Starbase Net Computer

Kevin at Starbase is my hero! Thank you for saving my computer! My husband and I have been coming to Starbase for all of our IT needs for 15 years. They have always been fair, honest and knowledgeable. My computer was recently corrupted and nothing I did worked. I do 95% of my work on this computer so I was desperate. I brought it in to Henry and Kevin and they assured me it could be fixed. It ended up being quite involved but Kevin kept me abreast of what was happening and got everything fully restored and updated. I bought a new external hard drive for a very reasonable cost which gives me a lot more room for my copious amounts of data! I am so relieved and they not only did a stellar job but were exceedingly pleasant throughout the process. I highly recommend Kevin and Starbase!

These guys are great! If anything doesn’t go right, after the first time, they will patiently fix it and get it right. And if I’m the dunce that doesn’t know how something works, and bring it back stating it doesn’t work, they patiently teach me how it works. How can one not like this! Reasonably priced used laptops too.

My PC died. The Starbase Net Computer shop is nearby, so I took it there. The techs told me it needed a new power supply. My PC was equipped with 2 internal hard drives. The tech told me one was bad. Okay. So, I requested that they replace it with a new hard drive and max out all the memory slots. Okay. So, I was also told the PC hard drive would be re-​formatted and Windows 7 Professional installed. Okay.
Week later, I pick up my PC, pay the $ 300 odd bucks for the labor and parts. Get home. Weeks go by and I get curious b/​c my PC just wasn’t up to her old performance. I open the «box». What do I discover? Not 2 but one hard drive, and 2 of the 4 memory slots are empty. Busy with work, I didn’t have time to go back and complain to Starbase. Gets worse. I decided to upgrade to Windows 10. During the installation process, Windows 10 install tells me that the Windows 7 Professional on my PC is not a «genuine» copy. To get out of that snafu, I had to buy Windows 7. $ 100 bucks, adiós.
Lessons:
1. Never do business with Starbase Net COmputers again.
2. Fix PC myself.
3. If I can’t fix it, take it to a company like The Geek Guys where you get a bona fide warranty.
4. If you go into a store — especially a PC repair shop — and it’s messy, turn around and walk out.

I am giving them 5 stars although they could not solve my problem. I had managed to lose 19 files out of my email — my personal files I had set up to drag and drop emails. I had spent hours with Outlook and Charter trying to recover my files or at least understand what had happened. No recovery and no explanation because they had never experienced this with a client before. Upon a friend’s recommendation, I took my computer to Starbase to see if they could recover anything. These were VERY important files to me.
I was cordially greeted, explained my dilemma and left it with them. They seemed very professional and hopeful that they could resolve my problem. They called me several times with updates and questions. Three different people tried their best, but I had set the files up so that they could be deleted if I accidentally clicked here instead of there. And I clicked here. I lost them all, never to be seen again because they were not on my computer anywhere, or Outlook or Charter.
When I picked up my computer, it was explained with MUCH patience what I had done. They had tried their best but it was not to be restored. They also found about 10 Trojan viruses and malware even though we have updated Norton. They cleaned my computer thoroughly.
I applaud them for their patience with me because I was upset and desperately needed to know what they thought happened so it wouldn’t happen again. They took me through all steps at least 3 times. Neither Outlook, Charter or Starbase had had a client that had lost so many email files that could not be recovered. I appreciate their honesty and how well they explained the results. They said I could call at any time with questions if I wasn’t sure of what I was doing with files or any other questions I had.
I couldn’t had a better experience overall. Their prices were very fair and did not continue with any further costs without approval. They also took time to explain other steps to be taken to protect and preserve files to my husband as well as to me.
I will definitely return to them if I ever have a problem again and recommend them to my friends.

Been there a few times, I have a used computer from them that is working great, I brought it in for some updates and as I was talking to him asking some question on how to back-​up picture and which is the best way, I get my bill and the son of a B* charged me for talking. What happen for free advice. I know they are busy so I guess they don’t want my business.

Yet another conundrum with a moral… Blue screen of death. Local South Pas. computer shop goes belly up, and their secondary shop is in Monrovia. Drive. Virus/​Malware is the diagnosis, you pay for a «cleansing,» You add memory, & a back up hard drive. You bring the computer home, things go well– for a while. (Good help is hard to find.)
History repeats itself. Blue screen of death.
Enter Starbase Net Computer. Virus/​Malware is the diagnosis, and 4 capacitors are «leaking.?» Virtual memory issue is attributed to your hard drive, and you’d think that after spending $ 300.00, for a new hard drive having buku memory, and another «cleansing,» that would be the end of it.
Nope. Same ol’ same ol’. But you’re busy, you don’t use the computer often, months go by, and by the time you take it back– Starbase dude sez NEW hard drive probably has a virus, and/​or it is defective.
$ 80.00 more bucks, since he’s a «nice guy,» yet another «cleansing,» and you’re «on the road, again.»
Blue screen of death– again. But you’re busy, months go by, (déjà vu) you take it back. Starbase dude sez «probably a virus,» he runs a «quick» diagnostic, it appears to be a virus. (déjà vu) He questions your browsing habits, you answer that you’ve used ITunes, & you’ve chatted with AT&T tech support to request a new Yahoo email password– because it’s been so long since you’ve had to «log on» — you forgot your password, and where you wrote it down. There’s been no browsing. He offers a solution, a quick diagnostic. A virus is the suspicion, & $ 45.00 /​hour is the quote.
7 days pass, you drop by (cuz no one called you with status) you’re told your computer had multiple infections“
and previous NEW hard drive had to be replaced. You remind the Starbase dude that, previously, he had suspected, out loud, that the previously NEW hard drive might be defective. $ 220.00 later, 2^nd «NEW» hard drive and «you’re on the road again.»
The moral of the story– buy an Mac.

I had some itunes stuff switched over, and had to get a new operating system installed too. Quick service, good customer service experience, and decent prices IMO.

We’ve gone to Starbase several times over the last decade. One particular sour experience led to this low rating that I think would have otherwise earned them some where in the 3 – 4 star range.
My father, of blessed memory, purchased a used computer here when our old computer fried on a bad surge protector in those windstorms of 2011.
Computer worked fine for a few months and then crapped out. Took it in to the shop where they were unable to find a receipt for the sale, and said they rarely offer warranties on used computers, even though I am quite sure I heard them offer my father one when he purchased the computer.
The power on the hard drive had died. Admittedly, I blame myself for not taking apart the computer and checking, but find it absolutely ridiculous that they sold my parents a 2-​year old computer with an 8-​year old hard drive. Hard drives are not supposed to last that long, the technician at Starbase tells me. Seems to me like selling a lemon. I paid for the repair so my mom could have a computer again. Probably the last of our business (I know enough about computers and enough people who know more than I, to never need to come back and overpay for cruddy service).
Also, never try calling after business hours. GET A DANG MESSAGE MACHINE!

Dude, awesome place. Brought in my old college desktop to see if I could get some data recovered. Haven’t touched it since it crashed like 4 years ago. Thought I would try to get my old notes, pictures and essays off of it for keepsakes. I came around 1ish in the afternoon. Got a call back the same day telling me that it was ready for pickup.
The tech, Henry, ran through what he did, had me check out the files and we closed the deal at 50 bucks! He even found the problem and fixed it. Good stuff, AND I have a really old functioning computer to boot (pun unintended)
I only give it 4 stars because I felt rushed. They did look busy though. Computers EVERYWHERE.

Dropped off my computer three days ago to have a harddrive cloned and installed. This is something I can do but didn’t have time. Was supposed to take one afternoon.
To their credit, they had some issue and had to start I over. Not sure if the problem was due to them or my machine.
Now three days later my laptop is done and I have been standing outside their store for 45 minutes waiting for them to open. Supposed to open at 9:30. 10:15 and no sign of life.
Epilogue: Picked up my computer only to find my screen is now cracked and before I could even bring it to their attention, my logic board went out. Related??? Don’t know. Took it to Apple Store where $ 300. later I basically have a new computer screen is still damaged from those Starbase idiots though.