HD Esthetique

Purchased a Groupon for three laser tattoo removal sessions. During the laser tattoo removal, the esthetician places blue ultrasound gel and claims it’s «topical lidocaine». I literally had to read the bottle to realize this was bogus. But, it made sense since I had not felt any numbing the previous time or this time.
When she came back in after waiting five minutes or so for the «numbing» to take effect, I asked her if I could read the ingredients on the bottle and she handed it to me. There clearly wasn’t any lidocaine or numbing agent printed on the bottle. I questioned this. She claimed the gel with lidocaine was put into the ultrasound gel bottle. What the heck?
I told her I was going to leave to buy some topical at CVS and I’d come back in a little while because the last time I went through hell with the constant snapping of the laser. It is torture! She was bothered and started pulling out different creams out of cabinets. She checked about three creams and the final one she applied, she actually showed me the cream tube, was in fact Lidocaine (Finally!)
She then told me this application wouldn’t make a difference because it was the same thing that was in the ultrasound gel (pfft. Yeah right). I started feeling the area numb in about two minutes. She took about fifteen minutes before she came back in and had the worst attitude. However, no complaints on my end. I was happy as could be. During this session, I felt almost no pain.
It was a complete 180 from the first time I came in.
These people have no respect for their customers.
It’s no surprise that anytime I’ve called to make an appointment they can see me the next day or the same day right away. It seems like they do not have any patients. They are so cheap they can’t even apply topical anesthetic to their clients which literally costs them a couple of dollars. They try to scam you by telling you the laser will be painful and that the «topical anesthetic”(which is actually just ultrasound gel) will not do much in preventing the pain in order to trick you into paying $ 50 for the local lidocaine anesthetic (syringe/​shot). Ridiculous.
I have one more session left. I will more than likely not go back. If you do purchase a groupon, I suggest you contact groupon and ask for your money back. I would never recommend this place to anyone.