Action Roofing & Siding

CONSUMERS BE WARNED… In early October 2010 Action Roofing put a new roof (shingles) on my home. I showed the owner before I hired them one place in the corner of my kitchen ceiling that had a water mark. He assured me a new roof would stop any further damage. The crew came and did the job in one day, working into the night!
In January 2011 (4 months after the roof was put on!) during a thaw, there was damage to the ceiling in my kitchen, more staining and then falling plaster! I called Action Roofing and was told any repair would have to wait until the snow was off the roof, and it was probably ice dams, though I looked and there was no ice dam in that corner.
I started calling again in April and got many excuses, a few returned phone calls from them with more reasons they couldn’t get to my house, phone calls not returned, three trips in to the office with face to face requests, etc. when I then finally called the City Building Inspector in May. He said there were two pieces of flasching missing in that corner and the roofer should repair that and pay for inside damages from a State held account that roofers had to put a percentage of the job into for just such circumstances. I relayed that message to Action Roofing.
In June I called after plaster fell on my head while washing dishes on Saturday morning and left a message saying I was leaving on a 10 day vacation and didn’t want the rest of the ceiling in my sink whan I got back. I told them if I didn’t get satisfaction before I left, I would come to the office and not leave until the issue had been resolved to my satisfaction. EIGHT minutes later, there was a worker at my door, though he had to leave because he didn’t even have a ladder to get up onto the roof! After over five hours of work, he said I could go on vacation knowing the roof was taken care of, and to call when I got back to discuss the kitchen ceiling repairs.
When I got through to the owner of Action Roofing after my vacation, he told me his insurance wouldn’t cover any repairs and that the issue was not the missing flasching, but the way the porch roof was attached at that corner of the house… something he had never said previously.
I was born and raised in So. St. Paul, and being a local business man I thought he would be a good place to go to for my roofing needs. I have learned my lesson, and have since heard from two others in town who experinced the same customer service issues.
Anyone dealing with Action Roofing, CONSIDER YOURSELF WARNED… they are NOT as good as their word! It is now 9 months after my roof was put on and I will still be paying out of pocket because it wasn’t done right and the owner does not stand by his work!