Petco

Just like they say.. . Petco, Where the Pets Go. 4 paws up!

I would give this place 5 stars, but I’ve been having so much terrible luck with customer service reps at various locations now that I feel the need to finally voice my opinion. Too many people do the bare minimum nowadays.
I purchased a $ 59.99 car cover for the back seat and treats that were marked 16.99, originally 19.99. I also donated $ 2 to the funds because I ALMOST ALWAYS DO. I also have spent enormous amounts of money at Petco since I just got a puppy in fall. Never had a problem with anything.
So this past Friday, I misread the receipt and thought that I did not receive the $ 3 coupon. The employees response, «oh, you should have told me. I would have probably just given it to you.» I stood there… well? Are you not going to now? So I bluntly asked him if he could do the return and apply it. He immediately looked annoyed, as in, wow I really have to do this for $ 3?
He asked me if I really wanted to just return it and ring it all back up again, and explained that I wouldn’t be getting the $ 3 on my card until after 24 hours.
Thank you very much for the information. And yes I still want to follow through w the process.
– I live on principle. I don’t care if I lost $.5 or $ 20 to a coupon deal, I want what is marked. And based off of all my customer service experience with wrongly priced items, the customer always pays the smaller amount if anything comes out incorrect. –
I explained that to him and he didn’t seem amused. Then, maybe 10 seconds later, he realized that the coupon peice did in fact go through, but it showed the information at the bottom near the total. His response, «wow you almost just returned something for no reason.» I thanked him for catching that and told him to have a nice day while he scoffed at me walking away. Then, sarcastically added yeah you, too. I really hope I didn’t put too much of a damper on his poor day. Geez.
I might be one of the most patient customers there are, and even more patient employee w my clients.
My advice to all you people doing the bare minimum at your jobs, learn to bite your tongue and run the business as if it were your own. People notice.
Believe his name was Ivene as seen on the receipt. 5“6′-5“9′, black hair darker skin tone. Working Friday afternoon at 230 pm.

This place has a great selection of anything you need for your pet! So much inventory… Great store, but this review will be primarily about the training… We started coming here after adopting our dog because I had read about the dog training here on Unilocal.
We took him to the basic puppy training with Felisha. Felisha knows dogs. Plain and simple. She doesn’t mess around. With that says she loves dogs and we trusted her with her advice and her training techniques. A year or so later and our pup still remembers the basic sit, stay, and roll over commands. We should have continued going for more progress… But we were busy getting married, moving, etc.
Long story short… If you need training for a new puppy go to Petco and Felisha will teach you how to train them. She will tell you how it is. She does not «baby» your dog, so if you expect to go and have your dog sit on your lap, think again.

Petco South Miami… Oy Vey!!! They are abusive to clients and abusive to animals. No one should bring any animal they love to them.

See review for Pet Supetmarket… and change the name to Petco. I’ve never had any experience with the pet training part of the stores… as my pets all behave perfectly. being cats… of course!
Done! (brushing hands). Next?

Only place where I can find Avoderm dog food. My beagle has seizures when she used to eat Purina dog food but after changing to Avoderm it stopped. They have a great selection of toys for dogs and cats.

I’ve got to see the kitties right MEOW. (Punny, right?)
A Petco is not a Petco, alike. Yes, the store is a nationwide chain, but they do vary in size and selection. This Petco, especially, is great for those looking to adopt some animals as they have kitties in-​store and even bring in more puppies and kitties on the weekend.
The location is large enough and as clean as a pet store can be. (Then again, apparently dog’s mouths are cleaner than our own.)
Anyway, headed over here with a friend to buy dog food for her doggie. The people working there are your typical Petco employees — invested and helpful, but don’t be expecting service like at the Doggie Ritz.
They do, however, offer dog training classes.
I love going her to see the fluffy puppies and kitties! Maybe all these warm fuzzies are making me biased, but they are just soooo cute!

Took my precious Maltese in for grooming at the South Miami Petco and let me say that I am both appreciated and impressed by the excellent customer service provided to me by everyone from the groomers (Sadie and Tess) to the cashier at the front desk. Thanks Petco south Miami for helping Lilly and I. It was definitely money well spent. Much love!

This review is specifically for the Dog Training course offered in-​store.
After adopting our 10lb fluffy ball of joy, who shortly thereafter became our 11lb disheveled ball of terror, we decided to try the Dog Classes offered by Petco.
There are 2 basic options: 6 weeks or 12 weeks. We were cautiously optimistic in signing up for the 6 week class, but after several ‘accidents’ on our rug, we upgraded.
Our instructor’s name was Felisha (not Felicia or Felishia– get it right,). Felisha is one of those people with the uncanny ability to let any dog know who the HBIC is. Within seconds of handling our pup on the leash, it was as if she swallowed tranquilizers and joojoo behavior juice.
Within 4 sessions we confidentially learned ‘Sit’ ‘Leave It’, walking on a leash and basic house training. I was very impressed. My only critique is that the class sizes should be smaller. When more than 3 dogs show up, it makes it difficult for them to pay attention, or get specialized coaching from the trainer.
Overall I would definitely recommend Felisha, but would suggest looking in to at-​home training options.

Unlike other reviewers, I thought this Petco was very spacious, clean, and otherwise enjoyable! I may not be an expert on fish happiness, but whoever said the fish were «crammed» into tiny cages were dead wrong. Their enclosure is actually really large (pictures attached) and they looked happy. The aisles were clean and the amount of cute dogs I saw in there was enough to satisfy any other dog lover. Dang, can’t wait to come back!

So it’s over a month later and I must say that my review of the customer service at this store has definitely not changed. Because of the dog trainer I met in my last review, I have signed my puppy up for classes which are amazing and bought waaaay more than I would have if I was on my own buying things. I have also discovered that it’s not Petco but this particular staff member that has made me loyal to the company. Felisha, the dog trainer, has gone out of her way even after she has clocked out because well, she really cares about what she does and the animals she gives her service to. I have gone to other stores but it’s just not the type of honest and sincere customer service she gives.
This Petco has a real winner on their staff and because of it, I am a fan of Petco. I have learned about their services and how they help pets with charity bins. They have animals up for adoption every day! There are great every day savings and I learned how to buy what’s best for my breed of dog.
I couldn’t be happier! Happy shopping!

I really like this petco location. My hey always have really good sales for toys/​beds/​treats/​and pet clothing. Mostly for dogs but you did some hidden gems for cats too if you look hard enough. I like that petco offers to refill your kitty litter for $ 9.99. That’s an amazing deal (especially if you’re a crazy cat lady and have lots of beautiful kitty’s)
They have a place inside to adopt kittens or puppies, as well as doggie trainer.
I thinks it’s great that they have an charity baskets by the exit so you can donate any type of pet food, or a pet cage. It really helps out so don’t forget to donate :)

Dropped off my dog to be groomed at 12:30. When I came to pick him up over 4 hours later he was still in the cage and not been attended to. No water no attention. This isn’t the first issue I had there with their grooming department. They once tried to charge me extra for an anal expression which is included for free. This particular Petco may do the most business in the chain but they are ethically challenged.

I want to like this place but their return policy has made it impossible. I purchased a bunch of stuff for my kittens and sadly the cashier accidentally left the collars out of the bag. When I called when I got home, they told me they do not offer refunds and that I would have to come back to the store and pick up the collars. When I explained that it wasn’t convenient for me to go back (at the time I lived in Miami Shores), they literally could have cared less. At that point, I probably should have just disputed the charges with my bank but since it was about $ 24 out of $ 100+, I didn’t.
BIG MISTAKE.
All I wanted was my money back since the items were paid for but not placed in my bag something that was in fact, ENTIRELY CAUSED BY THEM.
They told me they would leave a bag with my purchase, name and phone # and I could pick it up at anytime. I explained that it would more than likely be weeks before I could come back and could they at least mail them to me (crazy of me, right?) and once again, they said no and cared less.
Long story short, when I finally went back, no one knew where my stuff was, no one remembered the situation, no one cared and in the end, I was RIPPED off. Hard to believe this is chain. I cannot imagine ever going in there again. I still want my $ 24 bucks too.

I really like this place. I get discounts for using my pet rewards, the staff is friendly and helpful, the place is cheap and clean. The parking is easy, the place is big, and the always have what I’m looking for.

I came here on my way home from Evos (healthy fast food) and had to pick up a few things so I decided to stop in. First of all, let me say that this is quite possibly the largest pet store that I have ever been in (in my entire life). Now let me also say that it was extremely depressing seeing several kittens in cages, sooo many fish in tiny tiny tiny little aquariums which is absolutely not sufficient for a fish to swim in, and all sorts of other reptiles for sale. It is VERY depressing to see how those animals are forced to live at the mercy of human’s for the sake of dollar bills$.
I digress… Sooo I saw an extensive selection of what I was looking for aka cat scratching post and new litter box. My cat gets litter all over the floor after she goes and no not because she’s messy but because she’s crazy. She looks up at me with joy when she sees my eyes get huge as she scrapes littler and flings it all over the floor (just for fun). So I decided to get her a litter box with a lid so that she cannot get that guilty pleasure any longer. I found a really nice selection of I guess what one would call high end litter boxes. I also found some really nice scratching posts for my little kitty even though they came with a nice price tag ($ 70 for scratching post, really?). It’s not the cheap carpet crap that has a really weird color that looks odd in every place you put it in your house. It’s the fancy schmancy kind that my cat actually enjoys scratching.
They had a huge selection of food and other items and the staff was EXTREMELY helpful. They helped me carry the scratching post to the register and asked if I needed help carrying it to my car. There was also a beautiful fox there (random) and the petco employee held it up for me so that I could take a picture without me asking. Let’s just say between Petco and Petsmart there is no comparison.
The only thing that I would want petco to change is how big the cages are for the animals that they are trying to $ell.

I love how they have pet adoption days here. I just got my lil man groomed there and he was happy and clean. The staff made every effort to accommodate my needs and make my doggie happy. I would have given them 5 stars but I do feel they are a bit pricey compared to their competitors.

I have taken my little maltipoo, Oreo to get groomed at this location very often and he always comes out looking great with exactly everything I asked to be done. I only had a bad experience once because I picked him up after grooming and I did not check if his nails were clipped. Weeks later one of his nails broke because of how long it got and he was in rel bad pain. I recommend this place for grooming because the hair always does come out great but please don’t leave without checking if the nails were clipped. Other than this, you can find at this Petco everything you can find at the other Petcos.

I’m more of a Petsmart girl, honestly. There’s something about Petco that rubs me the wrong way — it seems a little dingier than Petsmart. I stop in at this location if I’m in the neighborhood, since Petsmart’s often out of the way.
There is one particular cashier who’s SUPER nice and friendly, so that’s always a plus. They have a decent selection here, nothing special, although I did hear the store is getting a re-​vamp, so it may be markedly improved!

This is your average Petco. There is really nothing to distinguish it from every other Petco I have patronized. So why did I stop here? Well, it was on my way back to Downtown from South Miami and I had already placated myself with some Starbucks. You will find all you need for your little friend here and, most likely, more. Will I return? If I am in the area again and happen to be passing by then I will.