The Home Depot

THEY CLOSE AT 9P ON SATURDAY NIGHTS!!! website does NOT account for «holiday» hours, which is embarrassing in this day and age that this info is not updated on the website. PLEASE POST ON INTERNET WHEN STORE IS ON «HOLIDAY» HOURS! BTW, what holiday is November 14? None I can think of…

As I’m reading these bad reviews of this Home Depot in Souderton, I’m finding them quite hilarious. They’re complaining about awful customer service but I really gotta disagree with all of them. I came in here to pickup a paint brush and some blue tape because we were on our way to Calvary Church for a graduation. Upon entering the store, I was asked by numerous employees if I needed help. This is my first time in Souderton, PA and this Home Depot is so much more organized and cleaner than the Home Depot in Glendale, Queens NY. There was no line at the register and self-​checkout counters and the parking lot was filled with unattended shopping carts. When you’re this bored in the burbs, I guess you gotta find something to complain about to keep yourself entertained.

This place is horrible when it comes to customer service. No matter which department I’ve gone to whether it’s paint, gardening or shelving, I’ve had to track someone down and once I find someone, it’s always the same – «We’re out of that» or «That’s not my department». I’m done with Home Depot.

782 Route 113
Souderton, PA 18 964
(215) 723‑0668
I rented a flatbed truck in October of 2012. I saw the truck and went in to see if it was available. It was. They verified my license/​insurance and I put money down. Then I drove away. The service was great. Just like a rent-​a-​car you will have to fill it up with gas before you return it. I also rented a moving van in August. Both of my rental experiences were positive ones. I recommend Home Depot if you need to rent a moving van or truck.
(Store #4158)

Never have anything you need… And if they do have it the don’t have enough of it. Also. Wood is generally cheaper here, but you’ll have to spend so much time digging thought the disorganized racks… And getting help is hit or miss… my latest miss was black satin spray paint… how do you not have this… come on…

I agree that this HD does not have the best customer service. My fiancée and I were looking at snow blowers and literally had 4 + employees pass us, never asking once if we needed help, which we did. We finally asked one of the employees but of course they didn’t know anything and had to ask someone else. No one here seems overly friendly or just ready to help you. I remember standing around looking for something and again, had like 10 employees wiz pass me, never asking if I needed help. This is literally a few blocks away from our house so that is why we go to this one — if not, then I would def. go elsewhere.

Have fun trying to find a person to help you here. They all pretend they dont work in the area you need help in. This place has poor custermer service!

Unfortunately the days of the helpful local hardware man are about over so the choice we have is Lowe’s or HD? The answer is: Home Depot, for these 2 reasons:
1. better service. I tried for 20 minutes to try to get someone at Lowe’s to help me with granite countertops, and finally the impatient salesperson told me to go press a button and wait «over there». I went to HD and found very helpful and quick courteous service, and also:
2. better prices. On just about everything where there is a difference… trust me, I have compared.
JMHO…

Since buying a house I’ve learned Home Depot has good prices. Unfortunately that is about where my praise ends for them. I would absolutely advise anyone not to purchase major appliances from home depot. When we were buying our house we went here and purchased a fridge, washer, and drying that we were told would be delivered the weekend we were moving into our house. Literally the day before we moved in we got an message telling us our order would be delayed two weeks because two of the items we ordered were not available. After several phone calls and a trip to the store we ultimately canceled our order because even the store manager could not help us out. Ultimately we went through a small Sears store, saved money, and got our appliances in less than a week.
Another time we were in there I was looking for a fire pit. I walked over to three staff members and ask if they could point me in the direction of the fire pits. One staff member replied, «Dude, they are out of season. We don’t have any». Considering it was June, I was perplexed as to why fire pits were «out of season». So we wondered out of the store and sure enough there were fire pits down by the home and garden section. Needless to say we left without a fire pit.
In general the staff at this particular Home Depot has been friendly. My rating is more a reflection of Home Depot in general and the system they have set up as a giant company.