Mirabella Plumbing & Heating

Joe has done a full boiler and hot water tank replacement at my condo and I’m very pleased with the work, professionalism and attention to detail. He has also responded to house calls on a few occasions and always in a very timely manner, once on a holiday. I highly recommend him for anyone with plumbing needs in the area.

Responding to a shower leaking into the wall (fortunately, only when on), Joe was able to look at the problem same day and make a repair the next morning. $ 190 for the fix. Don’t know how that compares, but I can’t complain. (About the repair, anyways. I can certainly complain about the over-​hasty job installing the fixture done by the seller of the house.)

I needed a garbage disposal replaced so I called Joe and he was available that week to do the job. He quoted a price on the phone and he stuck to it even though it was a significantly harder job than anticipated. The old disposal was rusty so it couldn’t be unscrewed so he had to be creative to remove it. Nice guy and great service.

I unexpectedly came home to rushing water coming from a pipe under the bathroom sink. I called around to a number of places and everyone said they couldn’t come until the following week, then I lucked upon Mirabella. He warned me that he was booked for the day and wouldn’t be able to come until that evening, but he listened to my problem and upon hearing that no one else would come offered to stop in before heading out for his first call to see what the problem was so he could come back that evening with what he needed. He was thankfully able to slow the leak which meant I didn’t have to spend the day in the bathroom emptying out the sauce pan that was being filled about every ten minutes. He came back that night and switched out the broken pipe with in 15 minutes. He never once complained about the 90+ temp in our un-​air conditioned apartment and patiently explained the problem and solution to both me and the landlord. Mirabella is exactly why I believe in local, honest business. I cannot recommend them higher.

I got to thinking about things that ought to be reviewed on Unilocal more often than the local cupcake shop (we all know they’re both delicious and overpriced, okay), and I thought about how awful plumbing problems can be, especially if the experts continue to botch the job. And then I thought of Joe Mirabella, who had serviced my old apartment three years ago.
And I thought to myself, «That guy was AWESOME!» He is friendly, funny, and, moreover, competent and hardworking enough that I remember him three years after the last time I saw him. Not only did he always do what he came to do efficiently, he would explain all of the issues to us. He was happy to look at other small things, without fanfare, for which I’m ultra-​grateful, because what I thought was abysmal water pressure in the master shower… was cardboard that had lodged in the showerhead. (he didn’t even tease me for not thinking to look)
So, considering the nature of plumbing and heating emergencies and that they often require you to let a stranger into the most private areas of your home, I think that knowing Joe is good, trustworthy, and totally not awkward about it is vital. If I were still in Cambridge-​Somerville, I wouldn’t call anyone else.

Joe Mirabella called me back within an hour after I reported a problem with water gushing from somewhere under my kitchen sink. By that time I’d already had a look-​see and it turned out I was able to fix the problem myself. I explained that I’d diagnosed and fixed the problem and he was actually cheery about that fact.
Despite not ultimately needing his services, I was impressed by the prompt response and Joe’s friendliness. I’m not going to wish for a plumbing problem… but if I’m unfortunate enough to get a doozy, Joe is first on my list to call.