Capitol Moving & Storage

I had no issues with this company they arrived on time the guys were great, the company kept in contact with me the whole time letting me know when my stuff would arrive and it did ontime as they promised. Nothing was broken in any boxes the only slight issue was a scratched coffee table leg that I was able to cover. The price quoted was the price paid I would use their service again

Oh, boy. Brace yourselves. In case this review is tl;dr: Stay away.
We contacted Capitol for our corporate move from the South Windsor area across country. From the initial presentation and estimate I was very impressed. The customer service prior to the move was fantastic and seemed so organized, I was sure we had picked the absolute best movers to entrust our household to. This was a corporate move, so I was so relieved we could have full pack done, and I really believed our things were in good hands. They could even move our brand new Kloter Farm playscape, which we were worried would have to stay behind in Connecticut.
The day of the move, I was busy chasing my toddler, but the movers seemed competent and very friendly. We bought them breakfast and lunch and chit chatted, I thought they were lovely.
Fast forward a month later to our things arriving. The moving company (United Affiliate in our current state) said it was the worst packing they had ever seen, and that they were embarrassed to be associated with Capitol.
How bad was it? Our washer machine was smashed. Our brand new Kloter Farms play scape? Ruined. Our backyard ceramic chiminea didn’t show up, so we assume they smashed, dumped it, and hoped we wouldn’t remember we ever had one. I could list everything that was completely ruined, but I will attach pictures and let them speak for themselves.
The boxes were not properly filled with paper and they were also not loaded properly into the van, so most arrived smashed. Things were packed in the most haphazard way possible. Clothing was not even hung properly in the wardrobe boxes, most of the clothing was at the bottom on the box… but still on hangers. They just couldn’t be bothered. All of my children’s toys had been carefully packed and organized into bins prior to moving day. The movers dumped the boys from the bins into big boxes, and packed the bins separately. Why? I can’t wrap my brain around it, but maybe that’s because I still haven’t mentally recovered from separating of 10,00 peices of Legos, K’nex, My Little Ponys, toy cars, and doll house parts all mixed together. With kitchen towels. Because, obviously you pack the kitchen towels with the Legos.
At first I believed this was pure negligence, or possibly purposeful. But the packing job was so strange, I truly wonder if the packing crew was under the influence of substances. I’m not saying that to be funny. A toddler training toilet seat was packed inside a board game. What the what? A single pair or dirty underwear was inside a roasting pan (I do not normally keep dirty laundry in the oven), my daughter had a brand new tea set in a box. The tea set was dumped into another box, and the tea set box was filled with matchbox cars. Our pots and pans were full of sand. From where? Don’t ask me! But the piece de resistance of crazy for me was when I found that they had taken apart an unused piñata and filled it with hand towels and toys.
I have moved many times and have never had experience like this. The stressful experience of moving across country was made even more difficult. I would not recommend their services to anyone.

From the initial visit to the delivery of our possessions the employees of Capitol Moving & Storage were professional, courteous and helpful. The estimate was fair and accurate and the movers were respectful, clean and efficient. All of our possessions arrived on time and undamaged. I have already recommended Capitol Moving & Storage to friends and will again when the opportunity arises. They took the stress out of a very stressful time. Thank you.