get the respect of Isabel calling me back to give an excuse. She just didn’t show up today (after I took the morning off to meet her at my apartment) and didn’t call at any point before she was due, while I was waiting, or in the hours since.
This is after needing a solid month of calling and leaving voice messages to get her to even call to schedule the time that she didn’t show up for.
Cleaning services on an eversave/​groupon type site are not a good idea. From now on, unless I can go to the place to redeem, I won’t buy it. And hopefully this review will help anyone thinking of using Isabel’s service to choose a more professional and courteous organization.

I purchased an Eversave coupon for 2 hours of home cleaning from Isabel’s Cleaning in March and really really wish I didn’t. I should have known something was up when the business wasn’t on Unilocal.I don’t even know how she has a business. In order to redeem the voucher, I had to leave 3 messages before I got a call back for an appointment. Fine. I made an appointment for a Saturday morning that she said she had had a cancellation. Great, love instant gratification like a quick appointment. Well that Saturday came and we waited and waited and waited. She never showed, never called. I called to find out where she was and left a voice mail saying that she missed the appointment and it needed to be rescheduled.
2 weeks later, I hadn’t heard from her so I called again. Her response was a little quicker this time but there was no explanation or apology for the missed appointment. She said she would «call back when she had her appointment book in front of her». She called the next day and we agreed for 3 PM on that Friday afternoon. I rushed home, rushed around to move some clutter so she could get to the things that needed to be clean. 3 PM came and went. I called her at 3:30. She «forgot to write it down». again NO apology. She told me she would call her partner to see if he could come tomorrow (Saturday) morning. I am still waiting for a call back and frankly I don’t even want to hire her at this point.
Eversave unfortunately cannot refund the cost of the voucher but their customer service has been splendid and the gave me some credits towards future purchases. I recommended to them that they not feature Isabel again.
This is the worst customer service I have ever received in my whole life.