DCH Auto Group

Not sure how my review was removed but I’m back. Still waiting for a call from the corporate office about the horrifying customer experience I had a few weeks ago. The post was there and they kept asking me to call and discuss. I did and left messages. No one called. I guess they figured how to remove the post. Read my experience on
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Both Sam and Nitin are part of an exceptionally talented and professional DCH Auto team. It was a pleasure to work with them. They made the process of leasing a car easy and we walked out of the dealership in less than 2 hours!

One of the most professional and best managed dealer groups I have ever worked with… Plus they have several community outreach programs going on in collaboration with organizations such as SADD, and the Flagship DCH Auto Group promotional campaigns designed to prevent teenagers from engaging in distracted driving. When I visited the DCH Auto Group headquarters, their lobby area contained several display cases and the walls were lined with J. D. Power and Associate consumer satisfaction awards, Independently judged Dealership awards, and a variety of other credentials that DCH is rightfully proud to display. While working with the DCH dealership General Managers on improving their digital marketing activities, I was surprised to learn about the many systems they have put into place to both monitor and assure customer satisfaction in their sales and service departments. I am very familiar with the way car dealerships are managed and operated and can confidently recommend the DCH Auto Group dealerships as amongst the best in America when it comes to their commitment and execution of customer service and satisfaction monitoring processes.