Benoure Plumbing & Heating

We recently worked with Benoure to replace our garbage disposal and install a new toilet in our home. Several years ago, they replaced my furnace. They are busy, so it takes some patience to get things scheduled. However, we found this was totally offset by the service they provide. The plumbers that come to the house are professional and efficient. They do excellent work that we trust. I highly recommend them.

competent, courteous, prompt service person
openly discussed the problem, answered my questions about it and what I could do for periodic service

Couldn’t buy a return phone call from a Benoure estimator — and I gave them two chances over a six-​month period.
And I was planning to put central heat in a new house. Tried once. No response. Tried again six months later. No response.
They need to return their calls if they want any business.
Apparently they are fat and happy.
Imagine, if they won’t call back to sell a multi-​thousand-​dollar heating system ($$,$$$), what will happen on a minus-​20 Vermont winter night when I have no heat and call them for help.
I’ll bring my business elsewhere, thank you very much.

Benourne Plumbing has serviced our heating system several times and they have always been prompt in responding and handled each issue with competence.
When we had no heat this winter they came right away. Glad to know we can count on them when we need them.

I cannot say enough good things about Benoure. Our very old furnace broke earlier this week, mid-​winter, and before one of the coldest weekends yet. After VT Gas told us we needed a replacement, I frantically called as many contractors as I could. Most gave me the same story, this is the busy season, they are very sorry but the earliest they can do is after the weekend. I left a message at Benoure and expected the same when I got a call back shortly after. Sure enough, super busy, earliest available next week… But he said he would call me back if something opened up. A glimmer of hope, and I returned to my list of phone numbers, and tried to figure out we would do with two toddlers in the house on a freezing weekend.
Within 30 minutes I got a call back from Benoure — he was able to pull some people off of another job and they would be able to install a brand new unit the next day! Music to my ears. Not only that, but he could meet me the same day to assess the old unit and the space and make sure the right unit was available. He gave me a 20 minute notice, i drove home from work, he did the assessment, gave me a quote. Very professional, very nice, honest.
Next day — showed up on time, with 3 extra guys. New unit brought in, old one removed, a few hours later… And we have heat!!! Not only that but the unit is much quieter, more even heating, it’s great. The workers were extremely nice and professional, answered all of our questions, put down dropcloths, worked steadily through the morning and afternoon.
Overalll a very wonderful experience. Was feeling completely helpless with the deck stacked against me, and I felt that Benoure was the only one tht acknowledged our situation and went out of their way to help us. So much appreciated. We will be definitely be calling them again in the future.

I love working with Benoure Plumbing. They are always reasonably priced and friendly. I have used them for years, both at my business and my home. I would highly recommend them.

I called Benoure as I had no heat on my main floor. Long story short, the thermostat had been changed from heat to cool. Apparently a house guest had changed it and I did not catch it. The technician fixed the issue 5 within minutes but then charged me for one hours labor. ($ 125.00) I can see that this is company policy, but did not appreciate that they wanted to charge me for a whole hour, when I was told that there was a technician in the area. The only reason that I went with Benoure was that they had installed the zone valves, which I thought to be the issue, and knew that they were under warranty. Next time, not only will I check the thermostat more closely (dumb move) but I will also call a company with better rates, as if I would like to work with a company that has fair rates for the work performed. I already felt bad enough missing the setting on the thermostat, but I had to pay someone $ 125.00 to tell me that.

Several folks recommended Benoure to us, but they really let us down. The case against Benoure, as I see it:
— It took 4 visits to fix resolve our original complaint («How come there’s no hot water in the tub? We have hot water everywhere else in the house!»);
— they were over an hour late for visit #3 because they were trying to find the necessary part somewhere in town that morning (which they’d previously told us that they would special order… and they didn’t even call the day before to say something like «it isn’t it yet»);
— they broke our showerhead while fixing the drain in the tub (and although we didn’t get charged for parts on that, it does appear that we got charged for time/​labor);
— every quote we got seemed to be at least ½ of what we would eventually get charged for (the only exception being the most expensive bill for the new hot water holding tank);
— they charged a service fee for visit #1 (what turned into the diagnostic visit) which I might have been OK with if it was otherwise wrapped up into the $ 2200 hot water holding tank installation (but doesn’t appear to have been).
We wound up feeling pretty dissatisfied with Benoure. They took a long time to resolve our problem and it wound up costing much more than what we had discussed. What’s worst is that we seemed to get different answers about our problem, and thus different recommendations about how to resolve it – and because of how long everything took, we wound up feeling pressured into going with a more-​expensive-​than-​budgeted solution just because we were desperate to get our hot water back – but this was only AFTER they had failed to get the part that they had originally claimed would solve the problem (for a fraction of the cost).
Just a bad experience the whole way ’round.