New Balance South Windsor

I usually do not review establishments other than food. I feel I need to give a shout out to superb customer service and excellent variety. Thank you!

i was so looking forward to these walking shoes mine fit great my husband not so happy we had to go back and have the shoes changed after that he is not in love with them he finds them heavy but i love mine and honestly the best pair of sneakers i have ever had so you gos and be the judge we are divided in our house.

While I had one bad experience my second one was much better and so I upped my rating. The manager definitely cares about his customers and for that I had to update my review.

This place has awesome customer service and a great selection to choose from. I love their workout clothes and can’t wait to get my next pair of kicks from New Balance in South Windsor!

My husband and I have purchased running shoes at New Balance twice over the course of a few years and we will never go back. I’m not sure if it was the computerized foot assessment or the associate but they put me in a sneaker for over pronating and stability. I don’t need either of these but didn’t realize it until after wearing the sneakers for a few months the sneakers were killing the ball of my foot and pinky toe.
I went to Fleet Feet in West Hartford who fit me in a running shoe that actually works for my feet. I’m not an under or over pronator nor do I need a stability shoe. The prices, service, and selection were superior at Fleet Feet. I’d shop around before shelling out over $ 100 for sneakers at New Balance

I’m a sucker for awesome customer service, and this place has it!
My new crazy hobby is obstacle course racing (i.e. Warrior Dash, Spartan Race, etc.) and since I signed up for five of these races this summer I decided a new pair of shoes was going to be my reward for the punishment I will soon face.
It was super busy so I walked around for a bit first before I was asked if I needed help, but that was ok because there was a lot more to see than the first time I visited. They’ve got a selection of sandals and dress shoes now too. They weren’t really my style but they looked comfy enough.
I was helped by Dalton, who took a lot of time talking to me about what I was looking for and he did a foot scan, checked my size 2 different ways and checked my ankle alignment. With that he was able to come up with a shoe and an orthotic. I tried them out walking around in the store and all seemed fine. Dalton was a real professional — he asked questions, he listened to my answers and he made sure I was happy with my purchase.
The next morning I went out for a run using my old sneakers with the new orthotic and that alone made a WORLD of difference. Using the orthotic and the new trail shoe I purchased the next day went just as well.
A fellow shopper in the store asked me if I had purchased New Balance shoes before, and I said no. She showed me her bag full of 3 old pairs of shoes and told me that I’d be back again… and I plan on proving her right. It’s pricey, but my legs/​feet are worth it!

The staff was great help in finding the correct shoe for me. I am very pleased with them. Had to go back a month after purchasing the shoes because the inserts were uncomfortable. They adjusted them at no extra cost. Would highly recommend this store for quality running shoes.

Knowledgeable sales people, great service– AND they have my size! I drove one hour each way to come here!

This is the best place I ever went to buy sneakers. The service is amazing and they really go into analyzing your feet to find the best fit. I really love New Balance because they are the only ones to fit my monstrous feet. Great 1 to 1 service and great products. They are not cheap, but you get what you pay for.