The UPS Store

I know my rating will change soon enough.
My mother went there before and had great service! today we went in there trying to send a few things back to my dorm in DC. The woman «taking care» of us, I don’t know her name but she was a larger woman, needed a lesson in customer service and transparency. My mom and I were confused on why we had to pay $ 71 to ship a few things. I will add that I’ve never done this before but this woman seemed to be frustrated or something that she ended up just walking away. Her tone was a little condescending and really caught me off guard. I asked her if I could pack the things myself and if it would be cheaper and she insisted no and then just kept getting agitated. When she walked away from us, in the middle of us asking question, we just walked out.
But again, my mother has expressed about the great service shes received from here but we just couldn’t believe this.

I was there to make a DHL drop off today. They were out of DHL supplies and upon asking why so. The guy responded with extreme rudeness that because DHL is out of the supplies. Reminder to the staff: DHL comes every day to make pick ups at this location just ask for some supplies. The worst UPS store I have visited ever ! How rude and uncooperative.
****Update to comments above. I was told by DHL and its on their website they go to their drop off location on a daily basis Monday through Friday between 9 am and 5 pm. I will check with them to make sure and complain there if need be.

So expensive it blew my mind. My recommendation is wait in the lines at the post office if you’re shipping anything small.

This UPS store has lost my drop-​off packages that I’ve handed directly to an employee twice! In both instances, the tracking numbers for my packages were never scanned according to the UPS site, but I had handed the packages over to UPS employees behind the counter. I don’t know what this particular store did with them, so I can’t say if they were stolen by an employee who purposely did not scan my package, stolen by a driver who noticed a package was never scanned before, or not reliably taken care of by the store. Whatever the case may be, the store does not appear to have sufficient security, since packages just go missing from there.
The first time I came here a few years ago, they told me they did not give receipts for dropping off labeled packages for shipping. I thought it was strange because every other UPS store (any every other carrier) I’ve gone to has always provided them, but I did not want to go to another store at the time. When I checked on my package days later, the tracking information still claimed that it was waiting to be received by UPS. They claimed to not be able to do anything about it so my package was just lost and I went to alternate carriers or UPS stores.
I started going back again this past year and asked about receipts, and the person said they’ve always given receipts. That person must have been new and did not know what they were talking about because I was able to confirm afterwards via the owner that they did not give receipts back then. Knowing that they do give receipts, I continued to use this particular store again and ask for receipts every time as a precaution, and all was well for about a year, until a few weeks ago. I got the receipt, but I was careless and didn’t notice that one of the two tracking numbers on the receipt was actually not for either of the two packages I dropped off. I checked the unknown tracking number and it is somehow for a package delivered over a year ago! I’m not sure if the employees are somehow allowed to override the machine to print different tracking numbers, but it’s a little suspicious. It’s not a surprise that the package that does not have its tracking number on the receipt is once again, still supposedly waiting to be picked up by UPS. Even if they forgot to scan the package in the store, I would think that the delivery drivers would be able to update the status from scanning it, so it appears the package was either misplaced or stolen.
I’d advise anyone using this store to make sure you get a receipt and verify that the receipt actually matches what you dropped off! Additionally, if you have a smartphone, maybe make sure the tracking information is updated as well before you leave the store, assuming the updates actually post immediately (I’m not sure it they do. If not, that’s unfortunate). While the vast majority of packages should be fine since no business would ever want to be in trouble, you’ll regret not taking extra care the day you lose an extra valuable package, regardless of insurance or not since the store can claim not to have received anything with no receipt or an incorrectly printed receipt.

Tim and Carol went above and beyond today, which I really appreciated. Tim was extremely helpful on the phone, taking the time to walk with me through the project I wanted to do and explaining my options. I emailed my image in, asking for it to be printed on a poster ASAP. Then I got distracted with chores and stopped paying attention to my email. When I didn’t respond or come to pick the poster up, Carol called. As closing time neared, knowing that I really wanted to get my poster today (and they would be closed tomorrow), they called AGAIN, and sent another email. I missed both calls and didn’t even notice that I had messages (ENTIRELY my fault), and it never occurred to me to ask how long they’d be open. Carol even offered in a message to stick around a little bit if I asked her to, so I could come in. When I finally called back (after they had closed) I got their answering system, so I jumped in the car just in case they might still be there. Both Tim and Carol were still there, closing up and very kindly opened up to let me pick up my poster.
Two extra wins: The quoted price was a bit more than the actual price (which is always nice!) and Carol had taken the time to erase the background of my image, because she knew that I planned to cut it out. Saved ink, and went the extra mile without being asked!
All in all, both of them were extremely kind, more helpful than could ever be expected, and turned around a last minute request within a couple of quick hours.
Also, I’d been in the store twice before that day and Carol was super nice both of those times too!

This store and the people who work there are a staple in the success of my small business. They are not only kind, but very helpful. The owner and two regular employees are friendly, answer questions and do so much more than standing behind the desk to ship your mail and your money. I will always use their services and recommend them to anyone with shipping and printing needs.

Had to ship a fragile box, lately the us postal service has been a better choice with their flat rate prices for shipping. What I needed to ship would not fit in the flat rate box, I also had another package that had a potage paid by ups, so it was decided that I should mail this fragile box with ups.
I was happy to have found such a large ups store in the east coast, but unlike some of the other ups stores I had been to I was not greeted or even looked at to tell me i would be helped in a moment. I asked the sales lady if they can access my address book from calif store. I had been told that all I needed was my phone number, she said probably. But continued to get information from me as if I’m not a returning customer. The store smelled of a very bad garlic from the business next door, I needed to be out fast. I asked her to please email me a confirmation of shipment, she said no problem but never did. She range me up wrong and had to redo. All she was interested was to keep repeating herself that they do print and make wonderful business cards. Even though I had informed her when I first arrived that I had done business with ups stores ever since they first opened and knew all the services that they offered. I wanted to stay polite and don’t shout at her that I would not trade vista prints high quality printing and prices for ups stores over priced printing. I don’t know why they just don’t stick to what they are good at and just be a shipping carrier! I’ll make sure I don’t go back to this location not so much for the service I was not given, but because when I came out I smelled like horrible garlic for the remainder of the day.

Dude with the glasses who I imagine is a manager (I hope not) was the most surly person I’ve ever come across and incredibly unhelpful. Even before asking for anything the guy was giving attitude. After showing him a price I found online for shipping my box using the UPS shipping calculator they argued and said they couldn’t honor that. I asked how I can get the price shown online that was $ 40 cheaper and he said he didn’t know and had never used the UPS website. When he took dimensions of my package he tried adding an extra inch to them, even though the actual box dimensions were clearly printed on the side! This place has lost my business.

I drive to this store even though I live in Medford. Always polite, and go the extra mile in customer service. I recently shipped a parcel internationally and somehow the waybill got detached. I phoned the store and they sent a new one to the foreign ups store! Instead of me playing who to call and where to fax it too they took care of it for me! Why I love ups any day over fedex!

Update: The owner of the store contacted me and explained the store policies. I’ll bump the review one star because of his effort to reach out to me. It shows that he really cares about providing a good service.
I went to drop some boxes off at 1:00pm on Saturday March 14^th. I brought my own printed labels from Amazon and had not taped the boxes yet. I applied the sticker labels to the box and noticed the toner was smearing. I asked the guy to please put tape on top of the sitckers and he sais «Yes, I’ll do it». Then he proceeds to take the boxes off the counter and literally throws them on the corner. I had 3 big boxes. I repeated «Can you please put tape on the labels?» He says with a tone «I’ll do it when I finish with all of the customers». Then I say, «well, can you give me the tape and I’ll do it?» He says NO! in a very rude and disrespectful manner. I didn’t really want to fight at this point. If UPS loses my package because of an unreadable sticker I will hold this guy responsible. He needs to be fired for being disrespectful and unhelpful to customers. Knowing UPS, they won’t do such a thing, they are known for its terrible customer service. I hope the franchise manager reads this and takes some action.

The few people I’ve interacted with — Don, Carol, and I think another fellow on the phone whose name I forgot — are super friendly and helpful. They’ve been great at deciphering my disorganized attempts at describing my odd situation.
They worked with me to setup a rental mailbox during a cross-​country move where I wouldn’t be moving into my apartment until about two weeks after arriving to the area. They made that whole process simple and, when I finally made it to the store in-​person, helped me finish up all of the remaining details.
Bottom line: don’t be discouraged by some of the older, lower-​star reviews. I’ll keep coming back to this store and will hopefully continue to have great experiences.

Service is slow– whenever I’ve gone in, they act like I’m inconveniencing them by asking them questions. They advertise that they can print, but they haven’t been able to whenever I’ve gone in… Printing should be so simple I don’t get it! Have had much better experiences at other UPS stores.

Got a document notarized, passport photos, and copies for a reasonable price. Staff were quick and friendly!

The store owner was very helpful and personable for packing and shipping a package. There was no fee for packing my item — just the cost of the box (about $ 10)! This was a huge difference in comparison with the Davis Square UPS Store, which wanted to charge me $ 40 for packing+box, not including UPS shipping costs.
The location is not great if you don’t have a car, though there are several bus lines that stop there.
[EDITED after conversation with owner] According to the owner, as of 2013 this is a fine place to drop off pre-​paid UPS packages; I look forward to trying it out!

The UPS store was one of my first interactions after moving to the rude and grumpy east coast from the polite and friendly midwest. Baptism by fire I suppose. My apartment did not have a secure way to receive packages, so my parents had sent some of my things via UPS to be picked up at the store. Since the stores are franchise, each one handles these kinds of transactions differently. As I found out when the nasty lady at the counter tore into me.
I told her I was there to pick up some packages, and she rolled her eyes at me. She then lectured me on how if I wanted to have packages delivered there I would need to rent a mail box. The whole time she sighed and acted as if I had ruined her day. I told her I would be more than happy to sign up for a mail box, since I knew my parents planned on sending more things. She grumbled and proceeded to look for the form. After 15 minutes of searching and calling her co-​worker she came back and said they did not have it. She told me that I could pay 25 dollars to retrieve my things that evening, and then come back and pay an additional 25 dollars for the mail box. After she explained this she looked at another customer in the store and loudly said, «I am sooo sorry for the wait.» I asked her if she had been able to find the forms, would I still have had to pay double. «I guess not.»
«So, you’re telling me that because you don’t know where the forms are, you are going to charge me twice?»
«I guess so.»
I finally go through to her (most likely because she wanted me to leave) and convinced her to hand write an agreement. There is absolutely no excuse for this behavior. While it was my fault for not having the box set up ahead of time, there was no reason to speak to me like I did it to ruin her day. It was certainly not my fault she could not find the form, and yet she tried to use that as an excuse to double charge me. I am so thankful I only had to pick up a few more things, and her demeanor never changed each time.

I go here for all my copying/​printing needs., they’re always super helpful, friendly, and affordable.
Recently tried to go to kinkos and I felt I was interfering with their day when asking for help.
Big thanks to the staff here who always make me feel welcome and generally happy to help… Great job

The shipping is fine, prices are fine, and the man I have dealt with a few time was super friendly and helpful to me.
The problem is, each time I have been there, he has spoken SUPER rudely to his female co worker. He belittles what she says and mocks her, and she is timid and says Im sorry, and you can just see her being crushed by his verbal abuse. It makes me so uncomfortable and angry, I am seriously considering going in and talking to him about it, but Im afraid that might make it worse for her. The man is a fucking asshole. I will not use this location because his treatment of her makes me sick. I hope he gets what karma will surely bring him.

This is the only place I go to mail stuff. Everyone is nice and courteous and have a magical way of making the whole experience fun. I’m just mailing a package, but the whole experience there always leaves me smiling.

Everyone has a different experience. Here’s mine:
I had a big, heavy guitar amp. In a road case. With a big footswitch. Wasn’t sure exactly where it was gonna go, because it’s up on eBay, and who knows. But I needed soem shipping quotes for such a heavy, irregular package.
Carol, a manager, not only gave me detailed quotes, she offered — let me specify, I din’t ask — she offered to let me leave the cumbersome beat there in the store!
Two days later, via email, I asked for even more quotes to different ZIPs, which I had in my inbox before 11am the next day.
Though I was concerned my big, dumb equipment must be in their way, i was again assured that all was fine, and that, considering the approaching snowstorm, I’d be better off not lugging it back and forth.
People, that’s customer service. I don’t give a rat’s ass about UPS’s rates or standards.
I was treated like a person, not a customer.
A decent Unilocal review is the least I can do to acknowledge when people actually TRY.
Thanks Somerville UPS Store!

You’d think The UPS Store would fight on behalf of UPS in a shipping dispute? You’d be wrong.
After a couple cases of glassware in original packaging were destroyed by the logistical wizards of UPS Ground, the staff courteously reached out via email to let me know of my merchandise’s untimely demises. I replied asking if the value of the merchandise and the cost of the merch would be reimbursed, to which they answered UPS handles an investigation in to the incident and determines their liability. I’d be notified within a few weeks.
Fast forward 20 days: UPS decides the original packaging wasn’t good enough (even though it survived a trip from Mexico, ha-​cha-​cha-​cha!) and so they wouldn’t pay for a penny. The email from this shipping center’s owner was entirely empathetic, and said they would file an appeal. They did, and sent me the paperwork to prove it.
Fast forward 13 days: appeal denied, I’d get bupkis. The owner proactively offered to refund the entire shipping cost, and work with me to potentially get the merchandise replaced. This was out of their pocket, even though they weren’t at fault (turns out, the box fell off a conveyor belt in NYC. Awesome!).
That’s a step above in customer service, and it’s much appreciated.