Minuteman Press of Somerville

2−10−15
As a resident of Somerville, NJ and someone that conducts business locally, I always try to give any business that I may have to the local merchants rather one of the big box chain stores. I feel that it better serves my community and enhances the value of our town when the local business thrives. Recently, I needed the services of a printing company, I approached Minuteman Press of Somerville to gather information. Calling ahead of time to make sure i could meet with the right person, I spoke with a women by the name of Carol who was clear to point out to me that she leaves sharply at 2:00pm. Upon arriving shortly after 1:00, I introduced myself to Carol and explained that I needed her help to guide me through the process (Not having experience with printing myself). Carol seemed perturbed and proceeded to treat me as an intrusion rather than an opportunity. Anytime i asked her a question, her responses were short and curt and I was made to feel that I was inconveniencing her. Rude is a mild description of how she responded to all of my inquiries. My co-​worker (who was with me) was astounded as to how rude Carol was and felt very uncomfortable.
It is very unfortunate that I had such an unpleasant experience with Minuteman Press, as I always try to use the local merchants versus the large national chain stores, however under these circumstances I am forced to go elsewhere with my business. I initially selected Minuteman Press because they were referred to me, but feel the way i was treated was less than acceptable. Going forward, they will never see any business from me and if asked I will STRONGLY DISSUADE anyone from using this company.
To the owner: Your front line people are the face of your business, I hope that my experience was an isolated incident and Carol is not a true reflection of how you care to conduct business or how it is perceived by your potential clients.
Best of luck!